81 episodes

Husband and Wife Duo of Darci & Kyle Chambers explore Quality Management and how Quality Matters at work, home and beyond. #QualityMatters explored the impacts us everywhere from the oil fields to the schools that educate out children, to the paper towels we use to clean up their mess and everything in between. As Benjamin Franklin said "The bitterness of poor quality remains long after the sweetness of low price is forgotten." You need the edge of quality in your organization.

#QualityMatters Texas Quality Assurance

    • Management
    • 5.0 • 53 Ratings

Husband and Wife Duo of Darci & Kyle Chambers explore Quality Management and how Quality Matters at work, home and beyond. #QualityMatters explored the impacts us everywhere from the oil fields to the schools that educate out children, to the paper towels we use to clean up their mess and everything in between. As Benjamin Franklin said "The bitterness of poor quality remains long after the sweetness of low price is forgotten." You need the edge of quality in your organization.

    Ep 79 - The Quality Matters Methodology - Part 1 Lessons Learned

    Ep 79 - The Quality Matters Methodology - Part 1 Lessons Learned

    "The Quality Matters Methodology" - a success model for the development, implementation and maintenance of quality management systems. Simple Lessons for you, your team and your process. Follow us on this journey as we relay The Quality Matters Methodology to you. We start by learning from the lessons of others before you. From Simon Sinek's Start with Why an the idea of the Golden Circle to Stephen Covey's 7 Habits of Highly Effective People, Jocko Willink's Extreme Ownership and lessons from scripture and much much more.







    The Golden Circle Starting with Why, How and at last What must be a critical component. The wisdom of The 7 Habits of Highly Effective People connects directly to the teachings of Edward Deming and the PDCA "Plan Do Check Act" cycle. But this is not enough, the culture of the organization must support the goal (why) and the methods (how) otherwise the products and services (what) will be inferior and lack the level of Quality, that standard of excellence the customer expects.







    We look forward to you joining us more more as we explore "The Quality Matters Methodology" together.







    Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp

    • 21 min
    Ep 78 - Certifying the Certifier, Journaling AISC through ISO certification

    Ep 78 - Certifying the Certifier, Journaling AISC through ISO certification

    This is a fun episode where we go through the certifying process with a certifying company.  Quality Management Company, LLC is a company the conducts steel fabricator and erector quality management system audits for AISC (American Institute of Steel Construction).  This case study was authored by Roberta Marstellar and Sheila Alegria, although we are not sure which one did the journaling.  Quality Management Company, LLC realized that they were not doing themselves the very thing they were asking their customers to do.  This case study is a series of journal entries as one of these ladies was hired on, the realization of terrible process, the notion of achieving ISO 9001 certification, and then the journey to achieve that certification.  On the first day on the job, she found, among other things, there were rising complaints against QMC.  On the second day, the manager of administration turned in her notice, with nothing written down about how to do her job.  About a week in, she overhears an employee tell a client, “I’ll get to it when I get to it.”  At about 4 months, she begins to realize QMC introduced a new program to 500 AISC certified building fabricators and then basically turned their backs.  The customers had about a year left and only 75 had adopted early.  It’s a this point she starts investigating ISO 9001 for the company itself.  But, as the journaling goes on, she quickly learns that is difficult to do while still helping your clients become and stay certified or become certified to the new version.  Eventually, about 3 years from her first day, Quality Management Company, LLC became ISO 9001:2000 certified.  The process does not feel easy when you’re on your own, but it can be with the help of someone who is familiar with it. 







    Excerpt from Case Study







    April 11, 2006:  A step in the right direction







    THE ISO books have arrived!  I just opened up the Q9001-2000 Quality Management Systems-Requirements.  It is written in English, but it really seems like a foreign language to me.  “Product Realization”—what is that?  Oh, this is going to take some getting used to…  







    Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp

    • 22 min
    Ep 77 - Students - Origami and Learning Lean!

    Ep 77 - Students - Origami and Learning Lean!

    The world of quality management, processes, and improvements often seems overwhelming.  It is a fact that children adapt to new ideas better than grown-ups.  It is best to teach children a second language when they are very young because they are more likely to catch on quicker.  So, why not start introducing teens to quality? 







    Learning Lean Six Sigma







    Sunil Kaushik







    Sunil Kaushik is a Six Sigma trainer and wanted to introduce the concepts to students aged 10-23.  In the beginning, he had difficulty because the concepts were boring and difficult.  This led to poor test scores, an average of 55 percent, and the school staff was not seeing the value in the course.  Kaushik was introduced to Origami and thought he might could use it to introduce Six Sigma concepts to the students.  The students were divided into teams and given a procedure sheet to make a paper boat.  A customer was going to purchase boats at $10 per boat and the students’ cost was $1 per boat.  The caveat was that the customer would only buy 10 boats and he would buy them as they were ready, not necessarily from the same team.  This led to all teams making too many boats and taking a loss on their production, even if they did sell some.  So, Kaushik gave the teams a second procedure sheet for a piano, with the same customer requirements.  In this trial, the students had the amount of time each step should take, so they decided who on the team would complete each step and timed them.  This allowed each team to see how long it would take them to make a piano, watch the other teams, and determine if it was cost beneficial to start on another piano.  This time around, there as much less loss among the teams.  Students were introduced to value stream mapping, kaizen, and mistake proofing.  Kaushik’s process worked.  The assessment showed that 29 of the 36 students scored 90% or higher.  All students scored above a 73%.  Anytime you are introducing a new concept, it is wise to think out of the box.







    Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp

    • 11 min
    Ep 76 - Pharmacies - A lot goes on behind the counter providing customer satisfaction

    Ep 76 - Pharmacies - A lot goes on behind the counter providing customer satisfaction

    We’ve have said over and over that quality is not just for manufacturing or oil and gas.  ISO 9001, quality management and policies and procedures can benefit any industry.  This is a case study of a pharmacy that decided to look for opportunities for improvement.  The article was written in 2005 and at that time staffing rates were down, for techs and pharmacists, prescriptions were up, and the increase in pharmacists projection wasn’t going to fill the need.  This still seems true today as pharmacists and techs often seem rushed, overworked and prescriptions often aren’t ready upon pick up.  This anonymous pharmacy created a Performance Improvement team that consisted of 13 stakeholders.  Their goals were to improve patient satisfaction, improve employee satisfaction, and improve business practices.  The team administered Work Environment Scales (WES) to the employees to establish a baseline.  Each staff member was asked to complete a fishbone diagram.  The team got to work on many areas at once.  They renovated the waiting area and the actual pharmacy work environment, opened an additional cashier’s booth and the list goes on.  While all improvements make sense and worked toward the greater good of quality, I found the “express line” interesting.  Upon receipt of prescriptions, staff separated them into fast fills and routines.  The pharmacy then dedicated one tech and one pharmacist to the express line.  Overall, the pharmacy saw a reduction in fill time of 44 minutes, patient satisfaction and employee satisfaction both increased.  In addition, surveys showed improvements in physical comfort and lessened work pressure.  Quality can help any industry and we were pleased to find this study on a pharmacy.







    http://asq.org/economic-case/markets/pdf/jqp0405arthur.pdf







    Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp

    • 23 min
    Ep 75 Phoenix Police Department Saves Man Hours with ISO 9001

    Ep 75 Phoenix Police Department Saves Man Hours with ISO 9001

    Police departments are under fire right now and are looking for ways to show credibility. We at Texas Quality Assurance and #QualityMatters back the blue and always support continual improvement. We have to ask ourselves, "Could Quality Management help solve these problems and drive true continual improvement as well as cost and time savings?" It seems for the Phoenix Records and Identification Bureau.

    • 27 min
    Ep 74 - Matt Sands of The Mineral Rights Podcast on implementing lean and continuous improvement

    Ep 74 - Matt Sands of The Mineral Rights Podcast on implementing lean and continuous improvement

    From sales, service, accounting and of course the production floor Quality Matters. Regardless if you implementing lean or continuous improvement in the office or shop floor management buy in is key, but don't neglect the folks doing the work day to day. Continuous improvement is more than the tools and processes but an overall change management journey.



    "If it is going to be successful, it has got to be a part of the everyday way people do their work"

    • 25 min

Customer Reviews

5.0 out of 5
53 Ratings

53 Ratings

unicor Life🦄🦄🦄 ,

Beneficial, Harmonious and Beautiful!!

I love this pod and I’m specifically trying to not use that word so much. However I had to use it for this. What a great balance between Kyle and Darcy. The symmetry and synergy between someone of wisdom and someone of wisdom too but not in this area (who also earnestly wants to learn) creates a place to both gain and expand knowledge!

And as someone who knows a bit about manufacturing (was a manufacturing engineer at Schlumberger and worked with many high precision machine shops as well) the actual knowledge and wisdom Kyle shares is just spot on! Worth your time!

HAUS Energy / EQM ,

Quality in the real world

Quality Matters is a great podcast put forward by a great team. It’s good to see the intended spirit of Quality and what it really is, being brought to the forefront for discussion.
It’s like shedding light in a place often mentioned, but never discussed. Keep up the good fight.

rwt316 ,

Business Insights with Quality at its Core!!!

Quality Matters is a great podcast for quality professionals who want to get deep into API, ISO and Six Sigma quality control initiatives, but also general business insights for the quality professional. The mix of the two will help anyone in business especially for quality professionals.

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