Joe Higgins is a highly regarded public speaker, an experienced business consultant, and a former high level executive. Joe's messages can inspire individuals or entire organizations to embark upon their very own Quest 4 Quality. Joe Higgins and Tim Edwards (founder of The InBound Podcasting Network) discuss The American Economy, Leadership, Customer Service, and Building Healthy Teams.
18 The Value of High Performing Cultures Within an Organization
Keynote speaker and former executive with the Whirlpool Corporation, Joe Higgins, gives us a small sample of the presentation he has prepared for his third appearance at BrandSource's The Summit Convention in Orlando, Florida in March of 2017.
The title of this Podcast is The Value of High Performing Cultures Within an Organization. Culture is the deepest held reflection that you have about business, it is your beliefs, commitments, ideals, dreams and everything else you want to achieve in your enterprise.
For more information about Joe Higgins and to see several samples of his presentations on topics such as The American Economy, Building Healthy Teams, Customer Service, and Leadership visit www.Q4QwithJoe.com
17 America - We the People
Recently we have heard a lot of talk that our country is, and has been, in decline. Joe provides us with some statistics that will remind us why this country is, and always has, been great with his new presentation called, America - We the People.
16 Providing Excellent Customer Service
There can be no doubt that one of the drivers of a great business is how often and effectively it drives high levels of customer service. I have spent more than four decades visiting and working with customers across America and during that time I have experienced just about everything as it relates to delivering a quality experience for your consumers.
In this podcast you will hear examples of companies and the things that they have done to take their businesses to the next level and it begins with treating the customers with respect and dignity and offering a unique and differentiated shopping experience. Remember that treating customers in a positive manner leads to customer loyalty, defined as a consumer that is loyal to your business and wants to come back and shop in your store.
We all know this when we it happens to us in a restaurant, a theater or the ball game. When people go out of their way to fill a need we may have, our brains work in such a way that makes us want to return to that business. The power of a smile, a thank you or someone who carries our groceries to the car can’t be overestimated. It is unique and in this podcast you will learn about the things you can do to make your store a destination for your customers.
15 Building Healthy Teams - Protein - What Kind and How Much?
Back in the early 1920’s in America, researchers concluded that rats who were not fed enormous amounts of protein eventually died early in their lives. Ever since that report hit the newspapers, Americans began to see protein as a miracle food. It sustained life and therefore you could never get enough of it they thought. This started a lifelong romance with any food deemed to contain protein, especially meat. Unfortunately, after they discovered that the studies were not applicable to humans, as rats need 10 times as much protein as we do, this update was never really assimilated by the population.
Today the average American gets nearly three times as much protein as they need every day and as a result it has had very dire consequences on our health. Protein deficiency is extremely rare in this country, so rare in fact that most of us have never known anyone who died of a lack of protein. At the same time we all have been through heart attacks, cancer, diabetes and stroke with someone close to us.
This podcast discusses protein in a way you will not have heard before and while you may find it hard to believe, you can fill all your nutritional needs with a plant based diet or one that includes less animal foods. You will at least come away with some ideas on how you can improve your health and that of your employees.
14 Building Healthy Teams - The Value of Fiber
In a book I read more than 30 years ago titled The Save Your Life Diet, by Dr. David Reuben, he made the point that Americans are suffering from a deficiency of fiber. In all the time since then, the community of researchers have determined that we need to consume more plant based foods and they have not backed off that recommendation.
Keep in mind this simple rule, fiber only exists in plant based foods and obviously the more variety of foods you get in your diet each day the better quality of fiber will moved through your system. This component of food has a long list of health benefits and reduces the risk for all of the chronic diseases we are suffering from in America.
I will repeat this lesson often, it is not what you take out of your diet that makes you healthy, and it is what you add into it that will sustain you over the long run. Eat a grapefruit at breakfast, an apple on your break, have a salad for lunch and add some veggies at dinner, you will go a long way to a life of better health. This podcast talks about the benefits of fiber.
13 Building Healthy Teams - High Blood Pressure
This Podcast deals with the complications of high blood pressure. I start hear because this is one of the most common diseases in this country and one that is easiest to control without medication. It is estimated by the CDC that nearly 80 million Americans have either pre-hypertension defined as a reading above 120 over 80 or high blood pressure, which is defined as a reading greater than 140 over 90.
The common vernacular for HBP is “the silent killer,” quite an ominous term but it is accurate in its depiction of this disease. The fact is that with HBP you rarely know you have it until it is too late to act on it. This is a disease that ravages the body’s cardiovascular system and can be the cause of stroke and heart disease and while it is deadly, if you pay attention to the causes it is often times easily cured.
In this podcast I discuss what HBP is and some actions you can take to improve your outcomes and if you are leading a team it will give you ideas on what you can do to help your employees.