Ratchet+Wrench Radio Ratchet+Wrench

In this episode of Ratchet+Wrench Radio, Rachel Spencer of Spencer's Auto Repair shares her journey through shop ownership and how she overcame challenges personally and professionally to become the empathetic and strong leader she is today. 
 
Sponsored by Ford Motorcraft

In this episode, Daniel Stewart, service manager at Oceanside Auto in Old Saybrook, Connecticut, talks about his shop, its future goals, its culture and how he gets the best from his Gen Z technicians. 
Sponsored by Ford Motorcraft

In this episode, Stephannie Maneval, owner of Dave's Pro Auto Service in Williamsport, Pennsylvania, talks about her rise from service advisor to shop owner and takes us through her shop and what she loves about being an owner.
 
Sponsored by FordMotorcraft

In this episode, Doug Grills, owner of AutoStream Care Care Center with multiple locations across Maryland, talks about vetting, hiring and training technicians. Today, he's going to share his processes from:
Creating goal posters with his team to cast a vision
Why 1-on-1 meetings matter in retaining technicians
The need for good communication
Why training inspires technicians to stay
How his shop vets potential new hires
The advantage of providing benefits and incentives
He'll also provide advice for small shops on how to make the right first hires.
 
Sponsored by Ford Motorcraft

In this episode, Dave Boyes and Ron Shanas of Today's Class talk about how shop owners can better coach their teams by understanding how their team members learn and process the knowledge they gain from educational sessions.
 
Sponsored by Ford Motorcraft

In this episode, Connor Tracy, senior regional manager and director of partner relations at KUKUI, talks about ways shop owners can pinpoint gaps in their customer service sequence to increase the likelihood that customers keep coming back. 
 
Sponsored by Ford Motorcraft