30 min
Reinventing the Customer Experience with Communication Technology Paychex THRIVE, a Business Podcast
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- Management
Looking for another way to improve the customer experience? Your communication technology plays an important part in that. Tune in to this episode of Paychex THRIVE, a Business Podcast, to hear from John Antanaitis, Vice President of Global Portfolio Marketing at Vonage, as he talks with host Gene Marks about how companies like Vonage are evolving, what Vonage offers its clients, the impact of artificial intelligence, and more.
Topics Include:
00:00 – Episode preview00:49 – Welcome, John Antanaitis02:02 – How the market has changed product offerings04:28 – Introduction to unified communications06:03 – How Vonage differentiates itself08:46 – Recommendations for small business owners13:27 – Data involvement16:16 – Leveraging APIs19:23 – Types of customers for communication platform use21:52 – Where communication platforms are going25:05 – AI in communication28:56 – Wrap up
Have a guest or topic you’d like to suggest for the show? Submit your ideas here.
DISCLAIMER:The information presented in this podcast, and that is further provided by the presenter, should not be considered legal or accounting advice, and should not substitute for legal, accounting, or other professional advice in which the facts and circumstances may warrant. We encourage you to consult legal counsel as it pertains to your own unique situation(s) and/or with any specific legal questions you may have.
Looking for another way to improve the customer experience? Your communication technology plays an important part in that. Tune in to this episode of Paychex THRIVE, a Business Podcast, to hear from John Antanaitis, Vice President of Global Portfolio Marketing at Vonage, as he talks with host Gene Marks about how companies like Vonage are evolving, what Vonage offers its clients, the impact of artificial intelligence, and more.
Topics Include:
00:00 – Episode preview00:49 – Welcome, John Antanaitis02:02 – How the market has changed product offerings04:28 – Introduction to unified communications06:03 – How Vonage differentiates itself08:46 – Recommendations for small business owners13:27 – Data involvement16:16 – Leveraging APIs19:23 – Types of customers for communication platform use21:52 – Where communication platforms are going25:05 – AI in communication28:56 – Wrap up
Have a guest or topic you’d like to suggest for the show? Submit your ideas here.
DISCLAIMER:The information presented in this podcast, and that is further provided by the presenter, should not be considered legal or accounting advice, and should not substitute for legal, accounting, or other professional advice in which the facts and circumstances may warrant. We encourage you to consult legal counsel as it pertains to your own unique situation(s) and/or with any specific legal questions you may have.
30 min