Remarkable Leadership Lessons Denise Cooper

In today's episode, Denise Cooper and returning guest regular Deborah Snow Walsh delve into the essential role of HR in navigating the shift from change to transformation in organizations.
We're talking about turnover. Listen as Deborah talks about the hidden costs and drivers of turnover. I promise it's not what you think and costs you more than you might be aware.
Learn why hiring the wrong person creates conflict in your organization.We'll review resumes carefully, develop a list of questions to ask, and be clear about the skills and experience you are looking for.We'll share what most managers unintentionally do that creates a workplace culture where people want to leave and how to create an enjoyable workplace where people want to stay.
Deborah Snow Walsh is the Head of Talent for Brown & Brown Insurance Company. Brown & Brown is the fifth largest insurance brokerage in the nation, with over $ 4 billion in equity. Before joining Brown & Brown, Deborah was CEO of Deborah Snow Walsh Executive Search, where she worked with Fortune 100 corporations to find and place talented executives. You can contact Deborah Snow Walsh on LinkedIn. linkedin.com/in/deborah-walsh-875b932

Have you ever wondered how to create a safer and more supportive workplace? In this episode, Denise Cooper, our host, delves into the world of workplace psychological safety with an expert in the field. Join us as we interview Linda R. Crockett, a renowned figure in workplace psychological safety, who brings over 34 years of experience to the table.
Cooper's conversation with Linda explores various facets of workplace psychological safety. In this episode, they discuss the definition of psychological harassment to dispel misconceptions and stereotypes, recognizing risk factors and early warning signs, and the profound impact on individuals, leaders, and the overall work environment. Linda shares real stories that shed light on the human experience of those affected by workplace bullying or harassment, emphasizing the importance of trauma-informed prevention, intervention, and recovery strategies.
Linda also reveals her personal journey, recounting experiences of speaking up against workplace misconduct, facing retaliation, and ultimately enduring a severe bullying ordeal. She narrates how her mother's battle with cancer coincided with her own professional challenges, leading to her becoming a target of bullying. She details the toll it took on her physical and mental health, the exhaustion of trying to prove herself, and the toxic environment that surrounded her. Despite the adversity, Linda's story also highlights resilience and the path to recovery.
If you've been wanting to gain a comprehensive understanding of workplace psychological safety and how to create a safer work environment, this episode with Linda R. Crockett is a must-listen.
THE FINER DETAILS OF THIS SHOWHow do you approach cases of workplace harassment or bullying? [14:35]How can our listeners know if they're being harassed at work?[18:19]What do you do when you know you're working in a hostile work environment? [22:31]How might a person handle workplace bullying if they weren't in a position to leave their job for one reason or another? [24:25]
KEEP UP WITH LINDA R. CROCKETThttps://instituteofworkplacebullyingresources.ca/
EPISODE RESOURCESVisit the Remarkable Leadership Lessons SiteGot questions? Send them hereInterested in being a guest? Schedule an introduction call!Subscribe on Apple Podcasts, Spotify, or Google Podcasts, and leave us a rating or review
LINDA R. CROCKETT'S BIOLinda Crockett is the founder of an award-winning resource serving all Canadian employers and employees since 2011. She has been a pioneer, activist, advocate, and trail blazer in Canada, and today she is known as an international expert on the topic of workplace psychological harassment. She offers the only ‘one stop’ service resource – specializing in this area in Canada. Linda focuses on this topic from a holistic perspective. She believes that all parties involved need a safe, supportive, confidential, trauma informed resource, offering personal and professional experiences, with a wide range of skills to address the complex systemic issues, including the institutional layers, both internal and external, of betrayal, and

Ever wondered what it takes to build a healthcare ecosystem that works for everyone, including small town communities? Breck L. Rice is here to answer this, explaining his mission to remove the middle man in healthcare.
In this detailed episode, Denise Cooper engages in a lively conversation with Breck L. Rice, a visionary working tirelessly to bridge the disparities in healthcare across different demographic and geographic landscapes. With a background in revenue cycle management and risk mitigation, Rice emphasizes the gravity of pharmacist involvement in ensuring personal and compassionate patient care. He shares the inception story of his endeavor into helping community pharmacies - a journey rooted in the heartfelt need to stand against large pharmacy benefit managers exploiting the system for financial gains.
Rice poignantly recounts his experiences and friendships forged over years with community pharmacists and how he endeavored to protect their interests, even at the risk of facing legal challenges.
Through a deeper delve into the critical role pharmacists play in small communities, Rice shares personal anecdotes from his career, illustrating the essential bond between local pharmacists and the communities they serve.
From discussing the early days of third-party claims processing to the initiation of his current project, Serve RX, Rice brings to light the underlying principle of fairness that drives him. He offers invaluable insights into the tenets of keeping revenue local, encouraging community pharmacists to forge relationships with decision-makers, HR directors, and local governments.
The heart of this conversation lies in the encouragement for small businesses and communities to work hand-in-hand with local pharmacists, thereby establishing a healthcare network that is grounded in familiarity, trust, and convenience.
If you've been wanting to understand the nuances of building a healthcare system that is both compassionate and just, benefiting both the urban and the rural populace equitably, this is the episode for you.
THE FINER DETAILS OF THIS SHOW What got you into the work you're doing now with community pharmacies?  [03:57]How can our listeners know if they're getting a fair healthcare deal in the grand scheme of things? [08:43]What do you mean when you say "Pharmacogenomics"? [20:11]If you had to give two things, two words of advice to people living in a rural area who need to ask their employers to get healthcare support, what would they be? [33:33]
KEEP UP WITH BRECK L RICEhttps://www.linkedin.com/in/breckrice/
https://servrx.com/
EPISODE RESOURCESVisit the Remarkable Leadership Lessons SiteGot questions? Send them hereInterested in being a guest? Schedule an introduction call!Subscribe on Apple Podcasts, Spotify, or Google Podcasts, and leave us a rating or review
BRECK L. RICE'S BIOI help employees get back to work safely while mitigating...

How can we change our workplaces and societies to be more inclusive and understanding of neurodiverse individuals?In this deeply insightful episode, our host Denise Cooper sits down with Say Gabriel, the founder of Growing Mighty Leaders, to discuss a topic we often overlook but significantly impacts 15% of our population: neurodiversity. Say, who got her start as an unemployed graduate before forming a digital content agency and eventually pivoting into her current venture, has a unique background that combines business acumen with empathy and spirituality.
Together they dive into how research shows that a significant portion of the neurodiverse population is walking around undiagnosed, with women being particularly underdiagnosed. Denise and Say explore the often ignored responsibilities that neuro-normative individuals have in fostering an inclusive environment. They touch on the delicate balance of logical thinking with deep spirituality, and how these can actually be complementary qualities, especially when leading projects that require a deep level of empathy and understanding.
Say also discusses her journey from digital content creation to becoming a "neurodivergent teacher extraordinaire," sharing that her experiences working across 20 different industries and over 100 projects have informed her current leadership practices. If you've been wanting to understand how to make your environments more inclusive or even become a better leader in your respective field, this episode is a must-listen.
THE FINER DETAILS OF THIS SHOWIf you're neurodiverse and afraid to explore it, what can next steps look like? [14:48]How can leaders shape their communication to meet the needs of neurodiverse team members? [22:58]For neurodiverse individuals who are ready to open up about their experience in the workplace - how do we start these conversations?[30:10]
KEEP UP WITH SAY:https://www.growmightyleaders.com/
EPISODE RESOURCESVisit the Remarkable Leadership Lessons SiteGot questions? Send them hereInterested in being a guest? Schedule an introduction call!Subscribe on Apple Podcasts, Spotify, or Google Podcasts, and leave us a rating or review
SAYATA GABRIEL'S BIOBefore I started my digital content agency in 2005, I was one of only a handful of university graduates from my band’s post-sec support program—and yet underemployed, working at a rural grocery store.
A little bit of support in the form of a community entrepreneur training program changed that. They provided basic skills training and basic living expenses, and I used their support to grow Anansi from laptop in a travel trailer to:

From less than $30K annual in 2005 to $270K+ annual in 2021
From just myself to 7-10 part and full time team members across Canada and beyond
Projects across industries all over North America and beyond, from local small biz to regional construction to international nonprofits
Even through COVID’s challenges, we’ve managed to grow year over year. But the pandemic has increased...

Have you ever wondered how neuroscience can be utilized to enhance Diversity, Equity, and Inclusion (DEI) within an organization? In what ways can we use data and a tech-driven approach to build diverse, inclusive teams that set new records in productivity?
In this intriguing episode, our host, Denise Cooper, is interviewing Diana File, the founder and CEO of DF Analytics. With a background in organizational psychology and expertise in workforce analytics, team building, and conflict resolution, Diana has been driving results for businesses all around the world. Utilizing her neuroscience-based approach to DEI, she has helped companies uncover the deep neuroscientific factors that contribute to success or failure in their teams.
Whether it's analyzing years of data to improve managerial effectiveness or overhauling business strategies to combat systemic bias, her innovative approach has been transformative for a variety of clients, including NASDAQ, Genentech, and the US Centers for Disease Control.
If you've been wanting to understand the neurological factors that contribute to a toxic work environment, how to bridge gaps in such an environment using data, or how leadership can foster or curb workplace toxicity, this is the episode for you.
THE FINER DETAILS OF THIS SHOWWhat led you to want to blend technology and psychology in the work you do? [04:52]How do you influence executives to care about DEI in the workplace? [15:24]What can neuroscience teach us about diversity, equity, and inclusion? [22:52]What 3 things do you want people to take away from this podcast interview? [33:15]
KEEP UP WITH DIANA FILEwww.dfanalytics.co
LinkedIn
EPISODE RESOURCESJoin the Remarkable Leadership Lessons Community NowVisit the Remarkable Leadership Lessons SiteGot questions? Send them hereInterested in being a guest? Schedule an introduction call!Subscribe on Apple Podcasts, Spotify, or Google Podcasts, and leave us a rating or review
DIANA FILE'S BIODiana is a data scientist who has been driving results for 15 years for Fortune 500 corporations, start-ups, non-profit institutions, and small businesses around the world. She founded DF Analytics to bring rigor and accountability to DEI efforts around the world.
Diana uses data science to empower companies to build highly diverse, inclusive teams that break records in productivity, collaboration, and profit. Her proprietary analytics methodologies uncover the deep neuroscientific factors that dictate success or failure. From there, she translates assessment into strategy and drives cross-functional implementation across the matrix. This integrated approach helps companies stay competitive in the face of dynamic generational and cultural...

Have you ever wondered what it takes to navigate the most challenging conflicts, resolve disputes that seem unsolvable, and negotiate deals with confidence and success?In this episode, Denise Cooper sits down with the extraordinary Hesha Abrams, a world-renowned mediator, negotiator, and author with more than 30 years of experience in resolving conflicts and negotiating deals. Hesha has tackled some of the most difficult cases in the fields of intellectual property, antitrust, securities, and beyond. Her ability to navigate through challenging personalities, cultural barriers, and highly political situations makes her a sought-after professional in her field.
From international symposiums to domestic and international cases, Hesha's knack for crafting pragmatic solutions has made her a revered figure in the world of conflict resolution. Her expertise goes beyond standard practice, encompassing complex emotional dynamics and unique approaches that stand out in the world of mediation. Her upcoming book, "Holding The Calm," offers a treasure trove of insights on reading situations, solving problems, and restoring peace.
In the conversation, Hesha shares her perspectives on why conflict is often mishandled, how to approach relationships with people we don't like, and what principles guide her decision-making process as an arbitrator. With real-life examples and a no-nonsense approach, she sheds light on some of the most common obstacles people face in negotiations and conflict resolution, offering valuable insights that can be applied in everyday life.
If you've been wanting to understand the intricate world of mediation, negotiation, and dealmaking, and learn skills that could dramatically improve how you handle conflicts and negotiations in your life, this is the episode for you.
THE FINER DETAILS OF THIS SHOWHow did you get into this work? What is the most difficult case you've encountered?[03:11]What inspired you to write your book, Holding the Calm? [14:00]How can our listeners hold themselves accountable as they do this work of "holding the calm"[27:27]
KEEP UP WITH HESHA ABRAMShttps://www.linkedin.com/in/hesha-abrams-esq/
https://www.HoldingTheCalm.com
https://www.facebook.com/HeshaAbramsHoldingTheCalm
EPISODE RESOURCESJoin the Remarkable Leadership Lessons Community NowVisit the Remarkable Leadership Lessons SiteGot questions? Send them hereInterested in being a guest? Schedule an introduction call!Subscribe on Apple Podcasts, Spotify, or Google Podcasts, and leave us a rating or review
HESHA ABRAMSHesha Abrams is a world-renowned mediator, negotiator, and author, with over 30 years of...