11 episodes

Why do we have nothing but love for some brands—and, hate others with a passion? Repeat Customer is all about examining truly great customer experiences: How companies create them, and why superfans love them so much. CEOs, chief customer officers, and industry experts reveal the inside stories of how iconic companies rose to prominence by solving pain points, reimagining touch points, disrupting traditional business models, and staking their entire success on inventive, customer-focused approaches. And die-hard superfans share stories of their (sometimes) zany expressions of brand love. Hosted by Mio Adilman, produced by Zendesk. New episodes every other Monday.

Repeat Customer Zendesk

    • Management & Marketing
    • 4.6, 67 Ratings

Why do we have nothing but love for some brands—and, hate others with a passion? Repeat Customer is all about examining truly great customer experiences: How companies create them, and why superfans love them so much. CEOs, chief customer officers, and industry experts reveal the inside stories of how iconic companies rose to prominence by solving pain points, reimagining touch points, disrupting traditional business models, and staking their entire success on inventive, customer-focused approaches. And die-hard superfans share stories of their (sometimes) zany expressions of brand love. Hosted by Mio Adilman, produced by Zendesk. New episodes every other Monday.

Customer Reviews

4.6 out of 5
67 Ratings
67 Ratings
bosteve in NH ,

Motivates innkeeper passion

Great job across vertical industries! As a principal and gm of New Hampshire’s #1 hotel / I love this podcast!

jencovi ,

Informative

I am surprised at how much I liked this podcast. Not because of the subject, but because most of the shows I listen to are true crime or medical field related. RC has really great information and gains unique perspectives from both employees and customers, showing us how companies that people truly love get their respect. The stories being told are also entertaining and fun to listen to. I hope the next season starts soon because I miss having Repeat Customer in my list of shows to listen to while I’m at work.

JoeBunt ,

Love this Podcast!

I’d have to say I check everyday to see if there is a new episode even though I know it comes out every two weeks. One of the best business podcasts I’ve found.

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