28 episodes

Retail business owners have resilience in their DNA. From real stories of struggle and breakthrough to the insights your retail business needs right now, find inspiration, take action, and make your business future-proof.

Resilient Retail Shopify

    • Entrepreneurship
    • 4.9 • 38 Ratings

Retail business owners have resilience in their DNA. From real stories of struggle and breakthrough to the insights your retail business needs right now, find inspiration, take action, and make your business future-proof.

    The top trends across resilient retailers in 2020 with Kristen Lafrance

    The top trends across resilient retailers in 2020 with Kristen Lafrance

    Today, we’re closing out season one with a recap ...and holy moly it’s been a season. We’ll be walking through the six main themes of Resilient Retail and hear from some of our incredible guests this season. Embracing the uncomfortable, taking the in-store experience online, the rise of new fulfillment methods, holistic (omnichannel) commerce, leaning into community, and, of course, resiliency.

    • 49 min
    Tokyobike on handling supply chain overwhelm with Juliana Di Simone

    Tokyobike on handling supply chain overwhelm with Juliana Di Simone

    What happens when your entire supply chain can't produce your products? When demand outweighs your yearly supply in a mere 3 weeks? This is what happened to Juliana Di Simone and the team at tokyobike throughout the pandemic. tokyobike is an independent bicycle company founded in Japan, and growing rapidly throughout the US and Europe. Based on the concept of Tokyo Slow their bicycles are designed to explore the places we love and call home. Juliana walks us through the highly strategized ethos of their retail operations, how they unified their commerce across online and offline, and how the company is dealing with the overwhelming demand for their bikes this year.

    • 44 min
    Kat Cole on growing Cinnabon into a global, omnichannel brand

    Kat Cole on growing Cinnabon into a global, omnichannel brand

    Today, Kristen sits down with Kat Cole, COO and President of FOCUS Brands, the parent company to Auntie Anns, Cinnabon, Schlotzchky’s Carbell Ice cream, Mos and Mcalister’s Deli. So yeah, she knows retail. Kat tells the story about growing Hooters into a global business in her 20s, how brands can act local while thinking global, and how to deconstruct your brand to its core to make strategic pivots.

    • 56 min
    Knix on the 2020 marketing campaigns that catapulted their growth with Joanna Griffiths

    Knix on the 2020 marketing campaigns that catapulted their growth with Joanna Griffiths

    2020 has been a year and a half. And yet, Knix and KT by Knix, popular direct-to-consumer intimate apparel brands have found massive success through two highly strategic marketing plays: virtual styling and off-season warehouse sales. Today, join Kristen and Joanna Griffiths, founder and CEO of Knix as they dig into these COVID-friendly tactics, the awkwardness of bra shopping, and why it's more important than ever for brands to stand for something.

    • 42 min
    Jaime Schmidt and Helena Price-Hambrecht on local, grassroots growth and learning to fail

    Jaime Schmidt and Helena Price-Hambrecht on local, grassroots growth and learning to fail

    The future of commerce is local. It's human-centric. It's all about community. Today, Kristen sits down with Jaime Schmidt, Founder of Schmidt's Naturals, a personal care brand that has now been acquired by Unilever and Helena Price Hambrecht, Founder and CEO of Haus, a wildly popular DTC aperitif brand to talk about this shift towards connection. You'll hear how these two founders grew their brands through grassroots, localized marketing and how to truly serve your customers above all else. Plus, Jaime and Helena share their stories of failure, fear, and perseverance.

    • 58 min
    Daily Paper on community-centric retail and global branding with Hussein Suleiman, Jefferson Osei, and Abderrahmane Trabsini

    Daily Paper on community-centric retail and global branding with Hussein Suleiman, Jefferson Osei, and Abderrahmane Trabsini

    Combining the founders' rich African heritage with contemporary fashion design, Daily Paper has become one of the fastest growing fashion brands out of Europe. And now, they've opened their first flagship store in NYC. In this episode, Kristen sits down with all three Daily Paper Founders (Hussein Suleiman, Jefferson Osei, and Abderrahmane Trabsini) to dive into the differences between European and American retail culture, reinvigorating a local neighborhood with artistic design, playing the long-game, and building a worldwide fan base.

    • 48 min

Customer Reviews

4.9 out of 5
38 Ratings

38 Ratings

AlwaysThursday1 ,

A MUST LISTEN!

This podcast really sets the bar, and the end of season 1 was a perfect mashup that I love to share with my retail friends. Listen to it when you can!

ABK116 ,

Love this podcast!

Such a diverse group of experiences with great questions - this one is unlike all the other “business podcasts” on the market.

Danielle Messler ,

So much value

Kristen puts so much effort into each and every episode and it shows. I learn something new every time I listen. Each new episode is full of actionable tactics, informative guests— and Kristen is a delight to listen to.

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