Resoundcast - the branding podcast from Resound, a creative agency

Resound

Resoundcast is the premiere podcast for audible thoughts on branding, strategy, and marketing from Arizona’s premiere brand agency – Resound.

  1. 01/17/2024

    Create Monopoly Power with Content: Understand Your Audience

    Did you know your content ideas can give you monopoly power in your market? That's because when you really know your audience, your content tells them what they're thinking and then answers it directly, helping them to know how to think about a topic. And when they think about your topic in exactly the way you do, you win. But before you can connect, you have to listen. Today, I want to talk about how authentic branding, paired with an understanding of your audience, will activate relationships at the top of the marketing funnel, and all the way down. Remember, this all doesn’t have to happen today. But if you’re intent on brand and service strategy by including your audience in the conversation, this process is for you. Don’t stress about doing this overnight. Keep it simple and then focus on the next thing. https://youtu.be/eggheR2Mgls Identify the Audience You Want to Understand "Understand who you should be talking to for maximum brand resonance." What does this mean? Brand resonance is a fancy way to say your brand makes sense to your audience. Have they been beaten over the head by the industry, and you’re making them feel like you’re on their side? Do they have a frustration with the industry that you’re solving? You know, because you listened? Are they sick of seeing every firm acting like every other firm? In a world where everyone’s trying to be relevant and current, you stand out by focusing on what’s important. You rely on your values and brand personality, showing that you care less about impressing people with external things and more about timeless values—focusing on things that really matter. Define your ideal client by creating a persona. This process involves going to different resources and finding out where your potential clients hang out. The key is to place your brand where your ideal clients already are, as they usually won't come to your brand on their own.  Give the persona demographic data, problems they're encountering, key values they hold, and psychographic information about how they think. Demographics can encompass details such as income, job title, type of firm they work for, and the size of the company. Understand Your Audience Using Inside Knowledge "Tap into internal insights to authentically reach your target market." All this means is that you should talk with other people in your firm about your clients. Build an understanding of who they are based on shared internal knowledge. What's going on when they're trying to take their kids to school? What's going through their mind when they wake up in the morning? Is there anything you don't know about the cycles of their business? So it’s not a scientific study or focus group. Oh well. It’s easy to do, and It’s more information than you had before, and now you can test the insights you gain from each other in other ways, such as by talking to clients. Plus, it builds a client-focused culture and lets everyone know that you’re interested in providing leads for them. Understand Your Audience's Preferred Channels "Explore unconventional marketing channels" Simply put: Find where your audience hangs out and engage them there. This is the core question of all media buying.  Do they all have offices in the same part of town? Do they all go to the same hot dog stand or deli for lunch? Are they all in one LinkedIn group? Related: how does your competition try to reach them? If everyone’s using the same medium or marketing channel, you just need to think things through. Maybe you go back to sending postcards or invite them to a webinar. It helps to go back to your brand and product, and just think “Wouldn’t it be cool if we could advertise on a blimp downtown.” You may not pull that off, but that’s the kind of thinking that leads to some pretty cool ideas. Understand Your Current Audience "Use existing client patterns to identify your ideal customer profile."

    9 min
  2. 12/20/2023

    Exposing Accounting Stereotypes with the Remarkabrand Index

    Accounting firms are all the same, right? Nerdy, dad-joke-telling professionals who drive sensible cars and wear beige suits to work every day. Unless they’re feeling saucy, in which case they throw caution to the wind and go with the branded polo. Of course, these accounting stereotypes come straight from the ’90s and, more recently, Parks and Rec. But the industry isn’t exactly doing its job in busting that myth. Most accounting firms: Claim to be “more than just accountants.”  Use blue and sometimes green in their branding.  All on a mission to come across as a little more human than a calculator. Of course, we know these stereotypes don’t reflect the people working in the industry. And we’d like to help. https://youtu.be/GRal1TSGuGU The Index Here at Resound, we thought it would be interesting to see exactly how differentiated—or how homogenous—the industry actually is. So we grabbed 40 data points across 1,485 accounting firms, crunched a little data, and named it the “Remarkabrand Index for Accounting Firms.” The index reflected our desire to give firms a measurable standard against which to judge their branding efforts. Basically, “Are we different, or are we undistinguishable from our competition?” Why? Because differentiation is a real challenge. Accounting firms struggle to distinguish themselves in a competitive market. And until now, there was no quantitative, benchmarking tool to objectively measure brand differentiation.  …until now. So How Did We Collect the Data? Tons and tons and tons of manual, sometimes painful, data entry (we're working on automation for this now). But other than that, it was easy. We looked at 40 data points, including SEO scores, naming conventions, word-choice differentiation (e.g. in tagline), and color and logo style ratings, to name just a few. The index revealed insights into effective differentiation strategies used by top firms. Here’s an overview of the data collection: SEO via Domain Authority Score We used a standard measuring tool called Domain Authority from Moz, which acts as a good summary indicator of SEO strength. For additional context, we looked at inbound links as well. Can Small Firms Compete? Toward the end of data collection, we started asking what company size and revenue had to do with the index score. Surely, bigger firms by revenue and employee count would do better, right? We’re glad we asked, because the results were a bit surprising, with many of the top-performing firms having fewer than 200 people. Visual Was Huge Through the Eyes of a Designer Some of the data wasn’t so straightforward from an evaluation standpoint. After all, there’s no math formula we know of to evaluate the quality of a logo or even the decade that inspired it. So we brought in the professionals. And lest you think designers are kookie, impractical, blocky-framed-non-prescription-glasses-wearing artsy types with no grounding in reality, we’ll have you know…our designers are pros. And it’s a good thing they are because we have deadlines. We asked them to evaluate based on design and branding principles. They tagged the logos and websites, collected colors, and, yes, even estimated the decade of the logo based on style. Does Accounting Look Old? In addition to how firms differentiate, we wanted to know: is it time for a rebrand? Has there been deferred maintenance on the brand? Who needs a new brand makeover? To get to the bottom of this, we ask a few questions: Design Era Classification:  Was the logo designed in the 2000s by a guy who’s been unemployed ever since he designed the Windows 95 logo?  Was it designed only this year by a design school student who’s so progressive that she lives in the future where styles from 20 years ago are cool again?  To find this out—or at least assign a decade—designers went all antiques-roadshow and used style indicators to put the logos on a timeline.

    21 min
  3. 11/15/2023

    Internal Branding: The Power behind Your Brand

    Every brand gets its power from connecting with people and delivering on its promises. And that starts with internal branding. I’m taking inspiration from a conversation I had with David and Sam, where we emphasize internal branding: taking an internal focus before taking your brand identity to the world. We’ll explore why internal branding should be your first focus, the pitfalls of neglecting it, and how to implement it successfully within your team. By aligning your internal stakeholders first, you set the stage for a more cohesive and powerful brand presence in the market. https://youtu.be/hlG0ojbxGo0 Focus on Your Team First Nobody advocates for your brand like employees. Their words and actions tell everyone what your brand stands for. If they know your brand—and you hire well, based on your brand—your employees will see the connection. And that consistent brand experience—through the words and actions of your employees—connects with customers more than your claims ever will. Create clear guidance and your employees will give you a cohesive internal brand that enhances customer service, employee satisfaction, and overall business performance. Not Convinced Internal Branding Matters? Here’s what happens when external branding fails to connect with your employees. Lack of Cohesion. Without internal branding, your team acts and speaks inconsistently, confusing clients. Employee Disengagement. When employees don't feel connected to the brand, their engagement and productivity suffer. Reputation Risks. Inconsistent branding can damage your reputation, making it harder to attract both clients and talent. Missed Opportunities. A team that's not aligned with the brand won’t know how to represent the firm in social settings or online platforms. Neglecting internal branding can have real financial consequences, from lost sales to increased employee turnover. The Overview: Implement Internal Branding Branding starts at the top but doesn’t stay there. We’ve all seen companies that embrace amazing-sounding values but don’t live up to them. You might be at the counter at the car rental desk, and you can’t get the agent to live up to their own values. The values are literally on the wall behind the person helping you. They’re just not lived out. So how do you build out those brand values properly and honestly? Start with Leadership. The first step in internal branding is getting buy-in from the top. Leadership needs to exemplify the brand values. Synthesize. People grow in understanding when they’re asked to think through the brand regularly. Ask everyone to apply them to a situation that happened recently. Did they live up to them? Is there room for improvement? Make sure everyone understands the brand's values, mission, and vision. Give them Guides. Don’t give them long paragraphs to read. Give them workshops, handbooks, or even regular internal communications. Know the Tools for Internal Branding Internal branding uses different tools than external. But they all do the same thing in the end: instill an understanding of the brand to humans who can either be encouraged and excited about values or eventually forget. Here are some ways you can keep everyone engaged internally. Brand Handbook & Workshops: Combine a comprehensive guide with internal training sessions to educate team members on brand elements, values, and practical applications. Digital Communication: Use platforms like Slack or Microsoft Teams for consistent, brand-aligned messaging and updates. Employee Engagement: Implement regular surveys and distribute high-quality branded merchandise to assess and reinforce brand understanding within the team. Prioritize the Launch Employees get engaged when they see the commitment from the firm's leadership. The most obvious way to do this is through a brand launch event. However you do it, make sure you launch in a very visible way that involve...

    17 min
  4. 10/18/2023

    Why AI’s Shortcomings Are Good News for Marketing Leaders

    Tech innovations, like AI, come along every few years. The real question is, how will you leverage it—understanding the advantages and disadvantages of AI—to elevate your performance? AI improves automation and efficiency. It can analyze data, generate content, and even interact with customers. And it’s tough for humans to match the speed and cost. But ultimately, AI only replaces you for routine and repetitive marketing tasks. Maybe it’s time we talk about all its shortcomings, and what you can do to rise above yet another “disruptive” technology innovation. I talked with Anait Zubia, former marketing manager at Quora, about how she sees AI, and these insights came from that discussion. Let’s cover a few things AI’s not very good at and a third piece of advice for how to put it to work, pushing your career forward. https://youtu.be/N6teW246RdA You Dictate the Why: Measuring AI against real marketing objectives. For all of the benefits of AI, it doesn’t know how to create objectives, strategies, or even executions for your brand without your help. AI isn’t a project manager. You decide where AI fits in the process and what you expect it to do. Like any tool in your stack, keep it simple and build from there. AI isn’t a brand manager. It may understand your color scheme, but it doesn’t know how to connect with people. Your brand needs to do that. It can do a lot of work, but it needs accountability. This is where you put your brand manager hat on. AI isn’t a leader. Leaders make moral decisions. Sure, we think of leadership as everything from strategists to theorists who help us understand practical ways to get from here to there. But at their base, we expect leaders to be moral actors. It’s a prerequisite (except, apparently, in politics). The bottom line is that marketing leaders are still needed to make sure that what we do—and how we communicate—is moral, not just expedient. AI is not a replacement. It’s a support. It’s a tool, not a worker. But if you think about it the right way, it can free you up for other things. For example, the time you’re saving from writing a blog outline could be spent reading about leadership, or even walking around the office, exercising leadership by encouraging, problem-solving and helping others make good decisions and get work done. Leaders bring a sense of order and brand to the work. AI is just a tool that can help you execute. Leaders should view AI as a tool to enhance, not replace, human capabilities, allowing them to tackle more significant challenges in an AI-augmented world. The Dangers of Blind AI Trust For brands, we’re bringing a point of view to the areas we speak to. Your ability to evaluate and respond to new trends based on your brand makes your content interesting and gives it depth. But if you rely on AI to speak into your topics before you get a chance to analyze them, you may lose your edge, creating content that’s predictable and not valuable to your audience. Refresher: How Point of View Works in Creativity. Students of the creative process know there’s a thing called “top-down” thinking, which refers to your ability to form an opinion and dig into a topic before you start receiving information about it from outside sources. This gives your content originality. By forming an opinion based on your values first, you’re creating thought leadership in a way that makes sense, unpolluted by the complicated and often-convoluted thoughts of others…or the oft-misapprehended outputs of AI. This is especially true with political topics. AI is likely to take an inoffensive approach, which sometimes puts politeness over truth. So if your brand takes a truth-first approach—as part of its values—to making sense of topics, you’ll find AI lacking. The goal is not “diversity” or “homogeneity.” Rather, it’s helping people make sense of the world, and business, from your brand’s point of view.

    14 min
  5. 09/20/2023

    Using AI for Content Creation to Produce Ideas that Matter

    In marketing, authenticity builds lasting connections. This means creating content that matters to your audience. But what happens when we introduce Artificial Intelligence (AI) into this equation? Can we really maintain authenticity while leveraging AI for content creation? To understand the topic better, Sam and I interviewed Anati Zubia a seasoned marketing professional with stints in tech startups and, most recently, Quora. What are the rules for using AI to bolster your marketing efforts? Here’s what came out of that conversation. https://youtu.be/lX7edQm6Qxw Remember Your Goal: Create Content that Matters Technologies and fads change, but meaningful content will always build relationships. Don’t lose sight of this, because it’s your job. Anati stressed the importance of crafting content that truly resonates with your audience and addresses their core problems. Know your audience’s pain points. Content starts with understanding the customer's problems. If you know their problems—and how they speak about them—you can cut through the clutter. What are their needs? What are their goals? What’s between them and those things (that you can help with)? AI doesn’t understand these things. It doesn’t grasp the complexity of human problems and changing preferences. The dynamic nature of customer needs and market trends adds a layer of intricacy that AI is still evolving to navigate accurately. This affects the ability to write strategy (understanding problems) and to write copy (to connect with people). AI can certainly aid in content creation, but authentic human insights into customer pain points and desires remain at the core of content that resonates. As businesses integrate AI into their content creation strategies, the alignment between AI assistance and human understanding becomes the key to producing content that genuinely matters. So how do you align those things? Keep reading. 1. AI Can't Generate Original Content, but It Can Help AI tools like ChatGPT aren't innately original, but they boost your creative process by leaving you lots of energy to put toward other things, like editing and asking questions.  You can use AI-generated content as a springboard for your marketing materials. By merging AI-generated ideas with your human insights, you can craft standout content while retaining authenticity. Why can’t AI create new ideas and connections? Because at the center of creativity is the ability to connect with people by connecting ideas that aren’t explicitly related to ideas. And how do you train AI to see the funny side of something if the idea of “funny” is different in every situation? The human brain possesses a unique skill in linking seemingly unrelated concepts. Effective content sometimes pairs ideas that initially appear unrelated, resulting in a perspective that conveys a sense of discovery. Only the human mind can do that. And AI can free up more of your time for things like that if it can act as your secretary, doing the simpler tasks for you. Where AI is strong: Using tools like ChatGPT can serve as a compass to gauge language trends and content styles. These outputs give us insights into current usage and style. In a way, it shows us what everyone else is doing. 2. Use AI to Create Frequently Asked Questions (FAQs) We mentioned using AI to do the more menial tasks of marketing and content creation. Creating an FAQ is a great use and one that Anati recommends. Since AI-powered tools can aggregate and organize industry info, it’s great at generating, organizing, and refining FAQ content to provide web content.  Here's how AI can help with building FAQs: Make it generate initial content. AI can analyze large volumes of data, including customer inquiries, industry-specific information, and existing FAQs, to generate an initial set of questions and answers. Find relevant topics. AI algorithms can analyze website content,

    15 min
  6. 08/16/2023

    B2B Brand Merger: Lead Your Firm through the M&A Process

    Mergers and acquisitions can ruin a B2B brand. Even the best-intentioned M&A can take a toll on a brand when rushed decisions lead to a lack of coordination in the culture and a timid approach to the market. I had a conversation with Jaimi Koechel who’s a veteran of both a firm rebrand and a B2B brand merger about how to execute a merger well, from a branding perspective. https://youtu.be/YjBNFIHU0BU B2B Brand Mergers: 2 Views Firms take different views on M&As. Some see it as just an opportunity to expand, adding a book of business and making the firm’s strengths available to a wider audience and geographical area. But while the firm’s management may be thinking about expansion, and making higher-level decisions about naming, the accounting firm marketer’s job is to think about how the brand gets lived out over the course of the merger. Anyone who’s been through a merger knows that, although the technical aspects of a merger take only months and end when the announcement is made, everyone gets new office signage, new email signature lines, and t-shirts with the new logo, the effects of the B2B brand merger last until everyone understands the new brand. It can take months and years to get everyone to embrace the new brand, especially when two companies form a merged brand, and two cultures come together. The Marketing Goal of a B2B Brand Merger As a marketer, your job is twofold: End up with a strong brand whose values are understood and mean something, along with the requisite visual and verbal assets and guidance. Shorten the time between the merger and a strong culture that will consistently and convincingly live out the firm’s values. We can’t control how quickly people grasp the culture at the individual level, but we can think ahead and make the path clear. The Remarkabrand podcast was joined again by award-winning accounting marketer and former client Jaimi Koechel to help us understand what’s coming down the pike when two firms form a single, merged brand. https://youtu.be/YjBNFIHU0BU 3 Decisive Moves Toward Brand B2B Brand Merger Success I asked Jaimi about some of the challenges accounting marketers face during a merger. How do you maintain the strength of a brand when a merger presents every opportunity to dilute the brand? How do you help everyone make sense of the rebrand and keep them focused on what’s important? Brand managers face a unique challenge when their firm merges with another firm since planning isn’t always straightforward. How do you make a merged brand that makes sense? Let’s continue on and talk about things you can do to solidify the brand during a merger or acquisition. Predict Brand Disagreements Nobody’s more likely to see potential brand disagreements than you are. As the caretaker of a brand you may have had a hand in developing, you’re likely more aware of the conflicts you see coming. And if you can express your concerns well—and think of ways everyone involved can work together to solve them—you could turn a problem into a big win for everyone—especially you and the firm. After all, it’s not the order-takers who help the leadership make sense of things. Rather, it’s those people who can solve problems, make decisions and get people working together. A Few Examples Whose logo and brand name will we use? Although this decision is usually implied by the structure of the merger/acquisition, it opens up a broader question about the rollout: how will we make this make sense to our clients? How aligned are the two brands to begin with? Do the voice, tone, mood, and values complement each other, or do they conflict? Are the two cultures able to work together? Is one more focused on individual relationships while the other sees clear processes as better for everyone? Clients are accustomed to a particular treatment, and your staff is used to having the flexibility or formality to carry out the same level of service. How will that change?

    14 min
  7. 07/19/2023

    What Every Accounting Firm Should Know About Branding

    Accounting firm rebrands hardly ever happen in perfect conditions. But it's those challenges that grow us into leaders who can push through and win. For example, in my Remarkabrand podcast conversation with former client Jaimi Koechel—an award-winning marketing director with deep experience in accounting firms—we covered accounting firm branding, rebranding during transitions, and what a successful, inside-out brand build looks like.  Jaimi’s approach to demonstrating the value of branding to her firm's partners reminded me of a few things. https://youtu.be/nfJdZkyioY4 Podcast Thoughts As I am wont to do, I’ll bring in my first point with an illustration from a TV show—the historical drama series "Chernobyl" that came out a few years ago. After the Chornobyl nuclear reactor melts down, the secretive Soviet government meets in Moscow to discuss what happened.  One scene in particular puts us right in the shoes of Valery Legasov, a nuclear physicist who figures out that the reactor's core exploded. But at the table with Premier Gorbachev and his top advisors, Legasov realizes that his country’s leaders have no idea what happened. They don’t understand that millions might die from lethal radiation if they don’t act fast. This gives him no choice but to speak up—and risk his life and career in the process. Fortunately, Gorbachev hears him out, and after telling the horrifying truth no one wants to hear, Legasov finds himself advising the entire containment effort.   It’s a far stretch from nuclear meltdowns, but the problem of preoccupied decision-makers not understanding something’s critical importance is one we can all relate to.   Herein lies a branding point that accounting firms should consider:  A firm’s leadership may not see or fully understand the value of authentic brand building.  Someone, perhaps even you, might need to demonstrate that value before the branding effort can begin. As Jaimi, a longtime accounting firm branding advocate put it on my podcast, “They won’t know they need you at the table until you show them that they need you.”  Accounting firms should be no strangers to the branding process. Instead of assuming a killer logo will just do the trick, firms that want to build relationships with their clients need to put the work in on the branding front, to the point of owning their authentic brand identity.  Neglecting, misunderstanding or undervaluing brand identity makes for thorny problems: diluting brand and reputation or confusing the audience, to name a few.  Outside of building out a true, authentic, consistent brand identity, how will everyone else know how remarkable they are?  With these takeaways and Jaimi’s story as a starting point, here are my quick thoughts on what every firm should know about accounting firm branding, branding advocacy, and how brand identity helps firms build remarkable, lifelong relationships.  Let’s dive in.  Every Accounting Firm Needs a Brand Advocate  First, I’ll pass a little more of Jaimi’s advice to anyone who might be in this position. If you have a seat at your firm’s leadership table, or if you’re simply making the case for some kind of branding effort to your firm’s team members, you probably need some wind in your sails.  Hopefully, this will lend you some.  As you think about how to show your firm’s partners the value of brand building, don’t forget… To play the long game. Building trust takes time.  Even with Jaimi’s marketing background, adjusting her rebrand proposal to suit her firm’s needs took time and persistence. Eventually, as she won trust and got to know the firm’s specific needs, her firm’s partners saw the value in what she was proposing. After partners warmed up to the idea of a complete rebrand, Jaimi led the way.   To always put the firm first  Even if you majored in graphic design and have the perfect new logo ready to go…remember that accounting firm branding isn't about your ideas per se.

    7 min
  8. 05/17/2023

    Write a Book Using Your Content Strategy, Part II

    If you know so much about it, why don’t you write a book?  Imagine being able to say: “Yeah, I did that... and here it is.”  Mic drop.  Here, in part II of taking your brand anthem to a thoughtful, well-developed book that demonstrates your expertise, I’m making the argument that every firm (including yours) should chase that feeling. Building on last month, when I made the case for writing a book with co-authors with the partners of your firm, and over a calendar year of recorded conversations, I’ve got more thoughts on the writing process itself.  But before I dive in, I’ll go ahead and tell you why.  https://youtu.be/tNio5GpRXxU Why write a book? Why take the effort to plan, write, edit, and publish a piece of content that based on your brand anthem, if we’re being honest, probably won’t be a bestseller, or even a moderately successful seller? Because publishing a book is a powerful long-term strategy to build your firm’s reputation for thought leadership, and at the same time, define its position in a marketplace filled with noise. In another article we’ve published, Chief Operating Officer Chris Stadler puts it this way:  “If your firm writes a book, it’s a sign that your thoughts and processes are time-tested and organized. Anyone who can talk deeply enough about a topic to write a book demonstrates depth and experience.” This is especially true in professional services, where brands develop their reputation and define their place in the market through knowledge, competence, word-of-mouth, and in-depth experience with a particular topic. If you’re in accounting, law, or engineering, then your respective knowledge of case law, financial trends, or the geographical layout of the Colorado River basin is your bread and butter. With that in mind, a brand anthem book gathers all that knowledge into an eye-catching, tremendously helpful brand asset.  Of course, knowing what you do is different from communicating that to everyone else.  Before you get cracking on a book, your best bet is having your firm’s brand story right.  Brand Anthem Squared  This is where your brand anthem comes in.  Whatever your content strategy looks like—and trust me, articles, brand videos, a podcast, a killer website, and social media accounts filled with clever posts are all a pretty great start—it should be centered on a clear, memorable brand anthem. That is, on a memorable story of how you help guide your clients to the solution they need in your unique, unduplicated way.  The same goes for a book; it should wave your brand’s banner in an unmistakable way, even as it dives into your point of view, experience, and comprehensive knowledge of a particular topic. Even where it dovetails with your regular ongoing strategy, a book built from a truthful, memorable brand anthem should take things further. More than standalone blog posts, and even more than a viral brand video that’s trending with your target audience, a book fleshes out your brand anthem in a definitive way.  One that commands your audience’s attention.  Put Another Way A book takes all the content strategy that you’re already putting out, and condenses it into a sophisticated, reputable piece of brand content.  All together in one package, with a clean title and an author from your firm on the cover, and listed on Amazon or stacked on a table at an annual convention, a book speaks volumes. It produces a level of reputational trust that I haven’t seen with other pieces of content that firms put out in the marketplace.  As you can imagine, a book is even more than a summary of your brand anthem, or one source volume of content strategy. Rather, it’s a valuable, sophisticated asset for your firm and your firm’s brand. Not to mention a reputational investment in your firm’s role as a thought leader.  Your Brand Anthem: Going Beyond ‘Write What You Know’   You’ve probably heard that you should ‘write you know.

    8 min

Ratings & Reviews

5
out of 5
2 Ratings

About

Resoundcast is the premiere podcast for audible thoughts on branding, strategy, and marketing from Arizona’s premiere brand agency – Resound.