Responding to Private Guest Feedback The Superstar Superhost

Every now and again, we hosts get private feedback in addition to a public review from a guest. Ideally, if the feedback is negative, we expect the guest to discreetly let us know privately. If you are a host that is willing to learn and grow your business to a successful level, then the private feedback shouldn’t hurt you, rather, it should be welcomed and taken seriously. In this episode, I want to talk about what to do when this happens, how to respond to it, how to integrate the su...