Retail modernization special with leading retail technology analyst, Paula Rosenblum

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In this conversation, the celebrated retail analyst and ex-CTO, Paula Rosenblum, and Irene discuss the critical need for modernization in customer service systems across the global retail industry. 

They emphasize the importance of extensibility in solving the challenges posed by legacy systems, as well as how IT leadership can manage organizational inhibitors that hinder change. 

The discussion also highlights the significance of customer experience and effective change management strategies in navigating these obstacles. 

Thank you for listening!