Never ever dull, staid, or “corporate”, Retail Therapy is a twice-monthly retail and shopping center industry podcast. The 20 minute episodes include conversations with retail industry guests, and feature discussions on the future of shopping, malls, brands, stores, the intersection between bricks & clicks – shopping and technology, customer experience, and other industry news and trends.
Outlets the “Original DTC” : Then and Now
Guest: David Hinkle, Co-Founder & Principal at The Outlet Resource Group (TORG)
Join us for an interesting chat with Co-Founder & Principal of TORG, David Hinkle from his roots in “pop-up” retail, building The Book Market to 1100 locations, to his current role in the outlet business, how the industry has changed, and what the future holds.
Retail Pride with Author & Retail Executive Ron Thurston
Guest: Ron Thurston, Best Selling Author of RETAIL PRIDE and VP of Stores at INTERMIX
Ron Thurston, is the definitive “Retail Insider”, from selling baby furniture, to Head of Stores for Tory Burch, Bonobos, Saint Laurent, and currently VP of Stores for INTERMIX, his impressive career spans over 30 years. Ron also serves on the Board of Directors for Goodwill Industries and is the author of Retail Pride The Guide To Celebrating Your Accidental Career.
Ron says, “The retail industry is the biggest employer in the US, and what’s at the center of retail? …”People!”.
Join us for a lively conversation with Amazon best selling author Ron Thurston on the important role of the stores, and the proud professionals who manage them. We’ll set the record straight on brick and mortar retail & ecommerce, and talk about technology and customer experience.
Make sure to check out Ron Thurston’s great book Retail Pride, available through Barnes & Nobel, Books A Million, Amazon, and other booksellers.
Talking Shop… (Shopping Centers) with DLC’s Chris Ressa
Guest: Chris Reesa, Chief Operating Officer, DLC Management Corp and Host Retail Retold Podcast
In this episode we cover a lot of ground with fellow retail real estate enthusiast, podcast host and COO at DLC Management Chris Ressa.
Hear DLC’s three pillar operating strategy designed to help meet the challenges of Covid and support retail tenants across their national portfolio of open air centers.
Why DLC doesn’t call it “Curbside Pick Up”….
The Landlord & Tenant relationship, technology, and lots more!
Make sure to check out Chris and his great guests on the podcast at retailretold.com .
Not Your Mama’s E-Commerce
Guest: Ted McCaffrey, “Omnichannel Enthusiast”, Business Development Consultant – Inventory Intelligence Data Analytics, Sensormatic
What is e-commerce? It used to mean buy online and the item was shipped to you. But in our new retail reality with the growing popularity of BOPIS (Buy Online Pick Up in Store) and BOPAC (Buy Online Pick Up At Curb) the gap between physical and online is closing. This week we talked to Ted McCaffrey, self professed “Omnichannel Enthusiast” from Sensormatic about which retailers are winning at e-commerce and why. Sensormatic delivers critical real-time insights to help retailers anticipate changes in merchandise inventory before it happens.
Find out where shopping centers fit into today's e-commerce.
Holiday 2020: What’s In Store For Stores?
Guest: Dan Klenkar, Vice President – Enterprise Sales Radial, Inc.
It’s still holiday planning time for shopping centers, and what the holidays will look like this year is still a little fuzzy. This week we’ve got Dan Klenkar from Radial, Inc. and we’re talking about what is happening with retailers, brands, and stores. As the market-leader in Omni channel commerce technology and operations Radial,Inc. helps premier brands around the world like Aeropostale, Dick’s Sporting Goods, Ralph Lauren, and UNTUCKit, respond to industry disruption and compete in a rapidly evolving market.
Needless to say Radial, Inc. is staying very busy these days.
Give a listen to find out what’s happening with apparel and beauty retailers, Black Friday 2020 and more….
Holiday 2020: Yes Virginia, There Will Be Santa Photos
Guest: Brian Lutz, Cherry Hill Programs
It’s still July and that means it’s still holiday planning time for shopping centers! This week we’ve got our old friend Brian Lutz from Cherry Hill Programs and we’re talking Santa Photos. As the market-leader in experiential photography, operating holiday experiences in over 800 venues across the U.S., Canada and Puerto Rico, Brian and Cherry Hill bring a well informed perspective on how Santa 2020 will happen in the wake of COVID.
Listen to the podcast to get all the goods, but we’ll leave you with a few nuggets from the conversation - 900 Santas, glare proof plexiglass and camera angles. And Michael Buble. This one was fun. Give it a listen!