23 episodes

Established through the Innovation Institute for Fan Experience, as a result of the global pandemic in 2020, with the intent of building a global alliance to lead the NEXT great leap forward in fan experience — one steeped in health, safety, security, and service. We are bound together by passion and the incomparable skills of visionary thought leaders throughout the international community. Along with our technical and subject matter experts, we discuss new ways to change the world’s sports and entertainment fan experience for the better.

Return to Work, Play and Spectate Ross W. Halliday and Christopher J. Kinnan

    • Business

Established through the Innovation Institute for Fan Experience, as a result of the global pandemic in 2020, with the intent of building a global alliance to lead the NEXT great leap forward in fan experience — one steeped in health, safety, security, and service. We are bound together by passion and the incomparable skills of visionary thought leaders throughout the international community. Along with our technical and subject matter experts, we discuss new ways to change the world’s sports and entertainment fan experience for the better.

    IIFX COVID Risk Playbook - COVID-19 Bringing Youth Sports Back

    IIFX COVID Risk Playbook - COVID-19 Bringing Youth Sports Back

    COPYRIGHT 2021 BY IIFX
    ALL RIGHTS RESERVED

    There have been more recent news and studies about youth sports and the risk of spreading COVID-19 in these venues which have brought a great deal of concern to parents and those who work with our nation’s youth. Dr. Til Jolly, Aveshka’s Chief Medical Officer and IIFX Distinguished Fellow and Medical Task Force Chair, sits down with Skip Gilbert, CEO of US Youth Soccer. In this podcast, Mr. Gilbert sheds insight into the effects of COVID-19 on his organization and how the game of soccer, sports in general, and how our young athletes have been affected by the pandemic. They discuss the issues, and the precautions US Soccer took to ensure the safety of children when playing – at both indoor and outdoor venues, while taking into account the variances of state rules and mandates when competing. This podcast provides insights, guidance, and safe practices that are applicable not just for soccer, but for all youth sports as we continue navigating through the COVID-19 pandemic, deal with variants of the virus, and prepare for future waves.

    • 28 min
    IIFX COVID TECH Playbook - d&b fanblock

    IIFX COVID TECH Playbook - d&b fanblock

    COPYRIGHT 2021 BY IIFX 
    ALL RIGHTS RESERVED 

    Sport is nothing without its fans. d&b Fanblock – powered by Autograph Stadium Sound combines technical and theatrical expertise to supply the emotionally charged atmosphere of a full stadium, arena or sports center while they are either empty or have greatly reduced seating capacity.  d&b provides professional audio solutions to accurately transfer passions through high-end quality speech and music reproduction.  d&b is internationally regarded as a leading company for sound reinforcement systems in installed and mobile applications, with a reputation for quality of construction, standard of service, systemintegration principles, and pioneering technological development.  Founded in Germany in 1981, company headquarters are located in Backnang, near Stuttgart, where research, development, and production take place.  Together with branch offices worldwide, the d&b team numbers more than 400 co-workers.

    • 36 min
    IIFX COVID TECH Playbook - MASHGIN - COVID Concessions – How Stadiums Can Adapt

    IIFX COVID TECH Playbook - MASHGIN - COVID Concessions – How Stadiums Can Adapt

    COPYRIGHT 2021 BY IIFX
    ALL RIGHTS RESERVED

    COVID Concessions – How Stadiums Can Adapt

    Learn how top stadiums have adapted their concessions experience for COVID, the lessons they learned, and what it means for the future.

    Mashgin provides a completely touchless self-checkout solution for sports stadiums. Utilizing computer vision, Mashgin rings up an entire tray of items at once without the need for barcodes – resulting in transactions up to 4x faster than cashiers. Stadiums that deploy Mashgin have seen their concessions throughput double and increased concessions sales as much as 34%.

    Featured Speakers:

    Alicia Woznicki, VP, Design & Development for Sports & Entertainment at Aramark

    Taryn Donovan, Senior Director of Venue Services for the Mets

    Jack Hogan, VP of Strategic Partnerships at Mashgin

    Notable Quotables

    - (ORACLE)  82% of people who use to attend live events say they miss the experience.

    - (ORACLE)  85% are excited about return to stadium food food.

    -   (ORACLE) Providing self service options to fans makes attendees feel in control of their experience and creates a lasting impact beyond the event itself. They will play a huge role in boosting stadium attendance in the coming year.

    -  (Taryn) In the last year, we've had to completely reimagine the fan experience.

    -  (Taryn) A lot of the changes that we've made on the concession side are venues completely cashless.

    -  (Taryn) The goal is always to speed up transaction times while still providing a great guest experience.

    -  (Alicia) App engagement and teams are really trying to build that 360 frictionless experience from the time you leave your house, to the time you get  to your house, making sure that every everything can be done kind of through your phone through your app...

    -  (Taryn) One of the biggest things for us is been the change to everything running through the MLB ballpark app, no more printed tickets, no more paper tickets...

    -  (Taryn) Our goal is contactless from the time that you park or cashless in parking to need to go to the box office to make a purchase for cashless there, your phone, use your phone to scan your tickets, and then you're inside the ballpark. You can order food beverage, we do retail order mobile ordering, you can you know pick it up, you never have to really interact with a staff member.

    -  (Alicia) We've built three different concepts around Mashgin technology, a "Fan Favorites Express" model, which is really traditional, classic, core menu items. You can grab off of a hotline, and people just kind of kind of queue up grab their own food, they have a much larger beverage variety, and then they can put everything down at once and check out themselves. And we have seen where we've implemented this concept a much higher throughput number and a higher sales volume.

    -  (Taryn) We first started with Mashgin technology, and in 2019, we only had them at walk through through locations. And this year, we just put them in our "Delta Marketplace," which is more of a general concessions for our seats right behind home plate. And I have heard so much great feedback.

    - (Alicia) The challenge for us is how do we continue to meet these new expectations that fans who have been out have seen just in stadiums and in the greater marketplace, they want to be treated like a VIP, to get a much more personalized, convenient experience than you did before.

    -  (Alicia) When people shop on their own, we're seeing a 20% increase in average check, because they don't have that pressure of the line behind them or getting up there and having to make a decision. 

    • 49 min
    IIFX COVID Tech Playbook - Applied Silver: How Preventing Unwelcome Germs Can Welcome Fans Back

    IIFX COVID Tech Playbook - Applied Silver: How Preventing Unwelcome Germs Can Welcome Fans Back

    COPYRIGHT 2021 BY IIFX
    ALL RIGHTS RESERVED

    Learn how the SilvaClean technology platform revolutionizes fabric hygiene to create a cleaner and safer overall environment.

    Applied Silver is creating a world where everyday fabrics kill harmful bacteria, mold and mildew – for a cleaner, healthier world.

    SilvaClean® patented cloud-based smart technology platform makes textiles residually antimicrobial. Clinically validated and proven to reduce pathogens and germs (for details refer to product label), SilvaClean® silver ions infuse fabric with active-pathogen and germ-killing properties. SilvaClean also eliminates odors, removes stains, and reduces static. Learn more about the SilvaClean science. 

    Join: 

    - Dr. Priya Balachandran – Priya is Applied Silver’s operational leader. Under this role, she oversees all of Applied Silver’s operations including Marketing, Product, Customer Service, Field Service, Manufacturing, IT and HR. She directly manages corporate and product marketing, customer collaborations and KOLs. Dr. Balachandran is an accomplished health technology executive with experience in commercializing disruptive innovations impacting outcomes in healthcare, biopharmaceuticals, sports medicine, and consumer products. 

    - Missy Travis – Missy is the founder of IP&C Consulting LLC, a consulting company that assists other Infection Preventionists, business owners, and sports teams develop an effective infection prevention program. She has 20 years of experience focusing on infection prevention techniques. 

    - Frank Belzer – As the SVP of Portfolio Sales at Universal Parks and Resorts, Frank oversees all domestic and international sales strategies for all four current and soon-to-be five theme park destinations. This oversight includes managing all trade partner relationships, development of unique programs for youth, military and other specialized groups, supervision of the call center, the hotels and the Universal Parks and Vacations Travel Company. 

    - Graham Siderius – Graham enters his 13th season with the Ducks and second as Vice President, Corporate Partnerships. In his capacity, Siderius oversees the organization’s Corporate Partnership team and related revenue, activation, and new business development for the Ducks and Honda Center. He also oversees Corporate Partnerships at FivePoint Arena and Great Park Ice, The Rinks operations and via contracts with the city of Anaheim, manages advertising sales for the Anaheim Regional Transportation Intermodal Center (ARTIC) marquee signs and naming rights sales efforts.

    • 44 min
    IIFX COVID Tech Playbook - Venue Twin by OnePlan

    IIFX COVID Tech Playbook - Venue Twin by OnePlan

    COPYRIGHT 2021 BY IIFX
    ALL RIGHTS RESERVED

    Venue Twin is the world’s most advanced 3D solution for stadiums and arenas. It opens new operational and commercial opportunities for venue owners, by creating a fully interactive 3D version of sports and entertainment venues.

    Plan any event at your venue in real-time, easily and accurately moving any infrastructure, staff or any item to the exact place you need it to be, on any floor level. You can run customer walk-throughs remotely with incredible detail.

    For fans considering buying tickets, Venue Twin has the most advanced 3D Seat View, even showing fans their route though the venue – ideal for families and fans with disabilities. While for sponsors and advertisers, Venue Twin enables corporate partners to plan and design their client hospitality with the fully interactive 3D Suite View. These are just some of the numerous commercial opportunities that our ground-breaking 3D Venue Twin technology provides.

    Venue Twin has been developed by OnePlan, the world’s leading event planning platform.

    Join Dr. Lou Marciani, the Director and Co-Founder of IIFX, Paul Foster, Founder of OnePlan, and Jason Fesyk, Supervisor of Stadium Major Events at Commonwealth Stadium at City of Edmonton, as they discuss how Venue Twin by OnePlan can help venue and event managers, sponsors, and other organizations with equities can plan and visualize sports and entertainment events of any size.


    WHAT IS COVID TECH PLAYBOOK?

    A Live Webinar Series – The Latest Innovative TECHnology Powering a Confident Return to Live Events.

    Xperience, an IIFX technology network of enterprises and startups is producing a COVID-19 Return to Work, Play and Spectate Tech Talk Series. As we move into 2021, sports and entertainment organizations will prepare to reset/restart/reopen to fans. The process of opening a venue and delivering a live sports/entertainment experience has never been more difficult. Not only must venue operators meet medical and government requirements to ensure safety, while maintaining a security posture, they must also convince skeptical fans that the in-venue experience is worth it.

    The Tech Talk Series will provide insight how these products may affect and assist your organization in the COVID-19 Return to Work, Play and Spectate. Technology provides some of the most important tools in the toolkit to help the sports and entertainment industry manage risk, signal they are ready to their staff and fans, reopen their doors, and deliver memory making experiences.

    • 33 min
    IIFX COVID Risk Playbook - Youth and Mental Health During COVID-19 – Getting Back on Track

    IIFX COVID Risk Playbook - Youth and Mental Health During COVID-19 – Getting Back on Track

    COPYRIGHT 2021 BY IIFX
    ALL RIGHTS RESERVED

    One year ago this week, the World Health Organization declared COVID-19 a pandemic.   Dr. Til Jolly, Aveshka’s Chief Medical Officer and IIFX Distinguished Fellow, touches base with Dr. Molly O’Shea, Pediatrician, Parent Coach, Writer, and Speaker (www.drmollyoshea.com) to examine how youth mental health has fared under year one of the pandemic. Dr. O’Shea emphasizes for parents, coaches, school leaders, or anyone that works with children, the criticality of addressing youth mental health issues and encouraging those that need help to get it. She also discusses how a safe return to sports and activities are a crucial step to getting our youth’s mental and physical welfare back on track.

    _______________________________________________________________________________________

    PRODUCER'S NOTE:  Today is 11 March 2021, exactly one year to the day that the World Health Organization (WHO) declared the COVID-19 virus as a pandemic.  As of this posting, there are more than 118 million people who have tested positive for the virus and more than 2.6 million deaths worldwide; a horrendous toll.  There is hope the pandemic will pass into history next year as the rapid development and distribution of multiple vaccines signals the advent of herd immunity.  While the world will never be free of COVID-19, the likelihood of it becoming something seasonal, like the flu, may make it manageable.  One thing we know from our collective experience during the pandemic is that we are all still learning more about COVID-19.  So IIFX, Aveshka, and the IIFX Medical Task Force will continue to bring you up to date information about COVID-19 and other public health and safety hazards.

    DISCLAIMER:  The Innovation Institute for Fan Experiences (IIFX) provides information to those in the sports and entertainment industry and other interested parties and to assist in operating events in light of the COVID-19 pandemic. However, this podcast is not intended and is not designed to serve as an industry best practice and should not in any manner be considered a best practice for the sports and/or entertainment industries.  While IIFX makes every effort to present accurate and reliable information, information provided in this podcast is “as is” without any warranty of accuracy, reliability, or otherwise, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose or compliance with government regulations, or freedom from infringement. Neither IIFX nor its officers, directors, members, employees, volunteers, or agents will be liable for any loss, damage, or claim with respect to any liabilities, including direct, special, indirect, or consequential damages, incurred in connection with this podcast or reliance on the information presented.  

    • 32 min

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