1 hr 24 min
Rob Volpe: Author, Speaker, CEO, Chief Catalyst, and Empathy Activist at Ignite 360. How to IGNITIE EMPATHY. Demonstrating empathy in the workplace is a key part of emotional intelligence and leadership effectiveness! The High Performance Zone
-
- Entrepreneurship
Rob Volpe is a marketing expert and an empathy advocate who specializes in helping companies create more empathy at work and improve communication, innovation, and problem-solving in the workplace. He’s also the CEO of Ignite 360 and the author of Tell Me More About That; Solving the Empathy Crisis One Conversation at a Time.
In this episode, you’ll hear from Rob Volpe on;
(00:06:10) The definition of empathy. He points out the difference between emotional empathy, which involves understanding what someone else is feeling, and cognitive empathy, which refers to the ability to see another person’s point of view.
(00:23:13) The five steps to empathy. Rob sets out his five-step process for strengthening your empathy skills, which consists of dismantling your judgment, asking good questions, actively listening, integrating into understanding, and using solution imagination.
(00:39:04) Removing the why. Rob explains that asking questions that start with why can make people feel defensive. Instead, he recommends reframing your questions and using how, what, where, when, or who to make them seem less accusatory.
(00:56:15) The power of empathy. We refer to statistics that show how empathetic leadership can improve employee retention, boost performance, and make workplaces feel more inclusive.
(01:10:21) The debrief. Rob talks about the debriefs he conducts after each of his market research interviews and explains that he focuses on what he’s learned from the consumer, the implications for the business, and the creation of an effective action plan.
Rob Volpe is a marketing expert and an empathy advocate who specializes in helping companies create more empathy at work and improve communication, innovation, and problem-solving in the workplace. He’s also the CEO of Ignite 360 and the author of Tell Me More About That; Solving the Empathy Crisis One Conversation at a Time.
In this episode, you’ll hear from Rob Volpe on;
(00:06:10) The definition of empathy. He points out the difference between emotional empathy, which involves understanding what someone else is feeling, and cognitive empathy, which refers to the ability to see another person’s point of view.
(00:23:13) The five steps to empathy. Rob sets out his five-step process for strengthening your empathy skills, which consists of dismantling your judgment, asking good questions, actively listening, integrating into understanding, and using solution imagination.
(00:39:04) Removing the why. Rob explains that asking questions that start with why can make people feel defensive. Instead, he recommends reframing your questions and using how, what, where, when, or who to make them seem less accusatory.
(00:56:15) The power of empathy. We refer to statistics that show how empathetic leadership can improve employee retention, boost performance, and make workplaces feel more inclusive.
(01:10:21) The debrief. Rob talks about the debriefs he conducts after each of his market research interviews and explains that he focuses on what he’s learned from the consumer, the implications for the business, and the creation of an effective action plan.
1 hr 24 min