Rocket Science For Leaders With Erie Chapman is a weekly podcast that explores ways leaders can engage brain chemistry & physics to transform team energy. The podcast addresses the power of Radical Loving Care in this transformation. Since culture determines behavior & leaders determine culture it is the leader’s approach that needs to change. These podcasts show leaders how to elevate the human experience for all engaged in caring for the sick & wounded.
Episode 11 - Finding The Diamonds & Breaking Meeting Tyranny
Would you follow yourself or another leader who lead exactly like you? If you were a different leader, what would change in your work life? Stories & images evoke the best from others. The culture of affirmation helps polish the diamonds in others. In this podcast, Erie shares the wisdom of veteran HR expert Mark Evans on why meetings interfere with success.
Episode 10 - The Fuel That Energizes Change
Persistence is always crucial – especially when obstacles appear. In addition to The Golden Rule, this episode addresses The Silver Rule – not what I want for myself but what others need from me. How leaders solve issues through partnership & engaging the team members ideas to gain buy-in is the leadership of invitation, not instruction, of teaching each other, not simply issuing orders. Always remember ask: What is the kind of care I want for my mother? And always take your work seriously but not yourself.
Episode 9 - Changing Your Mind to Change Your Orbit
How do leaders inspire others to leave the safety of the status quo for the uncertainty of the new? What language lifts energy? This podcast addresses the power of solving problems by considering the mindset and point of view of the people before us. Competence & compassion are always the mindsets RLC leaders seek. They achieve this by hiring for a Servants Heart.
Episode 8 - The Rocket Fuel for our Being is Meaning
How are high-control leaders like Neanderthals? And why is Loving Leadership both effective & difficult? In this podcast, Mr. Chapman engages the classic short-staffing training exercise as a way to describe to leaders how to empower caregivers more effectively & durably. He outlines a three-step process to improve late responses: the accountable apology, genuine compassion & competent action. High control leaders operate from the most primitive part of their brains. Loving leadership engages the highest capabilities of the mind. The biggest impact on team member energy comes from leaders. Through the pattern of idea, action & reflection, leaders understand how orders to act become invitations to collaborate.
Episode 7 - How To Break Bad Patterns of Inertia
It takes as much human energy to break old patterns and create new ones as it does for a rocket to break earth’s gravity to enter a new orbit. Rocket science enabled the use of things like satellite technology. The loving leadership of Jesus enabled the growth of a religion that claims two billion followers. Why do we need to learn new ways? In this podcast, Erie discusses why new leadership requires breaking some old patterns to make way for new practices and why hard work is needed to make that happen.
Episode 6 - Hiring & Training for a Servants Heart
This podcast addresses one of the most crucial skill sets a leader must have – how to hire well & how to train to bring out the best. Hire well & you will have solved many issues that would have arisen if you hired poorly. To do this, hire for Servants Heart. Both patients & leaders want team members who have a Servants Heart. Everyone seems to know what that means. People with a Servants Heart have two key characteristics: Competence & Compassion. After hiring, be careful to nurture that heart rather than to crush it. Erie also offers an example of how to bring out the Servant Heart in team members who may feel burned out by routines.
An Amazing Transformation
I had the privilege of seeing these principles implemented by Mr. Chapman and the leadership team at Baptist Hospital in Nashville, Tennessee. I witnessed, first-hand, the powerful and radical changes that occurred there as the organization began to embrace this approach to patient care. We saw patient and employee satisfaction scores skyrocket from the 60's into the high 90's, and organizational efficiency and quality improve to the point where we earned a score of 99 during a subsequent JCAHO survey. Applying these leadership principles absolutely transformed that organization!
Leadership That Transforms
The development of this series is based on a lifetime of successful experience. When it works it is transformative - and that means that it provides the principles & tools & you have to put them into practice.