Ryan Holm: From Sprinkles to Sparkles – A Career Built on People

In this episode of Leading the Frontline, Traci sits down with Ryan Holm, Divisional VP of Retail Innovation & Operations at Helzberg, to discuss his unique journey from managing Dunkin’ Donuts franchises to helping shape the future of retail operations and customer experience.

Ryan shares how his career evolved from “sprinkles to sparkles,” why emotional connection matters more than product expertise, and how great leaders create environments where people and technology work better together.

The conversation explores frontline leadership, communication, AI in retail, customer experience, and the importance of building people-first cultures that drive long-term success.

Whether you lead frontline teams, support retail operations, or are navigating your own career growth, this episode offers thoughtful insights on leadership, innovation, and staying human in a rapidly changing industry.

In this episode:

• Ryan’s career journey from QSR to jewelry retail

• Why emotional intelligence matters in leadership

• The future of AI and technology in retail

• Building stronger frontline teams through communication

• Creating customer experiences people never forget