37 min

S1. EP2 - How much does Culture and Employee Engagement impact the Customer Experience? The CX Chat with Matt and Simon

    • Technology

A lot of people talk about culture within an organisation, but how do you define culture? And how do you make sure the values are espoused and lived out and not just words on a piece of paper. Plus when it comes to measuring employee engagement what’s...

A lot of people talk about culture within an organisation, but how do you define culture? And how do you make sure the values are espoused and lived out and not just words on a piece of paper. Plus when it comes to measuring employee engagement what’s...

37 min

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