55 min
S1E3 • Gabor George Burt • Creative thinking conquers all Action This
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- Business
If you ask Gabor George Burt, the key to delivering CX excellence is staying curious. However, in his opinion, our industry is at a crossroads: we're currently in a crisis of complacency, and experience practitioners have been lulled into conforming to the norm. Either we continue down the limiting path of conventional wisdom, or we transform this stagnation into a catalyst for innovation. Burt is the author of Slingshot: Re-Imagine Your Business, Re-Imagine Your Life and one of the leading thinkers behind the Blue Ocean Strategy.
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
If you ask Gabor George Burt, the key to delivering CX excellence is staying curious. However, in his opinion, our industry is at a crossroads: we're currently in a crisis of complacency, and experience practitioners have been lulled into conforming to the norm. Either we continue down the limiting path of conventional wisdom, or we transform this stagnation into a catalyst for innovation. Burt is the author of Slingshot: Re-Imagine Your Business, Re-Imagine Your Life and one of the leading thinkers behind the Blue Ocean Strategy.
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
55 min