How often do we think we are on the same page with our colleagues—only to find out a little (or a lot) later that we had our wires completely crossed? Unclear agreements are incredibly common. In fact, one could say that most of the agreements that we make at work are at least partially unclear. And these unclear agreements don’t just lead to poor performance and inefficiency—they also erode trust in a big way. In this episode, Kari and Paul show you how to design your agreements so that everything is crystal clear, nothing slips through the cracks, and trust is maintained from start to finish.
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