S3E4: Talking chatbots with Declan Ivory from Intercom

Our guest this episode is Declan Ivory, VP of Customer Support at Intercom. Grace and Declan discuss the need for support teams to prepare for AI, and their role in refining tools like chatbots. With Intercom’s release of smart bot, Fin, Declan has a unique viewpoint both at a strategic level and on the frontlines.