35 min
SaaScast | Ryan O'Connell, THRIVE SaaScast
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- Careers
So, you have really loyal customers? That’s great. But are you making those testimonials sing for your SaaS business? In other words, are you turning your customers into fierce champions for your organization?
Recent studies conducted by Nielsen, show that 88% of customers trust reviews from existing customers online as much as they would a recommendation from a friend. What if you could leverage those vocal supporters to boost your retention of existing customers and accelerate your customer acquisition?
Sounds pretty good, right? Well to find out more, we turned to a customer operations expert, Ryan O’Connell, Customer Operations Officer at THRIVE.
In this informative discussion, Ryan explained how to roll out a successful program and the essential steps you need to take to make it a reality, including:
How to select customers as advocatesHow to keep them engagedHow to leverage them for growth
So, you have really loyal customers? That’s great. But are you making those testimonials sing for your SaaS business? In other words, are you turning your customers into fierce champions for your organization?
Recent studies conducted by Nielsen, show that 88% of customers trust reviews from existing customers online as much as they would a recommendation from a friend. What if you could leverage those vocal supporters to boost your retention of existing customers and accelerate your customer acquisition?
Sounds pretty good, right? Well to find out more, we turned to a customer operations expert, Ryan O’Connell, Customer Operations Officer at THRIVE.
In this informative discussion, Ryan explained how to roll out a successful program and the essential steps you need to take to make it a reality, including:
How to select customers as advocatesHow to keep them engagedHow to leverage them for growth
35 min