32 min
Sanjay Srinivasan - Personalizing interactions in today’s market AVANT Technology Insights
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- Technology
In this podcast, we examine the tough challenge of personalizing every interaction a customer has with an enterprise’s support contact center and how the convergence of CCaaS, UCaaS, and CPaaS enables this through the building of customized communications. We demonstrate this using vertical-specific use cases, including insurance, healthcare, and financial services.
In this podcast, we examine the tough challenge of personalizing every interaction a customer has with an enterprise’s support contact center and how the convergence of CCaaS, UCaaS, and CPaaS enables this through the building of customized communications. We demonstrate this using vertical-specific use cases, including insurance, healthcare, and financial services.
32 min