Scaling Hospitality: The CEO Playbook for Labor, Tech, and Growth at Hops n Drops

On this week’s Tipped Off, Kirk Grogan talks with Kevin Eggen, CEO of Hops n Drops, about growing 18 locations across Washington and Oregon and managing a team of 900+ employees. They dive into labor productivity, minimum wage impacts, and the tech tools, like TipHaus and Toast, that help streamline operations. Kevin shares how he approaches tip management, payroll transparency, and building systems that empower teams while keeping guests happy. From balancing profitability to creating the right tech stack and team structure, get a CEO’s perspective on what it takes to scale successfully in hospitality.