20 episodes

CX Connoisseur, Steve Pappas, shares his insights on how to turn your customers into loyal brand ambassadors.


Known for his relentless pursuit of all things 'customer', Steve knows how to help your business and create experiences that customers respond to.


Listen to Steve's insights. Learn to grow and accelerate your business.


Learn more: http://bit.ly/ScienceofCX_Pappas

Science of CX Stephen Pappas

    • Entrepreneurship
    • 5.0, 307 Ratings

CX Connoisseur, Steve Pappas, shares his insights on how to turn your customers into loyal brand ambassadors.


Known for his relentless pursuit of all things 'customer', Steve knows how to help your business and create experiences that customers respond to.


Listen to Steve's insights. Learn to grow and accelerate your business.


Learn more: http://bit.ly/ScienceofCX_Pappas

    Transparent Service in the Hospitality Industry with Derrick Ricca

    Transparent Service in the Hospitality Industry with Derrick Ricca

    This week Steve and Angela talk with Derrick Ricca, a 25-year veteran of the hospitality industry, about providing transparent service to customers.

    • 34 min
    Finding the Voice of the Customer with Colin Crowley

    Finding the Voice of the Customer with Colin Crowley

    In this episode of the Steve & Angela talk with Colin Crowley, award-winning playwright & VP of Customer Experience at Freshly, about finding the voice of the customer.

    • 40 min
    Automation Meets Customer Service with Jim Sinur

    Automation Meets Customer Service with Jim Sinur

    This week Steve talks with Jim Sinur, independent thought-leader and CEO of Flueresque, about how automation and new technologies can play a role in improving customer service.

    • 32 min
    Customer Listening and Research Intelligence with Martha Brooke

    Customer Listening and Research Intelligence with Martha Brooke

    Steve welcomes Martha Brooke, founder of Interaction Metrics & Certified Customer Experience Professional, for a deep dive into customer listening and research intelligence.

    • 30 min
    Creating a Seamless CX Across All Channels with Bill Albert

    Creating a Seamless CX Across All Channels with Bill Albert

    This week Steve & Angela welcome UX research pioneer and Bentley University User Experience Center Executive Director Bill Albert to discuss improving CX and usability across all channels.

    • 33 min
    Reimagining the Healthcare Industry with Tom Koulopoulos

    Reimagining the Healthcare Industry with Tom Koulopoulos

    This week Steve & Angela welcome renowned author, futurist, and speaker Tom Koulopoulos to the Science of CX to talk about reimagining our healthcare industry.


    Learn more about Tom at http://tkspeaks.com/

    • 41 min

Customer Reviews

5.0 out of 5
307 Ratings

307 Ratings

jpgillam ,

Finally, a business podcast worth the time

I’m a podcast junkie who’s been disappointed by business podcasts made by businesspeople. “The Science of CX” has proven a pleasant surprise. The host combines interesting ideas with a great—I mean a great!—natural speaking ability. The length is ideal, too, right in that Goldilocks zone of not too long and not too short.

Top Podcasts In Entrepreneurship