Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success Tersh Blissett

A successful service business is one where everybody wins — your company, your employees and your customers. 
 
Sure, it can be a challenge to elevate your business to this level, but when you reap the rewards, you’ll find it’s more than worth it. 
 
That’s why in today’s episode, we’re joined by the legendary Tommy Mello, CEO at A1 Garage Door Service, who discusses his new book, Elevate, which is packed with tactics and strategies to overcome the challenges of growing your service business and help you reap those rewards.

SHOW NOTES  
- Marketing and business growth strategies  [2:38]
- Entrepreneurship and work-life balance [16:35] 
- Hiring and retaining top talent  [26:25] 
- Pricing and attracting winners in the home service industry [40:51]
- The importance of networking when growing your business  [49:24]
 
Resources And People Mentioned:
This episode is kindly sponsored by:
- Sera (visit their website)
- UpFrog (visit their website)
- Emerson (visit their website).
- CompanyCam (visit their website) 

Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!


Join the Service Business Mastery Facebook group
 
Visit our website: https://www.servicebusinessmastery.com
Learn the latest information in the HVAC industry with our state-of-the-art training for HVAC Distributors and Dealers HVAC Learning Campus

Listen to part 2 of our discussion with Brigham Dickinson, Founder of Power Selling Pros and author of “Something to Give: A Journey to Become a Leader Worth Following”.
Join us as Brigham breaks down the five steps we mentioned in part 1. These steps will help you gain freedom as an entrepreneur, create a vision for your business, leverage your team’s strengths, delegate more, and prioritize business growth. Towards the end, we discuss Brigham’s approach to growing a business by optimizing customer acquisition, retention, and customer experience.
SHOW NOTES - Recap of Episode 1 [10:19]
- Step 1: Holding your team accountable [14:32]
- Step 2: Setting the vision of your business [30:07]
- Step 3: Discovering the strengths of your team [37:12]
- Step 4: Writing down everything you do on a daily basis [38:32]
- Step 5: Working ON your business, instead of IN it [55:07]
Resources & People Mentioned: Visit Brigham’s website & Pre-order “Something to Give”: https://www.brighamdickinson.com/hero-page1676928646975
Connect with him on LinkedIn: https://www.linkedin.com/in/brigham-dickinson
Patterned After Excellence by Brigham Dickinson: https://bit.ly/3r89iAC
Interplay Learning: https://www.interplaylearning.com
Rocket Fuel by Gino Wickman & Mark Winters: https://bit.ly/3sQGsFz
Watch Next:
Part 1 with Brigham Dickinson: https://open.spotify.com/episode/43obq1NhqAsz5Ul9ruvSsj?si=819c449a68804c72
This episode is kindly sponsored by:
- Sera (visit their website)
- UpFrog (visit their website)
- Relentless Digital (visit their website)
- Copeland (visit their website).
- CompanyCam (visit their website) 
Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
Join the Service Business Mastery Facebook group
Visit our website: https://www.servicebusinessmastery.com
Learn the latest information in the HVAC industry with our state-of-the-art training for HVAC Distributors and Dealers HVAC Learning Campus
Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website. 
Listening on a desktop & can’t see the links? Just search for Service Business Mastery in your favorite podcast player.

Tired of constantly having to prove yourself at work? Feeling anxious or depressed after delegating your daily work tasks? Is everyone on your team relying on you for motivation, but even you are struggling to motivate yourself? Listen up!
By the end of this episode, you’ll have actionable steps you can take to achieve real freedom over your income, freedom over your time, and most importantly, freedom from anxiety and depression as a business owner.
Today, we’re joined by Brigham Dickinson, the Founder of Power Selling Pros and author of “Something to Give: A Journey to Become a Leader Worth Following”.
Join us as Brigham shares his five key steps to overcoming depression and anxiety and finding true fulfillment and happiness as a service business leader. Whether you lead a small team or a massive team, Brigham has tons of insights to give you on how you can become a leader worth following.
Resources & People Mentioned: This episode is kindly sponsored by:

- Sera (visit their website)
- UpFrog (visit their website)
- Emerson (visit their website).
- CompanyCam (visit their website) 
Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
Watch Next:
8 Ways to Create a “WOW” Customer Service Experience w/ Zac Garside
Are Your CSRs Empowered to Be the Voice of Your Company w/ Zac Garside
Join the Service Business Mastery Facebook group
Visit our page https://www.servicebusinessmastery.com
Learn the latest information in the HVAC industry with our state-of-the-art training for HVAC Distributors and Dealers HVAC Learning Campus
Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website.  
Listening on a desktop & can’t see the links? Just search for Service Business Mastery in your favorite podcast player.
 

What if we told you that you don’t need more technicians to reach your next major revenue milestone?
You can get there with the techs you’ve already got — you just need to make them more efficient. 
To explain what it takes to boost your efficiency, Billy Stevens, Founder & CEO at Sera Systems, joins the show armed with the many insights he’s gained fine-tuning Sera into the well-oiled machine it is today.
Show Notes
- Efficiency at Sera  [2:48]
- Building a business to sell boxes [18:26] 
- Spotting areas to improve efficiency  [31:33] 
- Staying competitive with low prices [36:38]
- Reaching your revenue-per-technician goals  [27:35]
Resources And People Mentioned:
This episode is kindly sponsored by:

- Sera (visit their website)
- UpFrog (visit their website)
- Emerson (visit their website).
- CompanyCam (visit their website)
Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
Join the Service Business Mastery Facebook group
Visit our page https://www.servicebusinessmastery.com
Learn the latest information in the HVAC industry with our state-of-the-art training for HVAC Distributors and Dealers HVAC Learning Campus

It’s 5x more expensive to acquire a new customer than it is to retain an existing one.
That means, if you want your business to thrive, you need to do all you can to retain your customers. 
But what happens when they decide to move?
In this episode, JB Brewster, Co-Founder at Is My Customer Moving, joins the show to explain how the revolutionary tool offered by his organization can help you be more proactive in retaining your customer base and save on customer acquisition.
Show Notes
- Why the client is your most valuable asset [8:44]
- How to stop your “leaky bucket” [14:12] 
- Using moving data for new customer acquisition [19:00] 
- Getting started with the program [22:42]
- [27:35]
Resources And People Mentioned:
Is My Customer Moving (visit their website)
This episode is kindly sponsored by:

- Sera (visit their website)
- UpFrog (visit their website)
- Emerson (visit their website).
- CompanyCam (visit their website) 
Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
Join the Service Business Mastery Facebook group
 

Flat-rate pricing can be a game-changer in your service business. But to fully reap the rewards, you need your technicians and, even more importantly, your customers to be on board.
How do you successfully transition in a way that benefits your customers, technicians and business, alike?
To find out, in this episode of Service Business Mastery, we speak with Lance and Sheila Beck, Co-Owners at AirOne, about their recent transition to flat-rate pricing and the lessons they learned along the way.
Show Notes
- Transitioning from ServiceTitan to Housecall Pro [7:08]
- Why a flat rate? [9:48] 
- Getting technicians on board [15:25] 
- How it impacts customers [24:11]
- The time commitment [35:55]
Resources And People Mentioned:
This episode is kindly sponsored by:

- Sera (visit their website)
- UpFrog (visit their website)
- Emerson (visit their website).
- CompanyCam (visit their website)
Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
Join the Service Business Mastery Facebook group