Service Design, meet AI - with Pontus Wärnestål - Part 2 Paths, Puddles, Products

On the need for service design in the age of AI, with award-winning Service Designer and Human-Computer Interaction researcher Pontus Wärnestål. The second part of a two-part episode.
In this guest episode, Juli, Pontus, and the pack hiked up to the Hármashatárhegy airport to dive deep into all the things we call AI.
The path we took:
Thought leaders who can expand our understanding of tech possibilitiesHumans changing the job landscape with AI, or AI taking our jobsHow AI is about predicting the future, and how that can go very wrongThe agency of designers on a strategic level, design maturity in an organizationThe way forward is education - different education paths leading to responsible service designWorries about the dilution of the service design professionHow interaction design can finally be about designing interactions, not just screensAnd advice for mindful design in the age of AIFurther reading:
https://warnestal.com/https://drpontus.medium.com/ai-will-not-take-any-jobs-cdea12d86d2chttps://www.predictionmachines.ai/https://www.goodreads.com/book/show/40102.Blinkhttps://www.nngroup.com/articles/ai-paradigm/https://rosenfeldmedia.com/books/designing-agentive-technology/https://www.goodreads.com/book/show/63631742-frankensteinGrab your headphones, and head to the snowy hills to walk with us!
Ps. If you want to chime in, DM us or leave a comment on our Instagram - we're @paths.puddles.products and would love your feedback!


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