The “Service Without Excuses” Podcast with Rob M Lyon is based on building, growing, owning, and running a number of service businesses with sales in excess of 35 million dollars collectively. As a lifetime entrepreneur in the Northeastern United States markets such as Northeast Pennsylvania, NYC, Long Island, Ny and The New Jersey Metro region over the past 20 years. Currently I run newjerseysbest.com a full service business multi-truck firm serving the Residential & Commercial sectors in Carpet, Rug, and Tile & Grout serving the Jersey Shore and Central New Jersey as well as Robmlyon.com a coaching, training, and consulting firm working with service businesses all over the world. Both business models are based heavily on the motto of “Service Without Excuses “ and giving our clients the best automated experience they can possibly have. I am considered a strategic positioning expert helping independent and franchise companies alike with employee, marketing, and business growth strategies in the service business industry such as Carpet Cleaning, Disaster Restoration, HVAC, Plumbing, Commercial Cleaning, Pest Control etc. I am blessed to talk with some of the best guests on the planet in this podcast.
If a Picture Used To Be Worth a Thousand Words, Today It's Worth 1,000,000 for Season 3/ Episode 1
They used to say that a pictures worth 1000 words, well with the advent of platforms like Instagram, Facebook, and Google it is now become worth 1 million words literally. Are you constantly looking to build and maintain a company culture similar to we spoke the other day with our guest Ivan Turner about, are your customers getting the full picture of what you were doing for them, even or your employees getting the full picture of what your company is all about. In season three episode one we discussed in great detail with many examples of what you need to look at to grow this part of your business. It tends to be something I was very neglected when Companies get wound in a logistical issue and recirculating the same thing over and over again without realizing one huge factor, the human one. At the end of the day your creating A full snapshot for your customers to make a determination about, where they wanna spend their money and who they want to spend their money with. We all like to feel that we do the best that we offer the most that we are the greatest, and sometimes it’s very true however many times it’s not because we neglect that personal connection we have with our customers and clients. I am not stating at all anything it’s not completely professional and on a professional basis, but I am suggesting is growing that million dollar snapshot for everyone involved. By September at the latest things will change dramatically and many new people will come back to the workforce, we now have the opportunity to rebrand not just our business for the better but to rebrand our culture as well. If you haven’t already please like and subscribe or podcast on iTunes, Spotify, or whatever you listen to your podcast app, also please like and subscribe on YouTube and as always want to thank our sponsor So Tell Us. You can take a test drive of this incredible platform that we use in New Jersey’s Best everyday with consistent success at sotellus.com/Roblyon today!! Fell free to also visit Robmlyon.com for a ton of resources to help grow your service company.
How good is your company Culture, You may need to look in the Mirror with Ivan Turner
One of the biggest things going on right now not just in the service business industry but in every industry is hiring the right help. We know competing with the government is a lost cause when it comes to employee loyalty. Because of this we have to take something we can’t control and turn into a positive that we can, having the right company culture is crucial coming out of the pandemic of 2020 into 2021. How good is your company culture, do you make them feel welcome and needed as a true part of the bricks and mortar in your business? There’s an old saying that the fish rots from the head down, and I found more times than not the company culture is killing its self from the top internally due to poor management and leadership, therefore causing a fast rate of attrition. It cost a fortune to motivate, train, and develop your employees into the well oiled machine they need to be. The question is everybody on the same page, more often than not that’s where the disconnect happens. And his this podcast episode of Season 2/ episode 48 we discuss this with my friend Ivan Turner of show me solutions and disaster brigade USA in great detail, even going to do some bantering that will help you break through some of the stumbling blocks that many of us run into every day. As always want to think our sponsor so tell us, feel free to check them out at sotellus.com/Roblyon
What's your Follow Thru, Are You Documenting Potential Problems for this Weeks Sunday Morning Minutes 5/23/21
We’ve all had those customers and clients no matter how hard we try to make the job the best possible , the outcome does not always fall in line with our standards. There are times where we need to fall in our own sword and fix the problem, and there are also times when a customer initiates a response because nothing will make them happy in the end. A good way to minimize this as much as possible is to document and take pictures of potential problems on the job site as well as any Extra steps that were taken by your crew and your office. Careful documentation is so much easier today because you can literally talk it into a phone, and stored in your CRM program for permanent record. In this episode of Sunday morning minutes we talk about final fall through any importance of documenting these liabilities.
Are You Overwhelmed, Is The Stress Of Running a Service Business Slowly Burning You Out?? With Dawna Campbell of Dawnacampbell.com
We have all had overwhelming and stress in our daily life, in particular as an entrepreneur seems like a never ending circle of things “hitting the fan” time after time. It’s how we deal with moments like those define us and truly define our success. We have also heard the term take a deep breath with something is turning into chaos, however Dawna Campbell explains how to break down these rushing thoughts and rebuild and re-train your thought patterns correctly leaving you feeling like a breath of fresh air has just given you the ability to relax and think Rationally. In Season 2/Episode 48 Dawna takes a deep dive into this incorporating her background as a financial expert and how she personally rebuilt her life to be one of peace by changing just a few poor habits. We have all had those days or something goes wrong, and then everything else seems to fallow down a bad rabbit hole. I want to thank Dawna for her wisdom as well as the lessons she has given to us in this podcast. As always want to think our sponsor so tell us with their tremendous continuing support of this podcast. Please go to sotellus.com/Roblyon Defined out more about this incredible review management software that will get you more work and build up your reputation better than you ever thought possible to re-collective system that works on auto pilot.
Are You Doing The Most Profitable Work In Your Carpet Cleaning Business with Rick Gelinas (The Encap Man) of Excellent Supply!!
Are you making the most of the opportunity and commercial carpet cleaning today? This industry is huge and unlike the residential industry is very recession resistant. It’s been proven over time this is one of those profitable parts of the cleaning and restoration industry and if done correctly can you hold a huge boost to your bottom line. We’ve had a very turbulent 2020 definitely a crazy start to 2021, in this podcast we discuss strategies and examples of how you can maximize the opportunity to be a professional commercial carpet cleaner going forward. Even if you’re in the residential sector, don’t feel that you’re limiting yourself by not taking on these opportunities. In this podcast Rick Gelinas (or the encap man) of Excellent Supply describes many ideas and strategies you can implement to build up this division of your business to become a major revenue stream and more importantly a major profit stream. This is a podcast episode I wanted to do for several months I’ve been glad that we can tie this all down into this one episode of season two episode 47. Feel free to check out more about Rick at excellentsupply.com. As always you want to think so tell us for being a gracious sponsor of the podcast and making this possible, anyone putting a podcast together knows this is a ton of work, but we love it!! Please visit our sponsor site at sotellus.com/Roblyon today and find out about the best review management Platform on the market bar none. I can’t tell you how many jobs we get in a given year and New Jerseys Best but it’s substantial just from Barb reviews that people read about it online. Also be on the lookout for my new book welcome to the review society coming out shortly. Thank you again to Rich Gelinas for his generosity today!
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Episode is Live
Published: May. 20, 2021 @ 3PM Edit
Have You Out Grown Your Current Operating System?? Don't start to Late with Trevor Ewen of The Southport Technology Group!!
Is your company behind the 8 ball when it comes to you operating system. Many successful companies have a number of things in common, and one of the largest is the CRM or operating system that has the most value to you value. If your business is at one million, you most likely don’t need to worry about this right now as you have a ton of other things going on, however if you plan for your company to scale up and do larger amounts of revenue you need something specific and simple to use so your company becomes more streamlined and efficient therefore more profitable. In this episode we discuss the need to be proactive with Trevor Ewin of the Southport Technology Group here in New Jersey. If you truly want to scale and grow your business Trevor can be a great resource to talk to about how to plan for your short and long term growth. You can find out more about Trevor and his firm at stg.software.As always we want to thank our sponsor sotellus.com/Roblyon to test drive the best reputation management software on the planet!!
Always helpful and content drive shows.
Excellent information I can use in my business now, which is awesome
Pretty impressive! Rob seems to make being an entrepreneur so easy. So many helpful tips, hints and great advice! Can’t wait to hear next weeks pod cast !