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In this episode, we chat with Dr. Cyndi Kaye Lambach, College Professor - Information Technology at Waukesha County Technical College about how she’s helping drive a skills revolution, and equipping students for the jobs of today and tomorrow.

Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.com
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Improving Public Sector Customer Experience will focus on how agencies are delivering great customer service and memorable customer experiences. We will cover what is working, what is new and the associated challenges of improving customer experience across the public sector. Delivering great customer service along with seamless customer experiences is paramount. CX needs to be a shared responsibility across the agency with everyone involved in giving citizens the best experience across all touchpoints. Memorable CX and great customer service are intertwined. Although each are different concepts, they work hand in hand when it comes to building brand loyalty.
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Join Irene Vieth and Andy Jordan on this podcast episode as they address the various levers and importance of financial planning. 

Stakeholders must have visibility into their entire portfolio in order to properly address the budgeting needs of their organizations. In conjunction, they must also have reporting and analytics functionality to synthesize and disseminate critical information. 

Listen now to hear from our podcast guest on how organizations can see the full picture of their finances. 
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Our 2023 World Forum conferences and CreatorCon have wrapped up. While I was out, I had the opportunity to speak to a number of terrific people. I invite you to join me as I travel to four cities in four weeks and share their stories. Topics


00:00 Welcome and introduction
01:30 Saaniya Chugh
04:32 Ram Prasath Thirubalan
08:41 Viorica Bolohan
11:40 Jerin Thenayan
14:37 Carleen Carter
18:07 Martin
19:18 Raff
20:34 Shae
22:20 Zina Naghmouchi
29:11 Kopal Garg
34:23 Abey Ahmad

Links


Abey Ahmad
Ram Prasath Thirubalan
Jerin Thenayan
Zina Naghmouchi
Viorica Bolohan
Carleen Carter
Saaniya Chugh
Kopal Garg

Check out the other ServiceNow podcasts.
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Join Irene Vieth and Andy Jordan on this podcast episode as they take a look at the different methodologies for ranking and scoring. 

Organizations must have the ability to use each of the different models in parallel, providing different perspectives on proposed investments and providing a comprehensive modeling approach that helps ensure that the most appropriate investments are approved and funded, giving the portfolio the best possible launch in pursuit of the organization’s goals and objectives.

Listen now to hear from experts on how to select the right priorities in the right way. 
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Join Irene Vieth and Andy Jordan on this podcast episode as they explore how organizations can better manage their people resources. 

Organizations often find themselves with the right number of people but the wrong mix of skills because they only have visibility into resource capacity, not resource capability. 

Listen now to hear about the tools that allow users to view all work across all resources in a single pane to effectively and proactively manage resources across the organization. 
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