27 episodes

ServiceSharp is a podcast about ServiceNow development, implementation, and administration. We will be discussing all things ServiceNow.

This podcast sponsored by the Sharpstone Group (www.sharpstonegroup.com) find out how you can help as well! https://anchor.fm/servicesharp/support
#ServiceNow #Podcast #Developer #Architect
Support this podcast: https://anchor.fm/servicesharp/support

ServiceSharp - a podcast all about ServiceNow Randy Haas and Jason Gibson

    • Technology

ServiceSharp is a podcast about ServiceNow development, implementation, and administration. We will be discussing all things ServiceNow.

This podcast sponsored by the Sharpstone Group (www.sharpstonegroup.com) find out how you can help as well! https://anchor.fm/servicesharp/support
#ServiceNow #Podcast #Developer #Architect
Support this podcast: https://anchor.fm/servicesharp/support

    2x14 Imports

    2x14 Imports

    In this episode of ServiceSharp we take a look at performing imports in ServiceNow.  This episode has a video component on our YouTube channel.  Click here for the video. We  periodically do video versions  - Follow our YouTube Channel!. https://youtu.be/nx69uJmZ3og

    If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com

    If you or your small business requires any assistance during this time please reach out to us.  For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com

    #ServiceNow #careers #CMDB #ITIL #API #integrations #development #training

    Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com.

    Linked In: Randy Haas: www.linkedin.com/in/rghaas

    Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/

    https://www.facebook.com/ServiceSharp-110719033758771/


    ---

    This episode is sponsored by
    · Anchor: The easiest way to make a podcast. https://anchor.fm/app

    Support this podcast: https://anchor.fm/servicesharp/support

    • 57 min
    2x13 Service Mapping

    2x13 Service Mapping

    In this episode of ServiceSharp we welcome David Stefferud (https://www.linkedin.com/in/david-stefferud/), a platform architect to provide expert opinion on service mapping and strategy.  Our discussion begins with service mapping and moves to creating a company culture that will maximize results.  Give us your feedback and suggestions.   We will periodically do some video versions as well - check out the YouTube Channel!.

    https://youtu.be/nx69uJmZ3og

    If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com

    If you or your small business requires any assistance during this time please reach out to us.  For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help.

    www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com

    For leadership, strategy, and employee training contact Stonecutters Leadership.

    www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com

    #ServiceNow #careers #contracting #API #integrations #development #training

    Have a topic you want us to cover send it our way!

    This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com.

    Linked In:

    Randy Haas: www.linkedin.com/in/rghaas

    Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/

    https://www.facebook.com/ServiceSharp-110719033758771/


    ---

    This episode is sponsored by
    · Anchor: The easiest way to make a podcast. https://anchor.fm/app

    Support this podcast: https://anchor.fm/servicesharp/support

    • 1 hr 5 min
    2x12 ServiceNow IT Business Management

    2x12 ServiceNow IT Business Management

    In this episode of ServiceSharp We discuss IT Business Management, we also test out a new format for the show in order to create consistency across episodes we will have regular segments regardless of the main topic.  Give us your feedback and suggestions.   We will periodically do some video versions as well - check out the YouTube Channel!.

    https://youtu.be/nx69uJmZ3og

    If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com

    If you or your small business requires any assistance during this time please reach out to us.  For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help.

    www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com

    For leadership, strategy, and employee training contact Stonecutters Leadership.

    www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com

    #ServiceNow #careers #contracting #API #integrations #development #training

    Have a topic you want us to cover send it our way!

    This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com.

    Linked In:

    Randy Haas: www.linkedin.com/in/rghaas

    Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/

    https://www.facebook.com/ServiceSharp-110719033758771/


    ---

    This episode is sponsored by
    · Anchor: The easiest way to make a podcast. https://anchor.fm/app

    Support this podcast: https://anchor.fm/servicesharp/support

    • 1 hr 4 min
    2x11 IT Service Management (ITSM)

    2x11 IT Service Management (ITSM)

    In this episode of ServiceSharp We discuss IT Service Management, what modules are part of it and how they relate to each other.   Jump in and share your thoughts and questions we would love to find answers them.   We will periodically do some video versions as well - check out the YouTube Channel!.

    https://youtu.be/nx69uJmZ3og

    If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com

    If you or your small business requires any assistance during this time please reach out to us.  For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help.

    www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com

    For leadership, strategy, and employee training contact Stonecutters Leadership.

    www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com

    #ServiceNow #careers #contracting #API #integrations #development #training

    Have a topic you want us to cover send it our way!

    This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com.

    Linked In:

    Randy Haas: www.linkedin.com/in/rghaas

    Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/

    https://www.facebook.com/ServiceSharp-110719033758771/


    ---

    This episode is sponsored by
    · Anchor: The easiest way to make a podcast. https://anchor.fm/app

    Support this podcast: https://anchor.fm/servicesharp/support

    • 1 hr 10 min
    2x10 CMDB Part 3

    2x10 CMDB Part 3

    In this episode of ServiceSharp we invite a new guest, ITIL expert Jeffrey Tefertiller and finish up our three part  conversation on CMDB.  We discuss recovering from a poor implementation or revitalising a poorly managed CMDB as well as some thoughts on what should be measured in a CMDB.

    Reach out to Jeffrey on LinkedIN at https://www.linkedin.com/in/jeffreytefertiller and find out how he can help you build a solid IT practice including disaster recover and business continuity planning.

     CMDB means configuration Management Database - what do we do with it, is it important?  How do we get started?  Jump in and share your thoughts and questions we would love to answers them.   We will periodically do some video versions as well - check out the YouTube Channel!.

    https://youtu.be/nx69uJmZ3og

    If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com

    If you or your small business requires any assistance during this time please reach out to us.  For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help.

    www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com

    For leadership, strategy, and employee training contact Stonecutters Leadership.

    www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com

    #ServiceNow #careers #contracting #API #integrations #development #training

    Have a topic you want us to cover send it our way!

    This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com.

    Linked In:

    Randy Haas: www.linkedin.com/in/rghaas

    Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/

    https://www.facebook.com/ServiceSharp-110719033758771/


    ---

    This episode is sponsored by
    · Anchor: The easiest way to make a podcast. https://anchor.fm/app

    Support this podcast: https://anchor.fm/servicesharp/support

    • 1 hr 13 min
    2 X 9 CMDB Part 2

    2 X 9 CMDB Part 2

    In this episode of ServiceSharp we dive a little bit deeper into our conversation on CMDB, the first half of this episode contains video check it out at https://youtu.be/pSOKEcO5cmk.  CMDB means configuration Management Database - what do we do with it, is it important?  How do we get started?  Jump in and share your thoughts and questions we would love to answers them.   We will periodically do some video versions as well - check out the YouTube Channel!. https://youtu.be/nx69uJmZ3og

     If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com  

    If you or your small business requires any assistance during this time please reach out to us.  For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com

     #ServiceNow #careers #CMDB #ITIL #API #integrations #development #training 

    Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com. 

    Linked In: Randy Haas: www.linkedin.com/in/rghaas

    Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ 

    https://www.facebook.com/ServiceSharp-110719033758771/




    ---

    This episode is sponsored by
    · Anchor: The easiest way to make a podcast. https://anchor.fm/app

    Support this podcast: https://anchor.fm/servicesharp/support

    • 49 min

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