25 min
Shared Success Series - Natalie Fedie, VP, Customer Value, HighRadius Value Builders
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- Management
Should Customer Success be rebranded as Customer Value? There is a growing trend shaping the next wave of customer success strategy that embraces this shift. Innovative customer success teams are working side by side with value realization teams to ensure customers are achieving their desired outcomes and receiving business value. Dave sits down with Natalie Fedie, Vice President of Customer Value at HighRadius to discuss this evolution within her organization.
Should Customer Success be rebranded as Customer Value? There is a growing trend shaping the next wave of customer success strategy that embraces this shift. Innovative customer success teams are working side by side with value realization teams to ensure customers are achieving their desired outcomes and receiving business value. Dave sits down with Natalie Fedie, Vice President of Customer Value at HighRadius to discuss this evolution within her organization.
25 min