100 episodes

Education & Advocacy with small business experts, industry leaders and your host, Alexi Boyd - a voice by Small Business FOR small business in Australia.

Small Biz Matters Alexi Boyd

    • Business

Education & Advocacy with small business experts, industry leaders and your host, Alexi Boyd - a voice by Small Business FOR small business in Australia.

    Reconnecting to global markets - what opportunities await in overseas markets? With special guest Trena Blair, CEO of FD Global Connections

    Reconnecting to global markets - what opportunities await in overseas markets? With special guest Trena Blair, CEO of FD Global Connections

    Small Biz Matters – #208 Providing the small business community with educational content and advocacy since 2014
    with Alexi Boyd, broadcaster, advocate and small business owner.
    Date: 18 May 2021


    We all live, work and spend money in a global economy. E-commerce, virtual assistants, zoom calls & remote working are not new concepts. So what’s stopping you from operating your business globally?


    As a small business we can struggle to see the bigger picture - scaling, growing internationally, a true global business - concepts which can seem out of reach for most of us. But what if this was a real possibility? What if there were government supports in place to help you? You just need the right advice and then you’re ready for global growth.


    Trena Blair from FD Global Connections, is an expert in transitioning businesses of all sizes into having a global presence. She’s going to explain the logistics, the pitfalls involved with setting up globally and some strategies to ensure that you’re prepared and NOT attempting this monumental change to your business all by yourself.


    Welcome to the show Trena.


    Topics we’ll be covering:


    Under what typical circumstances would you consider setting up an office overseas?
    Examples of small businesses who have done just that?

    Expanding on opportunities you may not have here in Australia

    Is there a particular type of small business or sector of the economy which do this better?




    What’s involved in setting up and launching a business in US in particular
    Visas

    Office space

    Restrictions about being an overseas based business?

    Cultural differences?

    Are there restrictions from the Australian side? ATO?




    What about a non-physical presence? Who can you utilise to help you?
    Interim sales professionals and tapping into that process?

    How are they paid - Retainer




    What are some of the pitfalls to setting up a presence overseas?
    Growing too fast

    Typical mistakes you see

    Growing a network

    Webinar - scaling during turbulent times




    Which industries at the moment are seeing growth in global market


    To find out more go to their website: https://www.fdglobal.com.au


    Forbes 2018: "Trena Blair is an expert in expanding businesses from Australia into the U.S., with New York as the entry point."


    Trena is a global citizen, having lived and worked in Australia and the United States of America (New York) during the course of her 20+ year international executive career. During her career, she managed global regions including Asia Pacific and the America’s.


    Trena has extensive expertise in working with organisations in establishing holistic sustainable business models and served for 7 years as a Business Excellence Evaluator for Business Excellence Australia. This led to her passion of working with Australian companies to prepare them for, and launch, in the USA, specialising in New York.


    In addition to her executive responsibilities which included working at a Telco startup, Trena has founded 2 startup's, including an Italian luxury import/wholesale business. In 2014, Trena founded and is CEO of FD Global Connections which works with Australian companies to prepare for and launch their business in the USA, and also USA companies launching in Australia.

    • 33 min
    Equity & Equality. It's time for small business to take the lead With special guest Cathy Ngo, Founder of Keynoteworthy, Equity & Inclusion Changemaker

    Equity & Equality. It's time for small business to take the lead With special guest Cathy Ngo, Founder of Keynoteworthy, Equity & Inclusion Changemaker

    Small Biz Matters – #207 Providing the small business community with educational content and advocacy since 2014
    with Alexi Boyd, broadcaster, advocate and small business owner.
    Date: 11 May 2021


    You couldn’t get more topical than this at the moment. Equality, fairness and equity in the workplace. Our country’s leaders have failed so can the small business community become the leaders in this space and embrace a new philosophy around fair and equitable discussions?


    The reality is many small businesses don’t even know what their obligations are, let alone how to be equitable, fair and equal when engaging with others. Today’s guest might just be able to help us with this. I found her social media presence to be refreshing at a time when I felt only disappointment and dissolution in the way our country was being run. Her thought provoking posts led me to invite her on Small Biz Matters to help us tackle this important topic.


    Cathy is passionate about equity and equality in the speaker space, and was disappointed to find that the traditional speaker agency and bureaus tended to only feature celebrities and professional speakers; the same perspectives but repackaged differently. So she founded Keynoteworthy which aims to see diversity and inclusion on stage, and she joins us today to share her own small business journey and help us to see things differently, or rather, equitably.


    What does it really mean to be to be fair and equitable?

    Why did you decide to become self-employed and start your own business, Keynoteworthy?

    There is a lot of talk about diversity, equity and inclusion. What does it mean? Is it all just corporate-speak?
    Pronouns, how to understand them and what meaning they hold for individuals?




    Why should small businesses think about diversity, equity and inclusion in their business?
    Is it a must as part of your duty of care to your staff?

    What about the speaker’s circuit, and choosing those who speak for your branding?





    To find out more go to their website: https://keynoteworthy.com.au/


    About our Guest:


    Cathy Ngo (pronounced norr) is an entrepreneur, writer, presenter, speaker and who thrives at the intersection of tech, comedy and activism. She’s the founder of Keynoteworthy, a challenger speaker agency and social enterprise focused on bringing diversity and inclusion.


    Cathy has a degree in Business, majoring in Human Resources because she didn’t want to be an accountant, lawyer or doctor. Much to her parent's dismay, they still don’t know what she does for a living.


    She’s spent more than ten years climbing and playing ‘snakes and ladders’ in Australia’s top listed companies before hitting the ‘bamboo ceiling’ several times (it’s like the glass ceiling but thicker). Entrepreneurship has always been in Cathy’s blood from a young age.


    Outside of work, she dabbles in stand-up comedy at random covid-safe bars and restaurants and mainly jokes about being positively discriminated against for being Asian-Australian. She is also an obsessive indoor plant collector and has a hard time trying to keep them alive.


    About Keynoteworthy


    Keynoteworthy solves the problems that events and conference organisers have in finding and booking speakers that reflect the diversity of gender, sexualities, ethnicity and ultimately, perspectives and ideas that event-goers and sponsors are increasingly looking for.

    • 27 min
    Financial gain, minimal pain Navigating the ever shifting sands of small business finance With special guest David Gandolfo, Chair of Advocacy at CAFBA

    Financial gain, minimal pain Navigating the ever shifting sands of small business finance With special guest David Gandolfo, Chair of Advocacy at CAFBA

    Small Biz Matters – #206 Providing the small business community with educational content and advocacy since 2014
    with Alexi Boyd, broadcaster, advocate and small business owner.
    Date: 4 May 2021


    That’s where the brick walls start to pop up.


    In the last 12 months things have changed; lending criteria, requirements for financial fitness, what the banks are looking for and looking at have evolved. The goalposts have shifted. So who can you turn to, to untangle the maze?


    Today we welcome David Gandolfo, Chair of Advocacy at CAFBA Commercial and Asset FInance Brokers Association of Australia to explain what you need to know in regards to changes over the past 12 months, what to expect now in small business lending, and what to do to access funds more efficiently.


    Tell us about CAFBA as a professional association and what you do for your members and the small business community as a whole?

    In your experience How has covid impacted business borrowing over the past 12 months?
    The evolution of small business lending - credit crunch, second tier lending

    The loan deferral scheme & other options





    What can business borrowers do to manage their funding requirements and get better outcomes?
    Tactical tips on preparing your business for accessing funding

    Financials & interims up to date

    Identifiers in place to prove you are who you say you are





    Why is ATO tax debt such an issue?
    Are you up to date with ATO & reporting or not?

    Why is having a loan with the ATO a problem when borrowing?

    What are banks looking at - bank accounts, tax portals, spending patterns, benchmarks for your industry





    How do you see things going forward?
    What’s going to change in the next 12 months for small business’ lending - will there be improvements to lending criteria for small business?





    To find out more go to their website: https://www.linkedin.com/in/david-gandolfo-86736116/


    About our Guest:


    Director of Quantum Business Finance, which arranges Equipment Finance (Lease, Hire Purchase and Chattel Mortgage). Our clients range from small and medium sized businesses through to ASX200 companies and Government authorities, and we assist them to acquire the necessary plant, machinery, motor vehicles, computers etc that are used to run their businesses. Quantum is a broker with a panel of over 25 commercial lenders, from whom we source the best outcome for the customer, and then arrange the approval and documentation through to settlement. Broking firms like Quantum are known for their long-term personal relationship with each customer, which allows us to have "line of sight" and a first-hand understanding of each customer's needs. We are a highly capable business that assists other capable businesses. See www.quantumbusiness.com.au


    Board Patron and Past President of Commercial & Asset Finance Brokers Association of Australia (CAFBA), which is the peak national body of both commercial and equipment finance brokers in Australia. CAFBA is a self-regulating body which enforces stringent education, probity and procedural standards on its members, and advocates for its members and their clients through high-level engagement with regulators and legislators. CAFBA strives for industry excellence through education and scholarship programs, and is heavily engaged with regulators to make the clear distinctions between the very different needs between consumer and commercial borrowers.. See www.cafba.com.au


    Advisor and Former Deputy Chair of the Council of Small Business Australia (COSBOA), which is the country’s peak body exclusively representing the interests of SME businesses. COSBOA has a proud history of strong advocacy on small business issues ranging from taxation and workplace relations, through to competition law and retail tenancy. COSBOA is an association made up of associations whose members are small and privately owned businesses. (e.g. The Pharmacy Guild, Master Grocers, etc) and we are the collective voice exclusively

    • 35 min
    Beyond Blue's New Access for small business owners program. How can it help you? With special guest Tim Hoopmann, Beyond Blue Speaker

    Beyond Blue's New Access for small business owners program. How can it help you? With special guest Tim Hoopmann, Beyond Blue Speaker

    Small Biz Matters – #205 Providing the small business community with educational content and advocacy since 2014
    with Alexi Boyd, broadcaster, advocate and small business owner.
    Date: 27 April 2021


    Small business can be an incredible ride: exhilarating, rewarding, fulfilling, exhausting, challenging, and sometimes depressing. How do you ride the highs and lows without completely burning out? And as a small business owner where can you find the strategies and support you need, particularly when you’re going through those tough times?


     In today’s Small Biz Matters show we’re joined by Tim Hoopmann, Beyond Blue Speaker, who is going to share where you can get help and what to do if you’re in a position to help other small business owners.  NewAccess is a free and confidential mental health program developed by Beyond Blue.  Over six sessions, coaches with a small business background will work with you to overcome difficult issues, providing you with practical skills to manage stress and get you back to feeling like yourself.


    There are some great resources produced by the team at Beyond Blue and Tim, our regular guest on mental health for small business will share his own experiences and how he’s supported others.


    What is New Access for small business owners?

    What can you expect from the programme as a small business person?

    Why has it been set up specifically for small business owners?

    How long has it been available?


    To find out more go to their website: https://www.beyondblue.org.au/get-support/newaccess/newaccess-for-small-business-owners


    PLUS…


    The Australian Small Business and Family Enterprise Ombudsman’s My Business Health web portal - https://www.asbfeo.gov.au/my-business-health/home


    Everymind’s Ahead for Business digital hub - https://www.aheadforbusiness.org.au


    The Support yourself and small businesses: A learning course for business advisers developed by


    Beyond Blue and Xero - https://www.headsup.org.au/training-and-resources/educational-and-training/beyondblue-resources/small-business-advisers


    About our Guest:


    Tim Hoopmann has owned and operated a bookkeeping practice specialising in cloud services for over 10 years. He transformed his business from a desktop and paper based practice to a cloud bookkeeping practice, 100% online and paperless with streamlined and automated processes.                                                                  


    Tim utilised technology to change the way he serviced his customers by moving them online and streamlining their bookkeeping and finance. Showing them how to take back control and sit in the drivers seat of their business thus allowing them the freedom to focus on key revenue generating areas of their business instead of being buried in day to day processes.                      


    Tim is passionate about helping businesses make the transition to being fully automated and cloud based though enabling the power of todays technology. This will allow for greater freedom and the ability to enjoy a powerful work/life balance.


    Tim is a speaker for beyondblue helping to increase the community’s understanding about mental health. He knows the importance of mentally healthy workplaces and shares his experience in how to create an environment that values mental health.

    • 42 min
    What's the age-old problem for small business? It's not cashflow - it's parking! With special guest Michael Doherty , Head of Business Development for Smarter City Solutions

    What's the age-old problem for small business? It's not cashflow - it's parking! With special guest Michael Doherty , Head of Business Development for Smarter City Solutions

    Small Biz Matters – #204 Providing the small business community with educational content and advocacy since 2014
    with Alexi Boyd, broadcaster, advocate and small business owner.
    Date: 20 April 2021


    As councils and governments try to balance the needs of the environment, accessibility, urban infrastructure and private developments, small business can often be left to last in the consultation process.


    But if you’ve ever attended any kind of small business key stakeholders consultation group, a new networking event or even headed to a new venue in an unfamiliar area, you’ll learn that a key issue for small business is parking - and it’s not just about retailers.


    So how does government, enterprise, and small business find the right balance in this important issue that can affect a small business’ livelihood - and make it fair? Well, funnily enough there’s an app for that.


    Michael Doherty, Head of Business Development for Smarter City Solutions joins us to explain that with good research by government departments, a fair consultation process and an enterprising tech solution the balance can be found which supports small business and the entire community in which we operate.


    So why is parking so important to small businesses, particularly retailers?
    It’s all about foot traffic and customer turnover

    It’s not just about the high street or CBD

    g. city of Sydney are trying to remove parking for competing reasons

    Whose responsibility is it to communicate to small business customers

    It’s important this is transparent and clear




    How does technology support reducing traffic commuting issues?
    Adoption of electric & driverless

    Disabled parking




    Selling with Government - what has your experience been of the procurement process
    What top tips would you offer for those interested in selling to government

    Govts not doing their research to find out the different options in the private sector

    Is the solution a multi-app approach - where does that happen elsewhere?
    Which city is the gold standard?








    To find out more go to their website: https://smartercity.com.au/


    About our Guest:


    Michael Doherty - Head of Business Development for Smarter City Solutions


    Michael Doherty has been at the forefront of parking technology for close to a decade, having worked with many of the businesses behind Australia’s leading parking and payment apps and cloud-based permit and compliance technologies. As Head of Business Development for Smarter City Solutions, he oversees the sales and marketing of unique integrated parking solutions for local councils, universities and corporate clients all over Australia.


    Michael was the first employee at Smarter City Solutions when it launched as CellOPark in 2013. He returned to the company in 2020 after several years at parking availability app UbiPark, as well as SenSen Networks, one of the world’s leading AI solutions providers for smart cities and enterprises.


    Multi-disciplined with a solid, 25-year strong track record in information technology, Michael embraces disruptive technology and looks forward to a future where parking permit stickers and coin-fed meters are a thing of the past.

    • 35 min
    The future of Hospitality in Australia? A leaders thoughts on the industry-wide shutdown With guest Shaun de Vries Hospitality Expert & Advocate

    The future of Hospitality in Australia? A leaders thoughts on the industry-wide shutdown With guest Shaun de Vries Hospitality Expert & Advocate

    Small Biz Matters – #203 Providing the small business community with educational content and advocacy since 2014
    with Alexi Boyd, broadcaster, advocate and small business owner.
    Date: 13 April 2021


    It’s been tough for everyone these last 12 months but conceptually, it’s been difficult for those of us who are largely soldiering on to understand what it means, really means, to be shut down. We think of the inconvenience, the hassle of wearing a mask and of course, the hit to the bottom line.


    So what is it really been like when an entire industry, worldwide, is brought to its knees.  Imagine one day you’re open and trading as normal with stock, employees and happy customers, and the next nothing. Zip. Nada. Employees sent home with no wages, stock slowly


    It’s kind of like a really, really, really long blackout with severe consequences for everyone and everything you hold dear.


    So, I thought it would be a good idea to bring into the studio Shaun de Vries, Hospitality Expert & Advocate from Open Pantry to educate us on how Hospitality is faring all those months later and how we might be able to help.


    Let’s take a practical approach and explain to us what it’s been like for the hospitality industry in the last year
    It’s not just about closing your doors and saying no wages to your staff

    Uncertainty means it takes longer for consumers to come back

    Even a short term lockdown can break the business - key dates are really important to these businesses - be conscious of the dates for the industry

    Stock levels - has this changed the way the industry deals with stock suppliers etc? What about the relationships?




    What skills and attributes have you seen from those who have successfully navigated the crisis
    From adversity comes power and it’s Shaun’s belief that Melbourne hospitality will bounce back and be successful

    The movement to online ordering - different verticals

    Back of house operations were really crucial - good management was a real strength

    Time and cash was really necessary to pay for those online platforms

    Putting their head in the sand was never a good idea




    What can the industry learn from this experience
    Be better at planning in terms of crisis - actually have processes in place
    Not having too much stock

    Think less about staffing & recruitment - use tech as an enabler rather than thinking of it another cost




    In what way can small businesses in the hospitality industry support one another and be an advocate for their colleagues?
    Who’s doing that well?








    To find out more go to their websites: Principle of Hospitality- https://www.principleofhospitality.com/


    Open Pantry Consulting - https://www.openpantryconsulting.com/


    About our Guest:


    Shaun, Open Pantry Co’s founder has been an industry leader in Melbourne’s hospitality industry for over 20 years. Shaun has been a venue owner himself, he knows the commitment, effort and experience required to develop a concept into an award-winning, and profitable venture. He also knows how to develop a process to get there that’s enjoyable and rewarding for all involved. 


    Today, Shaun hosts the Principle of Hospitality - The Podcast, an initiative set up in 2018 under the former name of the Open Pantry Podcast, to give hospitality leaders a voice on an international platform. The insights shared by Shaun’s network of hospitality pros have helped thousands of people in the industry. With over 130 episodes so far, Shaun has interviewed big names such food writer Kara Irving, Nick Stone from Bluestone Lane Coffee, Kim Teo from Mr Yum and hospitality expert, Frank Widen.  


    With the support and knowledge of Shaun, his team and Open Pantry Co’s partners, Open Pantry Co. can quickly apply their organisation improvement model to ensure high-quality execution and operation of any food and beverage brand.

    • 32 min

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