SMB Community Podcast Karl W. Palachuk

1.) The MSP Question of The Week 
Should you charge for onsite travel? 
And what's best--Price per seat or per device?  
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2.) Notes on The News 
The FBI is warning consumers against using public phone charging stations in order to avoid exposing their devices to malicious software...
...Apple loses top phonemaker spot to Samsung as iPhone shipments drop!
"Apple's smartphone shipments dropped about 10% in the first quarter of 2024, hurt by intensifying competition by Android smartphone makers aiming for the top spot, data from research firm IDC showed on Sunday."
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Our upcoming events and more:
Register for James’s class at ITSPU!
5W22 – MSP Professional Sales starts April 23rd. Sign up now:
https://www.itspu.com/all-classes/classes/msp-professional-sales-program/
MASTERMIND LIVE – Tampa, FL – April 27-28th
http://bit.ly/kernanmastermind
Use “EARLYBIRD” as the coupon code to save $200!
Catch James at the SMBTechfest!
SMBTechfest – Irvince, CA – May 9-10th
https://www.smbtechfest.com/index.asp
Check out Amy’s weekly newsletter! 
Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news
Kernan Consulting “Weekly Tips”! 
Sign up now: https://kernanconsulting.com/ 
Our Social Links:
https://www.linkedin.com/in/james-kernan-varcoach/
https://www.facebook.com/james.kernan
https://www.facebook.com/karlpalachuk/
https://www.linkedin.com/in/karlpalachuk/
https://www.linkedin.com/in/amybabinchak/
https://www.facebook.com/amy.babinchak/
https://thirdtier.net
https://www.youtube.com/@ThirdTierIT
 
Sponsor Memo: Huntress
ay’s SMB Community Podcast is brought to you by Huntress Managed Security.
Cybersecurity is more than software—it’s also the expertise needed to effectively fight against today’s evolving threat landscape.
Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats.
Huntress’ suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.
While you focus on growing your business, we provide first response to hackers.
Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.
To start a trial today, visit https://huntress.com/karl

Host Karl caught up with Dima Kumets, Principal Product Manager at Huntress Labs focused on their Security Awareness Training product. It was an entertaining interview!
This interview focuses on the Security Awareness Training product, which features a truly engaging way for end users to learn about phishing attacks and other threats that arrive through email. Karl and Dima introduce you do the archvillain Didi and her role in educating clients - without irritating or alienating them!
About Dima Kumets:
Prior to joining Huntress, Dima was the product lead on OpenDNS (acquired by Cisco and now Cisco Umbrella.) He leverages his 20+ years of experience in technology to help partners grow their security practices and better protect the small and medium size businesses we all rely on.
Partners can learn more at https://huntress.com/karl to sign up for a free trial.
And, MSPs can sign up for the "Neighborhood watch" program that gives you free internal use licenses for all products.
Thanks to Huntress for sponsoring this podcast. 
---
Our upcoming events and more:
Register for James’s upcoming class at ITSPU!
5W22 – MSP Professional Sales starts April 23rd. Sign up now:
https://www.itspu.com/all-classes/classes/msp-professional-sales-program/
MASTERMIND LIVE – Tampa, FL – April 27-28th
http://bit.ly/kernanmastermind 
Use “EARLYBIRD” as the coupon code to save $200!
Catch James at the SMBTechfest!
SMBTechfest – Irvince, CA – May 9-10th
 
https://www.smbtechfest.com/index.asp
Check out Amy’s weekly newsletter! 
Sign up now : https://mailchi.mp/thirdtier/small-business-tech-news
Our Social Links:
https://www.linkedin.com/in/james-kernan-varcoach/
https://www.facebook.com/james.kernan
https://www.facebook.com/karlpalachuk/
https://www.linkedin.com/in/karlpalachuk/
https://www.linkedin.com/in/amybabinchak/
https://www.facebook.com/amy.babinchak/
https://thirdtier.net
https://www.youtube.com/@ThirdTierIT
 
Sponsor Memo: Huntress
Today’s SMB Community Podcast is brought to you by Huntress Managed Security.
Cybersecurity is more than software—it’s also the expertise needed to effectively fight against today’s evolving threat landscape.
Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats.
Huntress’ suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.
While you focus on growing your business, we provide first response to hackers.
Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.
To start a trial today, visit https://huntress.com/karl

1.) MSP Question of The Week
Is there an opportunity there for MSPs to resell consulting service around copilot?
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2.) Notes on The News 
Windows features disappearing in 2024: https://www.pcworld.com/article/2285358/10-windows-features-disappear-soon-2024.html
Google looking to purchase Hubspot: https://www.crn.com/news/cloud/google-parent-alphabet-eyes-hubspot-acquisition-report
United States Cyberforce: https://www.fdd.org/analysis/2024/03/25/united-states-cyber-force/
...and more! 
 
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Our upcoming events and more:
Register for James’s upcoming class at ITSPU!
5W22 – MSP Professional Sales starts April 23rd. Sign up now:
https://www.itspu.com/all-classes/classes/msp-professional-sales-program/
MASTERMIND LIVE – Tampa, FL – April 27-28th
http://bit.ly/kernanmastermind 
Use “EARLYBIRD” as the coupon code to save $200!
Catch James at the SMBTechfest!
SMBTechfest - Irvince, CA - May 9-10th
 
https://www.smbtechfest.com/index.asp
Check out Amy's weekly newsletter! 
Sign up now : https://mailchi.mp/thirdtier/small-business-tech-news
Our Social Links:
https://www.linkedin.com/in/james-kernan-varcoach/
https://www.facebook.com/james.kernan
https://www.facebook.com/karlpalachuk/
https://www.linkedin.com/in/karlpalachuk/
https://www.linkedin.com/in/amybabinchak/
https://www.facebook.com/amy.babinchak/
https://thirdtier.net
https://www.youtube.com/@ThirdTierIT
 
Sponsor Memo: Huntress
Today’s SMB Community Podcast is brought to you by Huntress Managed Security.
Cybersecurity is more than software—it’s also the expertise needed to effectively fight against today’s evolving threat landscape.
Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats.
Huntress’ suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.
While you focus on growing your business, we provide first response to hackers.
Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.
To start a trial today, visit https://huntress.com/karl

1.) MSP Question of The Week
Is it worth the time to track MDF/Rebates from your vendors partners if you are a small MSP?
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2.) Notes on The News 
April fool’s joke? Gmail announced 20 years ago today:  https://www.pbs.org/newshour/nation/20-years-ago-people-thought-googles-gmail-launch-was-an-april-fools-day-joke
Microsoft copilot released today: https://techcommunity.microsoft.com/t5/copilot-for-microsoft-365/microsoft-365-copilot-ga-announcement/m-p/3934648
https://www.cnn.com/2024/03/30/tech/att-data-leak/index.html
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3.) Five Minutes with A Smart Person - Tim Fitzpatrick of Rialto Marketing
Check out the preview for our full interview with Tim Fitzpatrick of Rialto Marketing
 
www.RialtoMarketing.com
www.revenueroadblockscorecard.com
https://www.linkedin.com/in/timpfitzpatrick
---
Our upcoming events and more:
Register for James's upcoming class at ITSPU!
5W22 - MSP Professional Sales starts April 23rd. Sign up now:
https://www.itspu.com/all-classes/classes/msp-professional-sales-program/
MASTERMIND LIVE – Tampa, FL – April 27-28th
http://bit.ly/kernanmastermind 
Use “EARLYBIRD” as the coupon code to save $200!
Sign up now : https://mailchi.mp/thirdtier/small-business-tech-news
 
Our Social Links:
https://www.linkedin.com/in/james-kernan-varcoach/
https://www.facebook.com/james.kernan
https://www.facebook.com/karlpalachuk/
https://www.linkedin.com/in/karlpalachuk/
https://www.linkedin.com/in/amybabinchak/
https://www.facebook.com/amy.babinchak/
https://thirdtier.net
https://www.youtube.com/@ThirdTierIT
 
Sponsor Memo: Huntress
Today’s SMB Community Podcast is brought to you by Huntress Managed Security.
Cybersecurity is more than software—it’s also the expertise needed to effectively fight against today’s evolving threat landscape.
Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats.
Huntress’ suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.
While you focus on growing your business, we provide first response to hackers.
Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.
To start a trial today, visit https://huntress.com/karl

Host Amy and James are back! 

1.) MSP Question of The Week:
Should you force remote workers back in to the office?
And do workers prefer weekly, bi-weekly, or monthly payment?
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3.) Notes on The News 
N-able 2024 MSP Challenges and Opps – CEO article:
https://www.channele2e.com/perspective/n-able-ceo-pagliuca-2024-msp-challenges-opportunities
How the top MSP business owners are using AI in their business:
https://www.crn.com/news/managed-services/2024/10-msp-execs-on-how-they-re-using-ai-tools-in-2024
What AI we've been using: https://www.perplexity.ai/
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2.) Five Minutes with A Smart Person - Fernando Leon 
Host James sit down with smart person Fernando Leon, Vice President of Sales/Marketing of Single Point of Contact.
They discuss White Label IT Service platform that helps MSP's scale.
 
Contact:  
sales@singlepointoc.com  
www.singlepointoc.com 
 
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Our upcoming events:
AUSTIN TX – MASTERMIND LIVE (March 28-29th)
http://bit.ly/kernanmastermind
Use “EARLYBIRD” as the coupon code to save $200!
https://kernanconsulting-mastermind.mykajabi.com/mastermind-event
Our Social Links:
https://www.linkedin.com/in/james-kernan-varcoach/
https://www.facebook.com/james.kernan
https://www.facebook.com/karlpalachuk/
https://www.linkedin.com/in/karlpalachuk/
https://www.linkedin.com/in/amybabinchak/
https://www.facebook.com/amy.babinchak/
 
Sponsor Memo: Huntress
Today’s SMB Community Podcast is brought to you by Huntress Managed Security.
Cybersecurity is more than software—it’s also the expertise needed to effectively fight against today’s evolving threat landscape.
Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats.
Huntress’ suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.
While you focus on growing your business, we provide first response to hackers.
Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.
To start a trial today, visit https://huntress.com/karl

We follow Karl Palachuk as he makes his way through Channel Partners Expo 2024! 
 
Thank you to our guests (in order):
Dave Seibert of SMBTechFest 
https://www.linkedin.com/in/daveseibert99
https://www.smbtechfest.com/index.asp
 
Michelle Ragusa McBain of Sonicwall 
https://www.linkedin.com/in/michelleragusamcbain
https://www.sonicwall.com/leadership/michelle-ragusa-mcbain/
 
Mikey Pruitt of DNSFilter
https://www.linkedin.com/in/roadtociso
https://www.dnsfilter.com/
 
Kathleen Martin of  Advancing Leadership Network (ALN) 
https://www.linkedin.com/company/advancing-leadership-network/
 
---
Our upcoming events:
AUSTIN TX – MASTERMIND LIVE (March 28-29th)
http://bit.ly/kernanmastermind
https://kernanconsulting-mastermind.mykajabi.com/mastermind-event
Our Social Links:
https://www.linkedin.com/in/james-kernan-varcoach/
https://www.facebook.com/james.kernan
https://www.facebook.com/karlpalachuk/
https://www.linkedin.com/in/karlpalachuk/
https://www.linkedin.com/in/amybabinchak/
https://www.facebook.com/amy.babinchak/
 
Sponsor Memo: Huntress
Today's SMB Community Podcast is brought to you by Huntress Managed Security.
Cybersecurity is more than software—it’s also the expertise needed to effectively fight against today’s evolving threat landscape.
Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats.
Huntress’ suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.
While you focus on growing your business, we provide first response to hackers.
Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.
To start a trial today, visit https://huntress.com/karl