7 episodes
SOCAP International: Moving at the Speed of Innovation SOCAP International
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- Business
SOCAP’s Moving at the Speed of Innovation Podcast series is a special series designed to address the different issues, perspectives and strategies on how innovation is shaping the customer care industry. Hear from subject matter experts and industry leaders as they discuss game-changing ideas, technologies and solutions that are advancing the customer care industry and challenging companies to stay ahead of the innovation curve.
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Episode 7 – Predicting the Turn
SOCAP CEO Marjorie Bynum chats with Dave Knox, author of Predicting the Turn: The High Stakes Game of Business Between StartUps and Blue Chips. Dave is also a keynote speaker at SOCAP’s Re-Imagine Conference in October. Learn more about the key insights in Dave’s book that also speak to important role of customer care.
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Episode 6 — Digital Assistants
With the rise of intelligent digital assistants, what are the implications in customer care? Tune in to hear Scott Klososky of Future Point of View re-imagine the future of customer care with these up-and-coming artificial intelligence systems.
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Episode 5 – Conscious Capitalism: When Company Culture Drives Innovation
Featured Speaker: Nathan Bobay, Customer Solutions Manager, Delta Faucet Company What is Conscious Capitalism? What traits in a company’s culture allow innovation to thrive? Tune in to this podcast to hear the answers and learn more from Nathan at Moving at the Speed of Innovation: SOCAP’s 2017 Annual Conference.
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Episode 3 – Transformational Technology in Customer Care Delivery
Featured Speaker: Josh Wilke, Director of Marketing, Wilke Global Is the customer care industry ready to embrace the artificial intelligence (AI) revolution? With up-and-coming technologies including chatbots and mobile messaging, learn about the ripple effects it has on the delivery of customer care. Hear from Josh on embracing change in the mobile revolution now and whether or not we are prepared for the artificial intelligence revolution. Learn more in-depth in our technology panels at Moving at the Speed of Innovation: SOCAP’s 2017 Annual Conference.
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Episode 4 – Innovation: The Great Divide
Featured Speaker: Johnny Russo, Associate Vice President of Digital Marketing and Ecommerce, Mark’s How do you drive innovation in your team? Listen to Johnny’s perspective on what innovation means and how he builds trust and empowers his team to take ownership to drive disruptive thinking. Learn more in-person from Johnny as he keynotes at Moving at the Speed of Innovation: SOCAP’s 2017 Annual Conference.
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Episode 2 – How to Tap into the Power of Innovation
Featured Speaker: Tamara Kleinberg, LaunchStreet What is your “Innovator Archetype?” Listen to our latest podcast to learn more about this theory from Tamara Kleinberg, Founder of LaunchStreet and keynote speaker at SOCAP’s upcoming 2017 Moving at the Speed of Innovation Annual Conference. Learn more about the inspiration behind Tamara launching her own company dedicated to helping businesses ignite innovation as well as her thoughts on the innovation potential of today’s customer care industry.