100 episodes

Deliver exceptional customer service on social media, chat, SMS and more when digital customer care expert Frankie Saucier takes you behind the scenes with today's biggest brands and technology executives to reveal the latest in strategy and software. Hear from companies designing and implementing chatbots, artificial intelligence, and so much more.



Proud member of the C-Suite Network. Inspired by Dan Gingiss, Shep Hyken, Frank Eliason, Jay Baer and many others who firmly believe as I do that treating your customers well is just the right thing to do, and here to share strategies that help you do that as efficiently as possible.

Socially Supportive: Customer Care the Social Way C-Suite Radio

    • Business
    • 5.0, 19 Ratings

Deliver exceptional customer service on social media, chat, SMS and more when digital customer care expert Frankie Saucier takes you behind the scenes with today's biggest brands and technology executives to reveal the latest in strategy and software. Hear from companies designing and implementing chatbots, artificial intelligence, and so much more.



Proud member of the C-Suite Network. Inspired by Dan Gingiss, Shep Hyken, Frank Eliason, Jay Baer and many others who firmly believe as I do that treating your customers well is just the right thing to do, and here to share strategies that help you do that as efficiently as possible.

Customer Reviews

5.0 out of 5
19 Ratings

19 Ratings

This Miss Meliss ,

Wealth on info!

This show just taught me everything I needed to know about chatbots in 20 minutes! Frankie is super knowledgeable in customer service and her tips are always ahead of the trends. Highly recommend!

Gisele_Oliveira ,

A+ Show

I love this show. The host is really entertaining. This show became my top show in my podcast list. Keep up the great work.

Story Spectacular ,

Join the Social Pack!

Very excited to have discovered this show! The episodes are short but packed with great info. I just finished the episode about how to respond to Internet Trolls. Really valuable advice:)

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