Software Sandbox - Measure user satisfaction with Apdex

What is Apdex? It is an open standard used to measure user satisfaction using response times of applications and services. Join me as I breakdown what Apdex is and how to measure user satisfaction and convert measurements into insights using the Apex standard.

Software Sandbox episodes are byte-sized episodes focusing on one specific software topic delivered in 20 minutes or less.

Helpful resources:

The Apdex calculation:

Satisfied Count + (Tolerating Count/2) / Total number of requests

*Count in the above calculation is also referred to as “Users”

• Apdex Users Group
• New Relic breaks down Apdex
• FreshPing -  set up monitoring your website Apdex in seconds and for free
• New Relic
• Data Dog
• Splunk
• Log Rocket