Solving for Stress Is Easy. Solving for Service Is Hard.

Most bad processes don’t start with bad intentions — they start with stress. In this episode of the Process Debt Podcast, Chris and Toby unpack why solving for urgency instead of service creates hidden process debt.

From last-minute requests to chaotic delegation, stress-driven decisions feel helpful in the moment but quietly create repeat problems. This conversation explores how calmer systems, clearer handoffs, and service-oriented thinking reduce long-term friction at work.