Solving the Employee Experience Puzzle: How to Measure for Success

How do you define “success” in the world of hybrid work? It’s a question with which more and more organizations have been forced to reckon over the past few years, but arriving at a clear answer can be a challenge thanks to all of the nuance and variables at play. And even once you implement the technology tools needed for a truly thriving hybrid environment, you still need to account for the ultimate variable: the human element.

On this season finale episode of Making Hybrid Work, Matt Eastwood, Senior Vice President at IDC, and Amy Loomis, VP of Research, Future of Work at IDC, speak with Dennis Perpetua, a Distinguished Engineer and Chief Technology Officer for Kyndryl’s Digital Workplace Global Practice. 

Among the important questions they tackle: how do you measure employee experiences holistically, what are the biggest obstacles to a thriving hybrid workforce, which solutions are organizations prioritizing, and what correlations are there between the employee experience and the customer experience? Listen in to give your organization a competitive edge in this new, hybrid reality.

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