48 min

Start Asking “Did I Make You Happy?” w/ Christa Heibel, CH Consulting Group Reimagining The Contact Center - with Marc Bernstein

    • Business

Christa Heibel and Marc Bernstein talked about what contact center managers are getting right in 2021, why leadership should take calls, who owns contact center transformation, and a smarter way to do post-call surveys.



Christa Heibel is the Founder & CEO at CH Consulting Group, customer experience consultants for omni-channel contact centers. She also serves as the Vice Chair and Marketing Chair at Professional Association for Customer Engagement (PACE).








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Send in a voice message: https://anchor.fm/marcbernstein/message

Christa Heibel and Marc Bernstein talked about what contact center managers are getting right in 2021, why leadership should take calls, who owns contact center transformation, and a smarter way to do post-call surveys.



Christa Heibel is the Founder & CEO at CH Consulting Group, customer experience consultants for omni-channel contact centers. She also serves as the Vice Chair and Marketing Chair at Professional Association for Customer Engagement (PACE).








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Send in a voice message: https://anchor.fm/marcbernstein/message

48 min

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