20 min

Stop measuring touchpoints EPS #24 Your CX Energy Boost!

    • Business

Join the Champions League of Customer Experience Transformation! Sign up for weekly inspiration: https://zannavanderaa.com/cxleague/For timestamps see below.Stop measuring touchpoints…? Que?That was the response from several CX colleagues on LinkedIn when I posted the quote that I think we should stop measuring touchpoints and focus on the journey instead.Of course, in 1 post and 1 picture I can not share too many nuances, so I decided to make a podcast to give some context and also ans...

Join the Champions League of Customer Experience Transformation! Sign up for weekly inspiration: https://zannavanderaa.com/cxleague/For timestamps see below.Stop measuring touchpoints…? Que?That was the response from several CX colleagues on LinkedIn when I posted the quote that I think we should stop measuring touchpoints and focus on the journey instead.Of course, in 1 post and 1 picture I can not share too many nuances, so I decided to make a podcast to give some context and also ans...

20 min

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