16 episodes

Join Cleveland Clinic Patient Experience leaders and a diverse group of guests as we delve into the human(e) experience in healthcare. Thought leaders share insight, anecdotes, and perspectives on empathy as a functional concept for Patient Experience leadership, and also just about everything else we do in healthcare- quality, safety, burnout, and engagement leadership.

Studies in Empathy: A Cleveland Clinic Podcast Cleveland Clinic Patient Experience

    • Health & Fitness
    • 4.8 • 21 Ratings

Join Cleveland Clinic Patient Experience leaders and a diverse group of guests as we delve into the human(e) experience in healthcare. Thought leaders share insight, anecdotes, and perspectives on empathy as a functional concept for Patient Experience leadership, and also just about everything else we do in healthcare- quality, safety, burnout, and engagement leadership.

    Dare to Ask, “How Are You Today?”

    Dare to Ask, “How Are You Today?”

    Seeking help is a sign of strength, not a sign of weakness. Yet many are reluctant to seek help in times of grief or hardship. In this episode, Amy Freadling, Ph.D. discusses the importance of caring for healthcare workers, finding meaning in our losses, and rebuilding from within.

    • 37 min
    There’s Something About Osteopaths

    There’s Something About Osteopaths

    Is a DO more inclined to touch a patient than an MD? In this episode, Leonard Calabrese, DO discusses empathy as a measurable and reproducible science. Drawing on his experiences as a physician, researcher, professor, and human being, Calabrese also recounts his personal journey in empathy.

    • 31 min
    Do the H!

    Do the H!

    How can an organization standardize and sustain a culture of empathy from the bedside to the board room? In this episode, Carol Santalucia, the founder of Cleveland Clinic's Communicate with H.E.A.R.T. ® program, reveals the importance of listening to caregivers.

    • 30 min
    Knowing it’s The System and Not The Human

    Knowing it’s The System and Not The Human

    How do you build a culture of consistent performance, decreased suffering, fulfilling the promise to our patients and caregivers? Join us in a conversation with Leslie Jurecko, MD, sharing strategies, behaviors, and processes that create and support a high reliability organization.

    • 42 min
    Beware of Shiny Objects in Patient Experience

    Beware of Shiny Objects in Patient Experience

    How do we filter through the research, publications, and ways to measure value and quality outcomes to assess what indeed is a best practice? Join us with Laura Cooley, Ph.D., in a discussion on how we can prevent getting derailed and focus on effective best practices to create authentic connections.

    • 32 min
    Patients as Partners in Design, Strategy, and Innovation

    Patients as Partners in Design, Strategy, and Innovation

    Are you creating experiences that patients actually value and thrive in? How do we optimize empathy in our culture, structures, and initiatives? Join us as Julie Rish, PhD delves into human-centered design and partnering with patients to better understand the journey and create meaningful experiences.

    • 33 min

Customer Reviews

4.8 out of 5
21 Ratings

21 Ratings

Elll beeee ,

Cleveland Clinic Employee

Hello! I love your podcast! I am trying to further my career at Cleveland clinic especially in the patient experience aspect of it. I just recently received a leadership role on a patient experience committee. I am very excited and I think your podcast will definitely help me with my new leadership role.

shanfranhi15 ,

Easily relatable

I am Cleveland Clinic caregiver. What I like about this podcast is it something you can relate to it personally and professionally. This podcast really allows you to take a step back and analyze those two things to see if they are really aligned with being a kind and empathetic person. The Chaplin’s story brought me to tears and I appreciate her being vulnerable with us. For future podcast I would love to hear from the perspectives from our Evs workers, hucs , nurses etc.! Excited for future episodes.

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