27 episodes

Join Cleveland Clinic Patient Experience leaders and a diverse group of guests as we delve into the human(e) experience in healthcare. Thought leaders share insight, anecdotes, and perspectives on empathy as a functional concept for Patient Experience leadership, and also just about everything else we do in healthcare- quality, safety, burnout, and engagement leadership.

Studies in Empathy: A Cleveland Clinic Podcast Cleveland Clinic Patient Experience

    • Health & Fitness
    • 4.8 • 23 Ratings

Join Cleveland Clinic Patient Experience leaders and a diverse group of guests as we delve into the human(e) experience in healthcare. Thought leaders share insight, anecdotes, and perspectives on empathy as a functional concept for Patient Experience leadership, and also just about everything else we do in healthcare- quality, safety, burnout, and engagement leadership.

    Overcoming Biases in Healthcare with Empathy

    Overcoming Biases in Healthcare with Empathy

    How do healthcare organizations utilize empathy to ensure all patients receive the best care possible without any biases? Listen in as we have this important conversation with Rachel Godsil, distinguished professor of law at Rutgers Law School and co-founder and co-director of the Perception Institute, an institute devoted to creating solutions to reduced discrimination and other harms linked to cultural and social identity differences.

    • 36 min
    Touch Before Technology

    Touch Before Technology

    How do we truly see and serve our patients to magnify their dignity? In this episode, Dr. Wesley Ely shares his passion for treating critically ill patients and his philosophy that we cannot heal patients with technology if we do not first see them for who they are as a human being.

    • 30 min
    Justice for Vulnerable Populations

    Justice for Vulnerable Populations

    Do we care enough about our community to have a conversation about belonging and welcoming? Healthcare systems should be focusing on advancing health equity in their communities. Take a moment and listen to Monica Ramirez, Founder and President of Justice for Migrant Workers, and Steph Bayer give the space to talk about including and reaching out to our vulnerable populations.

    • 24 min
    The Neuroscience of Empathy

    The Neuroscience of Empathy

    Have you been training your empathy lately? Just like our muscles, we can train ourselves to be more empathetic and there is science to prove it. Listen in as we speak with Dr. Helen Riess, the founder and CEO of Empathetics and Psychiatrist at Harvard Medical School and Massachusetts General Hospital, about the neuroscience and benefits of empathy in healthcare.

    • 30 min
    Art is Medicine

    Art is Medicine

    “Hey Alexa, play my favorite song!” You immediately smile and your mood is suddenly lifted. Why is that? Tune in to hear Maria Jukic, a senior director for the Arts & Medicine Institute at the Cleveland Clinic and host, Steph Bayer, explore the science behind the impact art has on our health and wellbeing.

    • 31 min
    It’s Not the Same As It Was

    It’s Not the Same As It Was

    How do healthcare organizations continue to provide the best patient experience with a burned-out and exhausted staff? Do we still expect caregivers to provide the same level of care they did before the COVID pandemic? Join us in this episode with Sven Gierlinger, Chief Experience Officer at Northwell Health, and Rick Evans, Senior Vice President of Patient Services and Chief Experience Officer at New York Presbyterian hospital, as we discuss the hardships and opportunities we have to evolve the way we support caregivers, patients, and patients’ families.

    • 39 min

Customer Reviews

4.8 out of 5
23 Ratings

23 Ratings

Elll beeee ,

Cleveland Clinic Employee

Hello! I love your podcast! I am trying to further my career at Cleveland clinic especially in the patient experience aspect of it. I just recently received a leadership role on a patient experience committee. I am very excited and I think your podcast will definitely help me with my new leadership role.

shanfranhi15 ,

Easily relatable

I am Cleveland Clinic caregiver. What I like about this podcast is it something you can relate to it personally and professionally. This podcast really allows you to take a step back and analyze those two things to see if they are really aligned with being a kind and empathetic person. The Chaplin’s story brought me to tears and I appreciate her being vulnerable with us. For future podcast I would love to hear from the perspectives from our Evs workers, hucs , nurses etc.! Excited for future episodes.

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