12 episodes

A Cleveland Clinic Podcast exploring empathy and patient experience. Join Dr. Adrienne Boissy and a diverse group of guests as we delve into the human(e) experience in healthcare. Thought leaders share insight, anecdotes, and perspectives on empathy as a functional concept for Patient Experience leadership, and also just about everything else we do in healthcare- quality, safety, burnout, and engagement leadership.

Studies in Empathy: A Cleveland Clinic Podcast Cleveland Clinic Patient Experience

    • Health & Fitness
    • 4.7, 18 Ratings

A Cleveland Clinic Podcast exploring empathy and patient experience. Join Dr. Adrienne Boissy and a diverse group of guests as we delve into the human(e) experience in healthcare. Thought leaders share insight, anecdotes, and perspectives on empathy as a functional concept for Patient Experience leadership, and also just about everything else we do in healthcare- quality, safety, burnout, and engagement leadership.

    Beware of Shiny Objects in Patient Experience

    Beware of Shiny Objects in Patient Experience

    How do we filter through the research, publications, and ways to measure value and quality outcomes to assess what indeed is a best practice? Join us with Laura Cooley, Ph.D., in a discussion on how we can prevent getting derailed and focus on effective best practices to create authentic connections.

    • 32 min
    Patients as Partners in Design, Strategy, and Innovation

    Patients as Partners in Design, Strategy, and Innovation

    Are you creating experiences that patients actually value and thrive in? How do we optimize empathy in our culture, structures, and initiatives? Join us as Julie Rish, PhD delves into human-centered design and partnering with patients to better understand the journey and create meaningful experiences.

    • 33 min
    Military vs. Medicine: How Human Skills Contribute to Optimal Performance

    Military vs. Medicine: How Human Skills Contribute to Optimal Performance

    Join us in a dialogue with Geoff Colvin delving into the parallels between healthcare and the military as it relates to having honest conversations and showing empathy, especially when there is a power differential.

    • 29 min
    Are You Asking What Matters Most to Caregivers?

    Are You Asking What Matters Most to Caregivers?

    Can we drive patient experience by focusing on caregiver experience? Join us as we discuss healthy teams, leader behaviors, empathic accountability, and more in a conversation with Linda McHugh, Chief Human Resource Officer at Cleveland Clinic.

    • 31 min
    Becoming a Conduit of a Patient Revolution

    Becoming a Conduit of a Patient Revolution

    Join us in a conversation with Victor Montori, MD, as we explore moving beyond the checkbox to reevaluate our mission and challenge institutions, business processes, and metrics to deliver careful and kind care.

    • 31 min
    It’s not my journey, how to be an effective empathic guide

    It’s not my journey, how to be an effective empathic guide

    How do we move from traumatic loss to well-grieved loss in healthcare? Can we use improv as an effective communication strategy? Join us as we explore those questions, palliative medicine, and more with Katie Neuendorf, MD.

    • 26 min

Customer Reviews

4.7 out of 5
18 Ratings

18 Ratings

Elll beeee ,

Cleveland Clinic Employee

Hello! I love your podcast! I am trying to further my career at Cleveland clinic especially in the patient experience aspect of it. I just recently received a leadership role on a patient experience committee. I am very excited and I think your podcast will definitely help me with my new leadership role.

shanfranhi15 ,

Easily relatable

I am Cleveland Clinic caregiver. What I like about this podcast is it something you can relate to it personally and professionally. This podcast really allows you to take a step back and analyze those two things to see if they are really aligned with being a kind and empathetic person. The Chaplin’s story brought me to tears and I appreciate her being vulnerable with us. For future podcast I would love to hear from the perspectives from our Evs workers, hucs , nurses etc.! Excited for future episodes.

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