Successful Agent Self Scheduling with Precious Bucher from Zappos

Have you ever wanted to enable agent self-scheduling, but are afraid of the process?  Never fear, Precious Bucher from Zappos is here.  Precious covers in detail Zappos' agent scheduling process and how they have significantly reduced attrition in doing so.  Spend some time as Precious also recounts her career and how she came to lead the scheduling team at Zappos.