59 episodes

Tune into Suite Spot, the hotel marketing podcast by Travel Media Group. Twice a month, we’ll zero in on a topic relevant to hoteliers today. Learn about hotel marketing news and expert tips to help your hotel compete online.



Topics we’ll cover include trends in social media, online reviews, and how travelers search for hotels online today to help hoteliers stay on top of industry trends and keep up with the competition. Suite Spot is hosted by Travel Media Group brand ambassador Ryan Embree, who is joined by other experts on all things hotel marketing. Have a question you’d like us to answer on the show or a topic you’d like to hear about? Text or leave us a voicemail at (407) 984-7455. For detailed show notes and transcripts visit http://www.travelmediagroup.com/suitespot/

Suite Spot: A Hotel Marketing Podcast Travel Media Group & Ryan Embree

    • Marketing
    • 5.0 • 14 Ratings

Tune into Suite Spot, the hotel marketing podcast by Travel Media Group. Twice a month, we’ll zero in on a topic relevant to hoteliers today. Learn about hotel marketing news and expert tips to help your hotel compete online.



Topics we’ll cover include trends in social media, online reviews, and how travelers search for hotels online today to help hoteliers stay on top of industry trends and keep up with the competition. Suite Spot is hosted by Travel Media Group brand ambassador Ryan Embree, who is joined by other experts on all things hotel marketing. Have a question you’d like us to answer on the show or a topic you’d like to hear about? Text or leave us a voicemail at (407) 984-7455. For detailed show notes and transcripts visit http://www.travelmediagroup.com/suitespot/

    2020 Skift Global Forum Special Edition

    2020 Skift Global Forum Special Edition

    In this special edition of the Suite Spot, we discuss the recent 2020 Skift Global Forum. Host Ryan Embree had the opportunity to virtually attend the event, which brought together some of the biggest names and brands in the travel industry. In this episode, Ryan shares his five biggest takeaways from the 3-day forum.



    To submit a question for future episodes, call or text (407) 984-7455. For show notes and transcript, visit our blog.

    • 22 min
    Social Media Tips And Tricks

    Social Media Tips And Tricks

    In this episode of the Suite Spot, we talk to Client Success Representative and social media enthusiast Jessica Pickering. Jessica joins host Ryan Embree to share inventive ways to spark creativity and engagement on your hotel’s Social Media.



    To submit a question for future episodes, call or text (407) 984-7455. For show notes and transcript, visit our blog.

    • 23 min
    Multi Property Reporting & Capabilities with TMG's OneView™

    Multi Property Reporting & Capabilities with TMG's OneView™

    This episode of Suite Spot is all about the multi-property functionality of Travel Media Group’s user-generated content management system: TMG OneView®. Host Ryan Embree is joined by VP of Product Development & Technology Jason Lee to review how management groups and multi-property owners are leveraging this tool to streamline and optimize hotel operations.



    To submit a question for future episodes, call or text (407) 984-7455. For show notes and transcript, visit our blog.

    • 22 min
    COVID Hotel Industry Trends With Jan Freitag Pt. II

    COVID Hotel Industry Trends With Jan Freitag Pt. II

    In another special edition of the Suite Spot, Senior Vice President of Lodging Insights at STR, Jan Freitag returns to the podcast for an insightful conversation. Jan and his team at STR are continuing to closely monitor industry data and trends post-COVID-19.



    To submit a question for future episodes, call or text (407) 984-7455. For show notes and transcript, visit our blog.

    • 25 min
    Adapting Your Hotels Website During COVID-19

    Adapting Your Hotels Website During COVID-19

    In this episode of Suite Spot, we talk about the adaptations hoteliers are making to their property websites in the midst of this pandemic. Travel Media Group Senior Website Product Analyst, Stephanie Courtois, joins host Ryan Embree to share how she, alongside the Travel Media Group product team, prepared our hotel partners' websites for COVID-19 and after.



    To submit a question for future episodes, call or text (407) 984-7455. For show notes and transcript, visit our blog.

    • 17 min
    The Changing Traveler Experience: 2019 vs 2020

    The Changing Traveler Experience: 2019 vs 2020

    In this episode of Suite Spot, Ryan Embree reflects on some of the post-pandemic effects of our everyday lives when it comes to travel. Ryan recounts the significant changes to the traveler experience of a hotel stay in summer 2019 versus summer 2020. He talks about how hoteliers have adapted their websites, social media, and online reputation to meet the needs and expectations of travelers in the midst of a global pandemic.







    Learn about various guest touchpoints like check-in and check out and how they have been impacted by COVID-19. This episode provides perspective on all that has changed in the past several months while appreciating those things that within the hotel experience have stayed the same.



    If you have any questions or need assistance during this time please feel free to reach out to us by either calling or texting us at 407-984-7455 or email us at info@travelmediagroup.com.



    Suite Spot Podcast · 54 - The Changing Traveler Experience: 2019 vs 2020



    Episode Transcript

    Our podcast is produced as an audio resource. Transcripts are generated using speech recognition software and human editing and may contain errors. Before republishing quotes, we ask that you reference the audio.



    Ryan Embree:

    Welcome to Suite Spot where hoteliers check in and we check out what's trending in hotel marketing. I'm your host, Ryan Embree. Hello everyone, welcome to another episode of the Suite Spot. This is your host, Ryan Embree. Thank you all for listening today. You've heard us talk about over the past couple of podcast episodes about the new normal. You've probably read articles about it, you've heard industry experts talk about, what can travelers expect in this new normal? What is our world going to look like in this new normal, after the pandemic? And as we start to see recovery that new normal is going to drop that "new" part and it's just going to become normal for us. And I think one of the best ways to reflect on this "new normal" is to really take a look at where we've come from. It's been a very, very long, but also short four months into this pandemic. So what we're going to do on today's episode - and this might sting for a couple hoteliers out there - but I think it's important to do, is really walk through the entire traveler's journey and experience and compare summer 2020 to summer 2019, so just one year ago.



    Ryan Embree:

    I challenge you to kind of listen for all of the changes, because day to day, as we're kind of living and going through the operations, we might not see as many changes as we notice when we reflect back on just one year ago. So let's go ahead and get started. And we're going to start where a lot of travelers start, in that traveler's journey, the way that travelers and guests are looking to book and make a purchase decision, when it comes about a hotel stay. Now in summer 2019, as hoteliers we were excited, the summer, you've got the kids out of school, this means family vacations, this is our busiest time of year. We're expecting all ages to be traveling, so maybe some older generations, as well as younger and families. Events that were going on, that we paid very, very close attention to summer events, whether that be concerts, sporting events, conventions, our travel was coming from all over the world, really nationwide travel and people were flying and we had our typical walk-ins people that would go ahead and just walk through our door, kind of check what our rates were for the night without maybe doing that much research, but we were still getting those travelers.



    Ryan Embree:

    We fast forward to 2020. You know, all of a sudden our travelers are going to be skewed a little bit younger. We've talked about this as we start to recover those younger travelers are going to be the first ones to feel more comfortable and safe starting to get into the travel ...

    • 15 min

Customer Reviews

5.0 out of 5
14 Ratings

14 Ratings

EJRago ,

Excellent education insight from Hospitality thought-leaders

This Podcast is remarkably on point with what’s happening RIGHT NOW in the world of hospitality. If you’re looking for relevant updates and recommendations, it’s a must-listen experience.

Priscilla Osorio ,

Very Resourceful Hotel Marketing News + Tips

This podcast goes wonderfully in-depth on how to target and attract clients to one’s hotel. Great content!

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