The Supportive Podcast

Help Scout
  • 5,0 (3)
  • МЕНЕДЖМЕНТ
  • ЕЖЕМЕСЯЧНО
The Supportive Podcast

Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).

Выпуски

  1. Patto Presents - Epochal Growth - Customer Centricity Through Journey Mapping

    24 ОКТ. · БОНУСНЫЙ КОНТЕНТ

    Patto Presents - Epochal Growth - Customer Centricity Through Journey Mapping

    Mat shares a special crossover: Episode 6 of Epochal Growth with host Sarah Caminiti interviewing Ben McCormack, a customer experience expert, who discusses the importance of customer journey mapping in fostering customer-centricity within organizations. Huge thanks to Sarah for sharing her interview with us. To hear more from Sarah on Epochal Growth, visit https://www.epochaloperations.com/epochal-growth

    55 мин.

  2. 9 ОКТ. · БОНУСНЫЙ КОНТЕНТ

    Supportive Shorts — My First Customer Service Job

    Mat describes his first customer service experience working as a paper boy. What was yours? Email thesupportive@helpscout.com to let us know.

    3 мин.
  3. Episode 5 - Escape the Queue

    23 СЕНТ.

    Episode 5 - Escape the Queue

    Mat chats with Elyse Mankin, experienced support leader and former headband girl to talk about her experiences moving from frontline support into a leadership role. See https://www.helpscout.com/resources/supportive-podcast/S1E5/ for more.

    33 мин.
  4. Episode 4 - Greatest Mistakes in Customer Service History

    29 АВГ.

    Episode 4 - Greatest Mistakes in Customer Service History

    In this episode, Mat shares stories and lessons from six examples of customer service fails throughout history — from poor quality trade goods in ancient Mesopotamia to spectacularly bad motel service in present-day Australia. For more information on all of these incidents, a full transcript, and further reading, visit https://www.helpscout.com/resources/supportive-podcast/S1E4/

    19 мин.

  5. 15 АВГ. · БОНУСНЫЙ КОНТЕНТ

    Supportive Shorts - Time is Money

    Mat explores the recent Biden/Harris announcement of a "Time is Money" crackdown on customer hostile business practices.

    4 мин.
  6. Episode 3 - Secrets of A Product Manager

    25 ИЮЛ.

    Episode 3 - Secrets of A Product Manager

    Ben Henderson — product manager, former DJ, and boot Tetris expert — chats with Mat about his role and how customer support leaders can most effectively make their case for product changes and fixes. Plus, an Aussie slang challenge! For show notes, relevant links, further reading, and a full transcript visit: https://helpscout.com/resources/supportive-podcast/S1E3/

    25 мин.

  7. 27 ИЮН. · БОНУСНОЕ ВИДЕО

    Supportive Shorts - We (May) Need Another Hero

    Mat reveals that Aussies love Tina Turner, but thinks customer support teams may soon need another hero.

    5 мин.
  8. Episode 2: Self-Service is the Future of Online Support

    18 ИЮН.

    Episode 2: Self-Service is the Future of Online Support

    Self-service technology, through AI, is the future of online support.

    17 мин.

  9. 11 ИЮН. · БОНУСНЫЙ КОНТЕНТ

    Supportive Shorts - The AI-First Bandwagon

    In this in-between non-episode, Mat talks about why Help Scout is not an AI-first company.

    4 мин.
  10. Episode 1: AI and the Future of Support Teams

    2 МАЯ

    Episode 1: AI and the Future of Support Teams

    AI and the future of support teams, 3 truly terrible predictions, several action items for support leaders, and Shawna explains the Rule of 40. For notes, links, and a full transcript: https://www.helpscout.com/resources/supportive-podcast/S1E1/ Please send feedback to yourfriends@helpscout.com

    17 мин.
  11. Welcome to The Supportive!

    ТРЕЙЛЕР СЕРИИ 1

    Welcome to The Supportive!

    To deliver consistently great customer experiences takes good leaders making customer-centric decisions all the way down. There just aren’t enough of those leaders out there. We need more of them, a lot more. The good news is, we can make more, and that's what this podcast is for. In this trailer, meet your host, Help Scout's Mat Patterson, and learn a little more about what is coming up. For more information visit: https://helpscout.com/resources/supportive-podcast

    1 мин.

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Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).

Информация

  • Автор
    Help Scout
  • Годы выхода
    2 тыс.
  • Выпуски
    11
  • Ограничения
    Без ненормативной лексики
  • Авторские права
    © 2024
  • Сайт подкаста
    The Supportive Podcast

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