UK Consult Granicus

In this very special episode, we are delighted to be joined by the one and only Mark Hynes, Chief Executive Officer at Granicus, alongside our marvellous hosts, Karen Steel, Customer Success Manager, and Jonathan Bradley, GXG UK Business and Practice Lead.

Throughout this conversation we dive deep into Granicus’ mission of creating better experiences and outcomes for our customers and their communities, using modern technologies for social good, and WHY we are striving for this

Welcome to “The UK Consult,”



Our occasional ramble through all things public engagement and citizen experience in the UK, along with special guests and lovely examples of online citizen participation and digital transformation from around the world!

In this episode, we are thrilled to be joined by Sophie Harris-Edmond, Senior Experience Consultant at Granicus Experience Group (GXG), alongside our hosts, Karen Steel, Customer Success Manager, and Jonathan Bradley, Head of Business and Practice at GXG.

We delve into what the GXG actually is and what the team gets up to, from communications projects to website re-designs and service design. Sophie explains the benefits of having consultants who understand not only the technology but how the public sector works day in, and day out.

During our chat, we delve into a new type of consultation that focuses on design thinking and putting the stakeholder at the centre of your planning. We discuss:

What sort of projects GXG works on.

What Sophie’s passion—design thinking—means to her and how it has an impact in the public sector.

The importance of having a clear understanding of what the end user wants, alongside building the tech.

Post-it note heaven leading up to those “a-ha!” moments.

A new communications strategy for the World Trade Centre.

Service design in Mid-Devon Council... what do the services currently look like and what do we need them to look like?

The importance of sharing expertise and knowledge to create recipes for service success.

The GXG methodology: What are the client's priorities and how do they make it happen?

The power of user research.

A four-step process: goals, user, journey, content.

Top tips for people embarking on their service design journey.

All this in one episode! Grab a cake and a coffee and take your time with this epic episode of service design goodness and consultation across the globe.

Until next time!

Fraser Macdonald, Strategic Consultation Lead at Transport for London tells us all about TFL's successes since implementing EngagememtHQ platform.

The UK Consult - Episode 41 by Granicus

In this episode, we are delighted to have Louise Darby from Leeds Federated Housing Association and Paul Nettleton from Catalyst Housing, as our special guests. We discuss the importance of resident and stakeholder engagement as a means of addressing the need for greater transparency and accountability in the housing sector (and beyond).

The UK Consult Episode 39 by Granicus