Welcome to Talk Time with MaxContact, the podcast where we talk about the latest contact center and customer experience industry news and insights. Join us as we welcome industry experts, discuss actionable strategies you can apply to your business and help professionals like you on your path to long term career progression and success.
Scaling Up Customer Experience and Ensuring Customer Excellence with Muhammad Safdar
Muhammad Safdar, Head of Customer Excellence at Prime Secure +, joins Sean McIver to give actionable insights on how brands can improve customer experience and ensure customer excellence.
Reaching Customer Service Excellence with James Vukashin
James Vukashin, National Director of Contact Centres at Veezu, joins Sean McIver to share his perspective on why people need to come first to ensure best-in-class service, the importance of supporting hyper-local communities, and how to transform customers into brand advocates.
CX Plus EX: The Golden Formula for a Thriving Customer Experience with Natalie Calvert
Natalie Calvert, a Customer Experience and Employee Experience Executive Coach, joins Sean McIver to share her approach to balancing customer experience (CX) and employee experience (EX) and what contact centre leaders should focus on to improve both CX and EX.
What Makes an Outstanding Customer Journey with Marianne Withers, Founder & CEO of The Verity Centre
Marianne Withers, Founder and CEO of The Verity Centre, joins Sean McIver to share the differences between mediocre and excellent customer journeys and what it takes to deliver a fantastic customer experience.
How Contact Centres Can DO & BE Better with Garry Gormley, Founder & CEO of FAB Outsourced Solutions
Garry Gormley, Founder and CEO of FAB Outsourced Solutions, joins Sean McIver to discuss technological and process opportunities contact centres could seize to enhance customer experience and the work lives of agents'.