1 - Telco Compliance with Sussana Gosios Emersion On Air

Stevana and Jesse are joined by Sussana Gosios, Customer Experience Manager at Emersion, to discuss all things telco compliance in Australia.



Topics covered:


Who needs to comply with telco compliance laws.
How to stay up to date with changing telco compliance laws.
The biggest pitfalls organisations can run into.
How to stay compliant with telecommunications laws at your own organisation.
Businesses to partner with to ensure you stay compliant.
Features of Emersion that help our customers with telco compliance.
Resources for learning more.

Learn more about Emersion

Emersion Telco Compliance Webinar



Telco compliance resources

ACMA 2021-2022 Compliance Priorities – E.g. Protecting vulnerable telco customers and Telco Complaints Handling

Office of the Australian Information Commissioner – The Privacy Act

Australian Consumer Law – Resources and Guides

The Telecommunications Act of 1997

ACMA 2021-2022 Corporate Plan on a Page

The Personal Property Securities Acts Impact on Technology and Telecommunications Businesses

Telecommunications Consumer Protections (TCP) Code

ACMA – The Integrated Public Number Database (IPND)

Emergency Call Standards Requirements – Explanatory Statement

ACMA – Porting a Customer’s Phone Number

ACMA – Register of Telco industry codes and standards

ACMA – NBN Services rules for telcos

ACMA – Information NBN telcos must give you