Test of Thyme Marcus & Jamie Guiliano

Welcome to Episode 20 of "Test of Thyme" podcast! In this episode, your hosts Jamie and Marcus dive deep into the important topic of finding the elusive balance between work and family. Starting off in the restaurant industry, Jamie and Marcus experienced the challenges of juggling their professional and personal lives. However, as they progressed in their careers, they discovered valuable insights and strategies that helped them prioritize family events and create a more harmonious work-life integration. Join us as Jamie and Marcus open up about their own journeys and share their secrets on how they managed to maintain a thriving restaurant business even when they couldn't be physically present. Discover the tips and tricks that have stood the test of time and allowed them to find success both at work and within their families. If you're looking for inspiration, practical advice, and real-life stories on achieving work-life balance, this episode is a must-listen. Tune in now and be a part of this engaging conversation on "Test of Thyme"!

In episode 19 of "Test of Thyme," we delve into the captivating world of the restaurant industry and explore the true value of relationships. Join us as we uncover the importance of building genuine friendships and trust with our producers, highlighting the stark contrast to supporting companies that rely on monetary incentives to gain business.
In this eye-opening episode, we shed light on the unethical practices employed by certain big companies that resort to bribery in order to secure deals with restaurants. We delve into the impact of these actions on the integrity of the industry, as well as the negative consequences they have on the overall dining experience.
 
Through insightful interviews with restaurant owners, chefs, and industry experts, we explore the immense value that lies in fostering genuine connections. Discover how building strong relationships with local producers and suppliers not only ensures the highest quality ingredients but also strengthens the bond between the restaurant and its community.
 
We invite you to join us on this thought-provoking journey as we unveil the hidden stories behind the scenes of the restaurant industry. Gain a deeper understanding of the power of authentic relationships, and learn how supporting restaurants that prioritize ethical practices and community engagement can make a positive impact on the dining landscape.
 
Tune in to episode 19 of "Test of Thyme" and uncover the secrets, challenges, and triumphs that shape the vibrant world of restaurants and the significance of genuine relationships within it. Don't miss this captivating exploration of the real value of relationships in the restaurant industry.

In episode 18 of Test of Thyme, Jamie takes a reflective journey through the past 20 years of her career in the restaurant industry. Throughout her experiences, she has gained valuable lessons in emotional intelligence and its impact on staffing, communication, and overall restaurant operations. As she shares her insights, Jamie dives deep into the importance of understanding emotions and how they can be used to build stronger teams, create better communication, and improve customer experiences. She provides practical examples of how emotional intelligence has helped her in staffing decisions, leading to more productive and motivated team members. This episode is a must-listen for anyone in the restaurant industry looking to improve their leadership skills and create a positive work environment. Join Jamie as she shares her journey and the valuable lessons she has learned along the way.

Welcome to episode 17 of the Test of Thyme podcast! Today's topic is one that many in the hospitality industry can relate to: when the guest isn't right. We've all encountered difficult customers, but how do we handle these situations while keeping our staff's well-being in mind? In this episode, we'll share some stories and our formula for dealing with guests that aren't right. Listen in, but beware - these tips should be practiced with extreme caution! Above all, we believe it's crucial to stand up for our staff and ensure that customers treat them fairly and with respect. Tune in for valuable insights and strategies for handling challenging guests in the hospitality industry.

In episode 16 of Test of Thyme podcast, we're tackling the controversial topic of standing out in the restaurant industry. Are you just another generic eatery offering the same food and drinks as everyone else? Discover how serving unique wines, beers and spirits can bring in more profits, and how to leverage the expertise of a sales rep if you're unsure where to start. Join us for valuable insights into making your establishment stand out and achieve greater success.

In episode 15, get ready for an insightful discussion on the fundamental differences between hospitality and customer service. While customer service is primarily focused on addressing customer needs and resolving issues, hospitality revolves around creating an inviting and comfortable atmosphere for guests. Whether you're working in a restaurant, hotel or any customer-facing industry, honing your hospitality and customer service skills can make a significant impact on your customers' experience. Join us as we explore the nuances between these two concepts and provide tips on how you can develop and refine your own hospitality and customer service abilities. Don't miss out on this episode packed with valuable insights and strategies!