37 episodes

Join Jerry Cuomo, IBM Fellow & VP of Technology, as he leads you through the fascinating world of Enterprise Automation. In each episode, Jerry is joined by a subject matter expert on a particular facet of automation, and together, they take an artistic deep dive into where we are and what the future might hold.

The Art of Automation Jerry Cuomo

    • Technology
    • 5.0 • 7 Ratings

Join Jerry Cuomo, IBM Fellow & VP of Technology, as he leads you through the fascinating world of Enterprise Automation. In each episode, Jerry is joined by a subject matter expert on a particular facet of automation, and together, they take an artistic deep dive into where we are and what the future might hold.

    Drive Thru Automation

    Drive Thru Automation

    Host Jerry Cuomo kicks off Season 3 with an exciting behind the scenes look at how AI & automation technology are transforming how orders are taken at drive thru restaurants. "I make computers speak" is the calling card of guest Brian Langner. Brian and Jerry discuss the challenges and rewards associated with conversational AI. Brian adds to his calling card, "however, the harder part is getting them to listen."
    Brian, who currently leads AI Research and Projects for Watson Orders, highlights his journey from university studies in AI, to Silicon Valley startup ToyTalk, then being acquired by McDonald's, and now at IBM with their acquisition of McD Tech Labs.
    Brian and the Watson Orders team are developing and testing Automated Order Taking (AOT) technology in restaurants showing substantial benefits to customers and the restaurant crew experience. Brian further explains how AI and natural language processing will help scale the AOT technology across markets and tackle integrations including additional languages, dialects and menu variations.

    Connect with Jerry on LinkedIn here. And Jerry’s Digital Twin (DJ) here.  
    Also buy the Paperback of Art of Automation here (Royalties are donated to the American Cancer Society).
    Buy a signed copy of Paperback Book here.

    • 15 min
    What is "Mind the Gap" with Adolfo Rodriguez

    What is "Mind the Gap" with Adolfo Rodriguez

    Beyond AI and Automation, Jerry Cuomo and Adolfo Rodriguez share another interest, music. They are both founding members of the rock and roll band, Mind the Gap - who play music to have fun while raising money to benefit charity. To date, Mind the Gap has raised closed to $250,000 for over 15 different charities.

    In this bonus episode, Jerry and Adolfo shoot the breeze about the band, how it started, what instruments they play, discuss their original songs, and share the date of their next gig (July 28, 2022 in Raleigh).

    You might also enjoy this funny Mock-u-mentry on Mind the Gap, that was done for a conference by IBM Marketing and the music company, BMI.  Give that a try, we suspect you’ll enjoy it.

    IBM & BMI presents Mind the Gap - Behind the Music

    Here is another link where you can listen to some of Mind the Gaps original music;

    • 5 min
    Advanced AUTO-mation with Adolfo Rodriguez

    Advanced AUTO-mation with Adolfo Rodriguez

    Automation in the auto-parts industry is the topic of this episode where Jerry is joined by Adolfo Rodriguez the SVP of Technology Transformation at Advance Auto Parts - a leading automotive aftermarket parts provider that serves both professional installer and do-it-yourself customers.

    They discuss how modern AI and automation technology helps optimize the relationship between 1,000,000 auto-parts and the 200,000 vehicles that they service. Adolfo shares the story of the transformation of an auto-part company to a technology company.

    Adolfo also covers how Advance created and employees a customer support bot that is versed in answering questions relating to car parts, warranties and much more.  The bot can cover 25% of all questions thrown its way… very impressive.

    Bonus… Beyond AI and Automation, Jerry and Adolfo hint at the fact that they have been in the same rock and roll band for the past 12+ year… and have recorded a bonus episode on what it means to “Mind the Gap”.

    Connect with Jerry on LinkedIn here. And Jerry’s Digital Twin (DJ) here.

    Also buy the Paperback of Art of Automation here.

    Buy a signed copy of Paperback Book here.

    • 16 min
    Conversational AI with Andrew Freed

    Conversational AI with Andrew Freed

    Conversational AI is the topic of this episode where Jerry is joined by Andrew Freed, author of Conversational AI –Chatbots that work.

    Today’s chatbots have come a long way. They can handle complex requirements of larger organizations like banks, insurance companies and telcos… Specifically today’s chatbots are now AI-powered. This enhances their ability to understand human language and perform more complex tasks and transactions. In relation to chatbots, this branch of artificial intelligence is called conversational AI.

    During the episode you will hear Andrew and Jerry discuss the art of designing, developing, and deploying human-like AI solutions that chat with your customers, solve their problems, and streamline your support services.
     
    Connect with Jerry on LinkedIn here. And Jerry’s Digital Twin (DJ) here.  
     
    Here is a link to Andrew’s book – Conversational AI: Chatbots that work. With Discount code: FREEDPC

    Also buy the Paperback of Art of Automation here.
    Buy a signed copy of Paperback Book here.
    Royalties from Art of Automation book are donated to the American Cancer Society.

    • 12 min
    Automation in Advertising with David Mitchell

    Automation in Advertising with David Mitchell

    Automation in the Advertising Industry is the topic of this episode where Jerry is joined by David Mitchell, the CTO at VMLY&R - A global brand and customer experience agency.

    They discuss how modern AI and automation technology has been the tool of choice of today’s leading advertising agencies.  David shares a cool and inspiring example of something he calls the Laugh Tracker with Tennessee Tourism.

    A key word that you will hear repeated during the episode is context. Once established, understanding the context in which the user is visiting your web site, gives you an opportunity to delight the users with Authentic, and Personalized ad campaign.

    The ad agency world makes its mark on creativity.  And as you will hear David has an abundance of creativity that accompanies his engaging personality. 

    Connect with Jerry on LinkedIn here. And Jerry’s Digital Twin (DJ) here. 

    Here is a link to David’s Journey Driven Development Book on Github.

    Buy Paperback Book with discount code, mentioned in this episode here.

    Buy a signed copy of Paperback Book here.

    • 15 min
    Modernize with Automation with Dr. Maja Vukovic

    Modernize with Automation with Dr. Maja Vukovic

    Discover how AI-powered automation can guide an enterprise to Modernize their applications and data .  Jerry is joined by Dr. Maja Vukovic, an IBM Fellow who leads AI for Application Modernization at IBM.  Maja and her team at IBM Research are world renown for the work that they have done in the area of “modernization to cloud” including building advanced AI-powered automation tools, like Mono2Micro.

    According to a report published by the Cloud Security Alliance, the average enterprise has 464 custom applications deployed today.  Even the smallest size organizations, those with 1 to 1000 employees had an average of 22 custom applications.  Largest orgs have 1000s of applications. 1000s!

    Think about all the many technology advancements that have taken place since and the new security risks that we weren’t aware of when our apps were originally design. But perhaps more profound, think about how much business has changed during this period of time…  Are your applications reflecting the changing times?  Listen in to this episode to learn more!

    Referenced links:
    IBM Mono2Micro
    Scientific Advantage with IBM Research & Consulting
    Konveyor Project
    ART OF AUTOMATION BOOK - DONATE HERE!

    • 17 min

Customer Reviews

5.0 out of 5
7 Ratings

7 Ratings

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