5 episodes
The Art Of Hospitality The Business Blacksmith
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- Business
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5.0 • 10 Ratings
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Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry.
Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation.
We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences.
So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digital strategies, you're in the right place. Join us as we redefine what it means to excel in the vacation rental industry.
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Hospitality Is Life: How To Over-Deliver On Experience On The Small Things (With John Paladino)
In this episode, we interview with John Paladino from Small Batch Hats (our proud hat builder) and Milestone Meetings.
Enjoy!
⭐️ Links & Show Notes
Adam NorkoScott FasanoConrad O'ConnellSmall Batch HatsJohn PaladinoMilestone Meetings -
Technology In Our Industry Is Not JUST About Software: Here Is Why (With Nils Erik Mattisson)
In this episode, we interview Nils Erik Mattisson from Minut on hardware, safety, the Airbnb camera ban, his history at Apple and a lot more.
Enjoy!
⭐️ Links & Show Notes
Adam NorkoScott FasanoConrad O'ConnellMinutNils Erik Mattisson -
If Data Is Gold, Does That Make This Man The "Vacation Rental King Midas"? (With Jamie Lane)
In this episode, we interview Data King Jamie Lane on Airdna's approach, regulation, the 'truth', going viral, facts over fiction and even more.
Enjoy!
⭐️ Links & Show Notes
Adam NorkoScott FasanoConrad O'ConnellJamie LaneAirdna2024 Outlook ReportBest Places to Invest in 2024January Monthly Review -
The Vacation Rental Industry's Massive Inflection Point Happening Now (With Ashley Ching)
In this episode, we interview Ashley Ching of Inhaven on standards, growth, what the key elements (bed/bath/kitchen) in a vacation rental are doing well vs doing poorly, scaling and more.
Enjoy!
⭐️ Links & Show Notes
Adam NorkoScott FasanoConrad O'ConnellAshley ChingInhaven -
Making Vacation Rentals Even More Accessible To ALL People Is Good Business (With Adam Probolsky & Lorraine Woodward)
In this episode, we interview people who are aiming to make the world a better place for all who travel - including those that may have more specific requirements in the design of a vacation rental due to a physical, cognitive or other condition.
Enjoy!
⭐️ Links & Show Notes
Adam NorkoScott FasanoConrad O'ConnellLorraine (Berry) Woodward
Customer Reviews
Deeper content and story lines
These three guys have crafted a podcast with meaningful conversations that truly address the heart of hospitality. I guess if you look at the science and art of a craft, I’ve always swayed to the art side which is what Scott, Adam and Conrad have done with their guests. The conversations flow naturally and the episodes organically evolve and lead naturally to the next guest. I don’t think you could craft a better sequence but it simply happens because these three guide a conversation and provide an opportunity to hear a better story that we’ve the ones we’ve already heard. It’s new and fresh and extremely human. I was honored after listening to dozens of episodes to be asked to join them in a podcast, and as a guest the experience was as genuine as I would have expected. I always look forward to these dropping every Wednesday.
Perfect mix of talent
These guys come from different perspectives to bring out the best chat with their guests. Informative and fun!
Hospitality Focused
Great topics, great guests. Very well done.
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