The BHPH Morning Show Jim & Michelle Rhoads

Negative reviews are bound to occur. Nature of the used car business, right? But how can dealers and team members best respond to achieve the most goodwill and PR possible? On this White Hat Wednesday, Georgia dealer Jack Carter joins to discuss what we view as his "winning" approach.

Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! 

We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.

By definition, a deficient balance is the portion of a repo customer's account that remains unpaid after repo proceeds have been applied. The options that dealer-creditors will have in pursuing the unpaid balance will vary by state. In this Monday broadcast, we'll talk through those options as well as the ethics involved. Where we stand ethically may surprises a few ...

Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! 

We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.

Folks sometimes ask for a "blueprint" or "recipe" when it comes to BHPH/LHPH business models. There are two main types of structure that would be part of any approach that we'd be recommending. In this Friday broadcast, we'll dig into one of the two and share what there is to know about deal structure in Buy Here Pay Here and Lease Here Pay Here.

Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! 

We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.

What traits and characteristics work best in BHPH & LHPH sales? Can experienced "car people" from a retail or franchise background make the transition? Join this White Hat Wednesday episode to hear Brent Carmichael's take. As a 20-group moderator with 15+ years with NCM Associates, he's been there and done that.

Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! 

We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.

No doubt, the customers will ask for "something reliable." How do we answer? Is reliability something we can and should promise on higher-mile vehicles? In this Monday broadcast, we'll break down the price we sometimes pay in Buy Here Pay Here for outright overselling or by simply inferring some level of dependability.

Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! 

We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.

Let's get real with the math and play with some pie charts. How much take-home pay is enough to allow BHPH/LHPH buyers to manage (your) car payments well? In this Friday broadcast, we'll consider the typical household expenditures as we back into the numbers.

Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! 

We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.