The Business of Government Hour Federal News Network | Hubbard Radio

What is the customer experience (CX) strategy for the US Department of Veterans Affairs? How has VA increased its Trust Index? What is the VA doing to enhance its employee experience? Join host Michael J. Keegan as he explores these questions and more with John Boerstler Chief Veterans Experience Officer at VA. 

How can government leaders learn, connect, adapt, and draw energy from their experiences? What role does intention play in being a successful leader? How can Life Ignition Tools help leaders be more effective? Join host Michael Keegan on This Special Edition of The Business of Government Hour - Leading Through Uncertain Times with Dr. Jeff Karp, author, LIT - Use Nature’s Playbook to Energize Your Brain, Spark Ideas, and Ignite Action. 

What is the technology strategy for the U.S. Department of the Air Force? How is the U.S. Air Force leveraging emerging technology to transform how it does IT? What are the U.S. Department of the Air Force’s Zero Trust and ICAM Strategies? Join host Michael J. Keegan as he explores these questions and more with Jason Bonci, Chief Technology Officer (CTO) within the U.S. Department of the Air Force. 

How can government leaders enhance the customer experience in the agencies they lead? What insights can government leaders learn from the private sector on how to improve CX (customer experience)? What is the difference between managing tasks versus leading for results? Join host Michael Keegan as he explores these questions and more with thought leader Scott Edinger.

What is the DHS’s procurement strategy? What are the key procurement and acquisition challenges facing DHS? How is DHS improving the operational performance of its acquisition function? Join host Michael Keegan as he explores these questions and more with our very special guest, Paul Courtney, Chief Procurement Officer at the U.S. Department of Homeland Security.

How does technology form the connective tissue that ties the missions of the Office of Secretary of Defense (OSD) together? How is the IM&T directorate maximizing the use of technology to support OSD? What does the future hold for OSD’s IT Enterprise? Join host Michael Keegan as he explores these questions and more with Danielle Metz, Director, Information Management & Technology Director and CIO, Office of the Secretary of Defense.